{"id":234049,"date":"2022-06-16T21:05:17","date_gmt":"2022-06-16T21:05:17","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-pocetak-onedesk-messenger\/"},"modified":"2022-06-16T21:05:17","modified_gmt":"2022-06-16T21:05:17","slug":"onedesk-pocetak-onedesk-messenger","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-pocetak-onedesk-messenger\/","title":{"rendered":"OneDesk – Po\u010detak: OneDesk Messenger"},"content":{"rendered":"

Prijepis:<\/h2>\n

U OneDesk Messengeru, sve dolazne komunikacije va\u0161ih kupaca i \u010dlanova tima su centralizirane, bilo putem e-po\u0161te, chata u\u017eivo ili postova o \u010dlancima i ulaznicama. Aplikacija OneDesk Messenger odr\u017eava razgovore organiziranima, omogu\u0107uju\u0107i vam da vidite trenutne i pro\u0161le razgovore te da identificirate u koje ste uklju\u010deni.<\/p>\n

Ikona OneDesk Messengera \u0107e dodati zeleni krug koji identificira broj poruka koje tek trebate pro\u010ditati. To vam daje predod\u017ebu o tome koliko razgovora ima novih poruka. <\/p>\n

Unutar aplikacije Messenger mo\u017eete povezati razgovor s ulaznicom ili zadatkom ili stvoriti novu kartu ili zadatak iz razgovora. Da biste to u\u010dinili, jednostavno kliknite na izbornik radnji u gornjem desnom dijelu razgovora i na padaju\u0107em izborniku odaberite radnju koju \u017eelite poduzeti. <\/p>\n

Svojim razgovorima mo\u017eete jednostavno dodati kupce, organizacije korisnika, korisnike i timove klikom na gumb za dodavanje. Ako je razgovor prilo\u017een tiketu, svi pratitelji tiketa tako\u0111er prate razgovor.<\/p>\n

Tako\u0111er mo\u017eete pretra\u017eivati sve svoje razgovore pomo\u0107u alata za pretra\u017eivanje u gornjem desnom kutu, \u0161to vam omogu\u0107uje da prona\u0111ete razgovore koje \u017eelite. <\/p>\n

Kao administrator, mo\u017eete ukloniti pristup razgovorima s klijentima nekim ili svim svojim korisnicima na plo\u010di s detaljima. Na taj na\u010din njihov Messenger prikazuje samo komunikaciju koju bi trebali vidjeti.<\/p>\n","protected":false},"excerpt":{"rendered":"

Prijepis: U OneDesk Messengeru, sve dolazne komunikacije va\u0161ih kupaca i \u010dlanova tima su centralizirane, bilo putem e-po\u0161te, chata u\u017eivo ili postova o \u010dlancima i ulaznicama. Aplikacija OneDesk Messenger odr\u017eava razgovore organiziranima, omogu\u0107uju\u0107i vam da vidite trenutne i pro\u0161le razgovore te da identificirate u koje ste uklju\u010deni. Ikona OneDesk Messengera \u0107e dodati zeleni krug koji identificira […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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