{"id":234013,"date":"2022-06-15T18:51:42","date_gmt":"2022-06-15T18:51:42","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-automated-bot-responses\/"},"modified":"2022-06-15T18:51:42","modified_gmt":"2022-06-15T18:51:42","slug":"onedesk-getting-started-automated-bot-responses","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/","title":{"rendered":"OneDesk &#8211; Po\u010detak: automatizirani odgovori bota"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Izgled va\u0161eg OneDesk bota mo\u017ee se prilagoditi i mo\u017ee reagirati na temelju okida\u010da koje postavite.<\/p>\n<p>Mo\u017eete urediti izgled svog bota ili postaviti sliku avatara bota i ime na jednog od \u010dlanova korisni\u010dke podr\u0161ke. Da biste prilagodili svog bota, kliknite Vi\u0161e aplikacija, Administracija, a zatim Postavke tvrtke. U odjeljku Postavke bota mo\u017eete promijeniti ime i avatar bota.<\/p>\n<p>Za postavljanje mre\u017enih i izvanmre\u017enih pozdrava i offline poruka kliknite na aplikaciju Messenger. Ovdje mo\u017eete postaviti pozdrave na stranici dobrodo\u0161lice. Bot \u0107e odgovoriti kada va\u0161 tim nije na mre\u017ei.<\/p>\n<p>Tako\u0111er mo\u017eete kreirati automatizirane odgovore koje \u0107e bot slati u va\u0161e ime. To mo\u017eete u\u010diniti stvaranjem automatizacije tijeka rada na temelju ulaznica, zadataka ili projekata. Na primjer, kreirat \u0107emo odgovor bota za zahtjeve za poni\u0161tavanje lozinke.<\/p>\n<p>Postavit \u0107emo filtre kada je ulaznica stvorena i ima li klju\u010dnu rije\u010d &#8216;password&#8217; u sebi. Zatim za radnju odaberite &#8216;umetni\/kreiraj poruku&#8217; i u\u010dinite tako da poruku objavi &#8216;Company Bot&#8217;. Ovdje mo\u017eete dodati poruku koju \u0107e bot poslati va\u0161im klijentima ili \u010dlanovima tima i dinami\u010dka svojstva poruci. Kliknite Spremi i va\u0161 bot \u0107e se pobrinuti za sve zahtjeve za poni\u0161tavanje lozinke koje dobijete.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Izgled va\u0161eg OneDesk bota mo\u017ee se prilagoditi i mo\u017ee reagirati na temelju okida\u010da koje postavite. Mo\u017eete urediti izgled svog bota ili postaviti sliku avatara bota i ime na jednog od \u010dlanova korisni\u010dke podr\u0161ke. Da biste prilagodili svog bota, kliknite Vi\u0161e aplikacija, Administracija, a [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10179],"aiovg_tags":[],"class_list":["post-234013","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-06-automations-hr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Automatizirani odgovori bota | Po\u010detak rada | Aplikacija OneDesk Helpdesk<\/title>\n<meta name=\"description\" content=\"OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Prilagodljiv je i mo\u017ee reagirati na temelju okida\u010da koje postavite.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatizirani odgovori bota | Po\u010detak rada | Aplikacija OneDesk Helpdesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Prilagodljiv je i mo\u017ee reagirati na temelju okida\u010da koje postavite.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Automatizirani odgovori bota | Po\u010detak rada | Aplikacija OneDesk Helpdesk","description":"OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Prilagodljiv je i mo\u017ee reagirati na temelju okida\u010da koje postavite.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/","og_locale":"hr_HR","og_type":"article","og_title":"Automatizirani odgovori bota | Po\u010detak rada | Aplikacija OneDesk Helpdesk","og_description":"OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Prilagodljiv je i mo\u017ee reagirati na temelju okida\u010da koje postavite.","og_url":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/","url":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/","name":"Automatizirani odgovori bota | Po\u010detak rada | Aplikacija OneDesk Helpdesk","isPartOf":{"@id":"https:\/\/onedesk.com\/hr\/#website"},"datePublished":"2022-06-15T18:51:42+00:00","description":"OneDesk vam omogu\u0107uje da automatski odgovorite svojim klijentima pomo\u0107u automatiziranog bota. Prilagodljiv je i mo\u017ee reagirati na temelju okida\u010da koje postavite.","breadcrumb":{"@id":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-automated-bot-responses\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/hr\/videos\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Po\u010detak: automatizirani odgovori bota"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/hr\/#website","url":"https:\/\/onedesk.com\/hr\/","name":"OneDesk","description":"Project Management &amp; Helpdesk Software","publisher":{"@id":"https:\/\/onedesk.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/hr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"June 15, 2022","get_modified_date":"June 15, 2022","category_list":{"aiovg_categories":[{"term_id":10179,"name":"06. Automations","slug":"06-automations-hr","term_group":0,"term_taxonomy_id":10179,"taxonomy":"aiovg_categories","description":"","parent":10162,"count":6,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/hr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/06-automations-hr\/\" alt=\"06. Automations\"  class=\"aiovg_categories-06-automations-hr\">06. Automations<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_videos\/234013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=234013"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=234013"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_categories?post=234013"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_tags?post=234013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}