{"id":234063,"date":"2022-06-17T13:32:26","date_gmt":"2022-06-17T13:32:26","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-workflow-automations\/"},"modified":"2022-06-17T15:43:08","modified_gmt":"2022-06-17T15:43:08","slug":"onedesk-getting-started-workflow-automations","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-started-workflow-automations\/","title":{"rendered":"OneDesk &#8211; Po\u010detak: Automatizacija tijeka rada"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>OneDesk vam omogu\u0107uje stvaranje i kori\u0161tenje automatizacije tijeka rada kako biste smanjili vrijeme koje provodite obavljaju\u0107i zadatke koji se ponavljaju i da odmah poduzmete radnju, \u010dak i kada ste izvan mre\u017ee. Mo\u017eete stvoriti automatizaciju tijeka rada koja mo\u017ee odgovarati na prijave, a\u017eurirati zadatke, slati poruke korisnicima i klijentima, mijenjati statuse, zadatke i jo\u0161 mnogo toga.<\/p>\n<p>Izra\u0111ujete automatizaciju tijeka rada za ulaznice ili zadatke na odgovaraju\u0107oj plo\u010di unutar aplikacije za administraciju. Kliknite na Vi\u0161e aplikacija u donjem lijevom kutu, odaberite Administracija, a zatim odaberite aplikaciju Ulaznice ili Zadaci. Pomaknite se prema dolje do odjeljka za automatizaciju tijeka rada. Ovdje mo\u017eete kreirati, ure\u0111ivati, omogu\u0107iti, onemogu\u0107iti ili izbrisati automatizaciju tijeka rada.<\/p>\n<p>Kreirajmo novu automatizaciju koja dodjeljuje ulaznice. Najprije kliknite Stvori automatizaciju tijeka rada.<\/p>\n<p>Svako pravilo automatizacije tijeka rada sastoji se od 3 dijela.<\/p>\n<p>Prvi dio je filtar koji definira stavku ili stavke na kojima \u0107e se ova automatizacija izvoditi. \u017delimo da se ova automatizacija tijeka rada primjenjuje na ulaznice bilo koje vrste, pa biramo &#8220;bilo koju vrstu karte&#8221; s padaju\u0107eg izbornika.<\/p>\n<p>Drugi dio je doga\u0111aj okida\u010da koji \u0107e uzrokovati izvr\u0161enje radnje. Odabrat \u0107emo &#8216;stavka je stvorena&#8217;, jer \u017eelimo da se ova automatizacija izvodi na novostvorenim ulaznicama.<\/p>\n<p>Tre\u0107i dio definira jednu ili vi\u0161e radnji koje \u0107e OneDesk poduzeti. Za radnju \u0107emo dodati primatelja i odabrati tri pojedina\u010dna korisnika.<\/p>\n<p>Sada kada smo postavili tri dijela automatizacije, mo\u017eemo ga spremiti i automatizacija \u0107e stupiti na snagu.<\/p>\n<p>Sada kad god se kreira nova karta, ona \u0107e se redom dodijeliti korisnicima koje smo odabrali, jedan za drugim.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: OneDesk vam omogu\u0107uje stvaranje i kori\u0161tenje automatizacije tijeka rada kako biste smanjili vrijeme koje provodite obavljaju\u0107i zadatke koji se ponavljaju i da odmah poduzmete radnju, \u010dak i kada ste izvan mre\u017ee. Mo\u017eete stvoriti automatizaciju tijeka rada koja mo\u017ee odgovarati na prijave, a\u017eurirati zadatke, slati poruke korisnicima i klijentima, mijenjati statuse, zadatke i jo\u0161 mnogo [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10179],"aiovg_tags":[],"class_list":["post-234063","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-06-automations-hr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Automatizacija tijeka rada | Po\u010detak rada | OneDesk Helpdesk &amp; 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