{"id":234047,"date":"2022-06-16T21:03:39","date_gmt":"2022-06-16T21:03:39","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-pocetak-baza-znanja\/"},"modified":"2024-11-01T14:00:04","modified_gmt":"2024-11-01T14:00:04","slug":"onedesk-pocetak-baza-znanja","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-pocetak-baza-znanja\/","title":{"rendered":"OneDesk &#8211; Zapo\u010dnite: Baza znanja"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">OneDesk uklju\u010duje bazu znanja koja omogu\u0107uje va\u0161im kupcima ili krajnjim korisnicima da sami sebi pomognu i minimiziraju optere\u0107enje va\u0161eg tima za podr\u0161ku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Svojim klijentima mo\u017eete pru\u017eiti bazu znanja kori\u0161tenjem web widgeta koji se mo\u017ee ugraditi na va\u0161e web mjesto. Ili se mo\u017eete izravno povezati s bazom znanja gdje god \u017eelite. <\/span><span style=\"font-weight: 400;\">Va\u0161a baza znanja sastoji se od \u010dlanaka i kategorija. \u010clanci su sadr\u017eani unutar kategorija. Svoje kategorije mo\u017eete dodatno organizirati u nadre\u0111ene kategorije kako biste stvorili dublju hijerarhiju.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Po\u010dnimo stvaranjem nekih kategorija za na\u0161u bazu znanja. Na primjer, stvorimo kategoriju za osnovne informacije o tvrtki. Mo\u017eete odabrati ikonu i opis kako \u0107e se pojaviti u bazi znanja.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kada stvorite kategorije, po\u017eeljet \u0107ete ih dodati u bazu znanja. Budu\u0107i da u OneDesku mo\u017eete imati vi\u0161e baza znanja pa se neke kategorije mogu pojaviti na jednoj, a ne na drugoj. Idite na More Applications, Administration, zatim odaberite svoju bazu znanja. U odjeljku &#8220;Prika\u017ei kategorije&#8221; odaberite kategorije koje \u017eelite da budu vidljive.   <\/span><\/p>\n<h2><\/h2>\n<p><span style=\"font-weight: 400;\">Zatim mo\u017eemo napraviti \u010dlanke.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Idite na gornji gumb za dodavanje i odaberite \u010dlanak. Naziv je naslov \u010dlanka, a opis je sadr\u017eaj. Mo\u017eete oblikovati svoj tekst, dodati slike ili privitke izravno odavde. Kada je \u010dlanak spreman za objavu, dodajte ga u odgovaraju\u0107u kategoriju. Ova radnja \u0107e je u\u010diniti vidljivom u kategoriji i ako je kategorija u bazi znanja, bit \u0107e joj dostupna tamo.      <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Uvijek mo\u017eete stvoriti nove kategorije i premjestiti \u010dlanke u nove kategorije kako se va\u0161e informacije mijenjaju i rastu.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Da biste konfigurirali postavke ili izgled va\u0161e baze znanja, idite na Vi\u0161e aplikacija, Administracija, zatim odaberite svoju bazu znanja. Na vrhu mo\u017eete definirati moraju li se korisnici prijaviti za pregled baze znanja i mogu li objavljivati \u200b\u200bkomentare. Ispod toga mo\u017eete postaviti tekst i zna\u010dajke za prikaz. U sljede\u0107oj kartici nalaze se logotip, slika zaglavlja i konfiguracije boja. Sve promjene mo\u017eete pregledati klikom na poveznicu na vrhu.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Iako u OneDesku postoji zadana baza znanja, mo\u017eete imati vi\u0161e od jedne. Da biste stvorili bazu znanja, najprije kliknite na ikonu Vi\u0161e aplikacija, odaberite Administracija, a zatim idite na Korisni\u010dke aplikacije. Ovdje kliknite &#8220;Kreiraj aplikaciju za korisnike&#8221;. U sko\u010dnom prozoru unesite naziv za svoju novu bazu znanja.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ako imate bilo kakvih pitanja o kori\u0161tenju ili postavljanju svoje baze znanja, pogledajte na\u0161e \u010dlanke ili se obratite timu za podr\u0161ku putem e-po\u0161te ili chata u\u017eivo. Hvala!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk uklju\u010duje bazu znanja koja omogu\u0107uje va\u0161im kupcima ili krajnjim korisnicima da sami sebi pomognu i minimiziraju optere\u0107enje va\u0161eg tima za podr\u0161ku. Svojim klijentima mo\u017eete pru\u017eiti bazu znanja kori\u0161tenjem web widgeta koji se mo\u017ee ugraditi na va\u0161e web mjesto. Ili se mo\u017eete izravno povezati s bazom znanja gdje god \u017eelite. Va\u0161a baza znanja sastoji se [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10182,10345],"aiovg_tags":[],"class_list":["post-234047","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-08-customer-apps","aiovg_categories-14-racun-i-administracija"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Po\u010detak rada: Baza znanja | Video vodi\u010d za OneDesk<\/title>\n<meta name=\"description\" content=\"Baza znanja OneDeska mo\u017ee sadr\u017eavati va\u017ene informacije kao \u0161to su \u010desto postavljana pitanja. 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