{"id":233656,"date":"2022-06-09T19:51:25","date_gmt":"2022-06-09T19:51:25","guid":{"rendered":"https:\/\/onedesk.com\/videos\/uvoz-karte-i-zadaci\/"},"modified":"2022-06-09T20:38:48","modified_gmt":"2022-06-09T20:38:48","slug":"uvoz-karte-i-zadaci","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/uvoz-karte-i-zadaci\/","title":{"rendered":"Uvoz ulaznica i zadataka"},"content":{"rendered":"

Prijepis:<\/h2>\n

Pokazat \u0107u vam kako uvesti postoje\u0107e karte\/zadatke u svoj OneDesk. <\/span><\/p>\n

Prije uvoza, imajte na umu, u mnogim slu\u010dajevima nije ni potrebno uvoziti svoje stare karte i kupce. Osim ako se na njima aktivno radi, jer to mo\u017ee zatrpati va\u0161 novi ra\u010dun. Imajte na umu da \u0107e OneDesk automatski kreirati nove ulaznice i evidenciju kupaca kako stignu nova e-poruka.<\/span><\/p>\n

Ova vrsta uvoza podr\u017eava CSV, mmp, mpt datoteke<\/span><\/p>\n

Prilikom uvoza, nije potrebno imati naslove stupaca u datoteci za uvoz, jer se mapiranje svojstava stupaca u odgovaraju\u0107a polja jednostavno vr\u0161i putem padaju\u0107ih popisa u va\u0161em OneDesku. <\/span><\/p>\n

Opcije uvoza su centralizirane na kartici Alati u zaglavlju, pa za po\u010detak kliknite<\/span> Alati<\/b> na gornjoj traci i odaberite<\/span> Uvoz<\/b><\/p>\n

Zatim odaberite<\/span> Ulaznice\/Zadaci<\/b><\/p>\n

Prenesite csv datoteku koju \u017eelite uvesti.<\/span><\/p>\n

Zatim mapirajte stupce u odgovaraju\u0107a polja odabirom naziva polja s padaju\u0107ih izbornika. Na primjer, naziv moje stavke ovdje \u0107e se mapirati u polje naziva, opis i tako dalje. <\/span><\/p>\n

Naziv stavke je potrebno svojstvo za uvoz. Ostala svojstva nisu obavezna, ali uklju\u010duju: opis, prioritet, planirani rad, vrstu ograni\u010denja, ime\/prezime kupca, e-po\u0161tu korisnika, organizaciju korisnika, ime\/prezime ovla\u0161tenika, e-adresu primatelja. Ako imate podatke koji se ne mogu lako mapirati u zadana polja, prije uvoza napravite prilago\u0111eno polje <\/span>klikom na konfiguriraj prilago\u0111ena polja, kreiraj prilago\u0111ena polja koja tra\u017eim. <\/span> Za vi\u0161e informacija pogledajte na\u0161 blog ili video vodi\u010d <\/span><\/p>\n

Va\u017eno je napomenuti da ako \u017eelite uvesti stare ulaznice\/zadatke i \u017eelite da se oni dodijele ispravnom korisniku (kao ovla\u0161teniku) ili odgovaraju\u0107em kupcu (kao podnositelju zahtjeva), tada osigurajte da imate kreiran taj korisni\u010dki ili korisni\u010dki zapis prvo u OneDesku. OneDesk \u0107e ih zatim povezati koriste\u0107i adresu e-po\u0161te kao klju\u010d. Ako korisnik nije ve\u0107 dodan i ne postoji, OneDesk \u0107e stvoriti kupca\/korisnika ako je adresa e-po\u0161te uklju\u010dena u va\u0161u uvoznu datoteku unutar stupaca primatelja ili podnositelja zahtjeva<\/span><\/p>\n

Kada zavr\u0161ite, kliknite uvoz. <\/span><\/p>\n

Sada ste gotovi s uvozom. Mo\u017eete zatvoriti prozor s obavijestima i uvoz \u0107e se nastaviti u pozadini dok radite. Mo\u017ee potrajati nekoliko minuta za dovr\u0161etak uvoza ako imate veliku datoteku. <\/span><\/p>\n

Imajte na umu da \u0107e uvezene ulaznice\/zadaci biti sadr\u017eani u projektu nazvanom prema va\u0161oj uvoznoj datoteci. <\/span><\/p>\n

Dobra je ideja prvo uvesti jedan ili dva zapisa kako biste bili sigurni da ste izvr\u0161ili ispravno mapiranje i uklju\u010dili sva svojstva prije uvoza svih va\u0161ih zapisa. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Prijepis: Pokazat \u0107u vam kako uvesti postoje\u0107e karte\/zadatke u svoj OneDesk. Prije uvoza, imajte na umu, u mnogim slu\u010dajevima nije ni potrebno uvoziti svoje stare karte i kupce. Osim ako se na njima aktivno radi, jer to mo\u017ee zatrpati va\u0161 novi ra\u010dun. Imajte na umu da \u0107e OneDesk automatski kreirati nove ulaznice i evidenciju kupaca […]<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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