{"id":234088,"date":"2022-06-17T14:05:27","date_gmt":"2022-06-17T14:05:27","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-betting-started-helpdesk\/"},"modified":"2022-06-17T15:25:21","modified_gmt":"2022-06-17T15:25:21","slug":"onedesk-betting-started-helpdesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-betting-started-helpdesk\/","title":{"rendered":"OneDesk &#8211; Po\u010detak: HelpDesk"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>OneDesk olak\u0161ava pru\u017eanje izuzetne korisni\u010dke podr\u0161ke uz ugra\u0111eni sustav za prodaju ulaznica.<\/p>\n<p>Evo nekih istaknutih zna\u010dajki slu\u017ebe za pomo\u0107:<\/p>\n<ul>\n<li>Ulaznice mo\u017eete dobiti u svoj OneDesk na nekoliko na\u010dina: hvatanjem e-poruka s adrese e-po\u0161te za podr\u0161ku, kori\u0161tenjem internog obrasca za izradu ulaznica, obrazaca za ulaznice okrenute klijentima, ulaznica iz chata ili uvozom ulaznica iz drugih sustava.<\/li>\n<li>Va\u0161i agenti mogu upravljati i rje\u0161avati ove prijave tako \u0161to \u0107e im odgovarati, mijenjati njihove statuse i komunicirati s klijentima.<\/li>\n<li>OneDesk vam nudi \u010detiri aplikacije za klijente: chat u\u017eivo, korisni\u010dki portal, web-obrasce i samoposlu\u017enu bazu znanja.<\/li>\n<li>Mo\u017eete omogu\u0107iti i prilagoditi vi\u0161e vrsta ulaznica, svaka sa svojim vlastitim skupom statusa. To vam omogu\u0107uje usmjeravanje, dodjelu i rje\u0161avanje razli\u010ditih vrsta ulaznica pomo\u0107u zasebnog tijeka rada.<\/li>\n<li>Tako\u0111er mo\u017eete automatizirati svoje radne tijekove kako biste lak\u0161e organizirali, dodijelili, odgovorili i poduzeli radnje na ulaznicama u va\u0161em OneDesku.<\/li>\n<\/ul>\n<p>U OneDesku postoje mnoge zna\u010dajke slu\u017ebe za pomo\u0107, kao \u0161to su interna suradnja, pra\u0107enje vremena, izvje\u0161\u0107ivanje, SLA-i i upravljanje projektima s punim zna\u010dajkama. Saznajte vi\u0161e o njima u Vodi\u010du za po\u010detak.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: OneDesk olak\u0161ava pru\u017eanje izuzetne korisni\u010dke podr\u0161ke uz ugra\u0111eni sustav za prodaju ulaznica. Evo nekih istaknutih zna\u010dajki slu\u017ebe za pomo\u0107: Ulaznice mo\u017eete dobiti u svoj OneDesk na nekoliko na\u010dina: hvatanjem e-poruka s adrese e-po\u0161te za podr\u0161ku, kori\u0161tenjem internog obrasca za izradu ulaznica, obrazaca za ulaznice okrenute klijentima, ulaznica iz chata ili uvozom ulaznica iz drugih [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,10155],"aiovg_tags":[],"class_list":["post-234088","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-02-upravljanje-projektima"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HelpDesk | Po\u010detak rada | OneDesk Helpdesk &amp; 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