{"id":234093,"date":"2022-06-17T14:06:46","date_gmt":"2022-06-17T14:06:46","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-pocetak-komuniciranje-s-kupcima-organizacijama-kupcima\/"},"modified":"2022-06-17T15:20:58","modified_gmt":"2022-06-17T15:20:58","slug":"onedesk-pocetak-komuniciranje-s-kupcima-organizacijama-kupcima","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-pocetak-komuniciranje-s-kupcima-organizacijama-kupcima\/","title":{"rendered":"OneDesk \u2013 Po\u010detak: komunikacija s kupcima i korisni\u010dkim organizacijama"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>U OneDesku ne morate brinuti o tome kako kupac dobiva va\u0161u poruku, OneDesk se brine o tome umjesto vas. Bez obzira na to koristi li va\u0161 klijent korisni\u010dke aplikacije, e-po\u0161tu ili chat u\u017eivo, va\u0161e \u0107e im poruke biti isporu\u010dene s uklju\u010denim privitcima, slikama ili vezama.<\/p>\n<p>Kada vam klijent po\u0161alje e-po\u0161tu, mo\u017eete zapo\u010deti razgovor o ulaznici koju je kreirao njihov e-mail, \u0161to vam omogu\u0107uje da komunicirate i a\u017eurirate ih o napretku njihove karte. To se zove &#8220;odgovor korisnika&#8221;. Mo\u017eete voditi i interne razgovore sa svojim timom, koje va\u0161i kupci ne vide.<\/p>\n<p>Kada korisnik zapo\u010dne razgovor u\u017eivo s vama, mo\u017eete jednostavno stvoriti ulaznicu iz razgovora jednim klikom.<\/p>\n<p>Dok nastavljate chat u\u017eivo, ako ne vide va\u0161u poruku u roku od 1 minute, ona im se \u0161alje e-po\u0161tom kako nikada ne biste izgubili kontakt sa svojim klijentima.<\/p>\n<p>Razgovore mo\u017eete pokrenuti i klikom na &#8220;Dodaj&#8221; i &#8220;Razgovor s klijentom&#8221;. Zatim mo\u017eete dodati klijente s kojima \u017eelite komunicirati i zapo\u010deti razgovor s njima.<\/p>\n<p>OneDesk vam tako\u0111er poma\u017ee u komunikaciji s organizacijom korisnika na razli\u010dite na\u010dine. U razgovorima mo\u017eete dodati organizaciju korisnika i komunicirati sa svim \u010dlanovima kako biste ih a\u017eurirali o va\u017enim informacijama. U automatizaciji tijeka rada mo\u017eete automatizirati slanje e-po\u0161te kupcima ili korisni\u010dkim organizacijama. U korisni\u010dkim aplikacijama mo\u017eete dopustiti svima u organizaciji korisnika da pregledaju zahtjeve za ulaznice koje su poslali drugi u njihovoj organizaciji.<\/p>\n<p>Bez obzira radi li se o jednom kupcu ili organizaciji korisnika, OneDesk optimizira na\u010din na koji komunicirate sa svojim klijentima.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: U OneDesku ne morate brinuti o tome kako kupac dobiva va\u0161u poruku, OneDesk se brine o tome umjesto vas. Bez obzira na to koristi li va\u0161 klijent korisni\u010dke aplikacije, e-po\u0161tu ili chat u\u017eivo, va\u0161e \u0107e im poruke biti isporu\u010dene s uklju\u010denim privitcima, slikama ili vezama. Kada vam klijent po\u0161alje e-po\u0161tu, mo\u017eete zapo\u010deti razgovor o [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,10176],"aiovg_tags":[],"class_list":["post-234093","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-04-communication-channels"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Komunikacija s kupcima | Po\u010detak rada | OneDesk softverska aplikacija<\/title>\n<meta name=\"description\" content=\"U OneDesku je komunikacija s klijentima vi\u0161ekanalna. 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