{"id":234094,"date":"2022-06-17T14:07:29","date_gmt":"2022-06-17T14:07:29","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-saved-replies\/"},"modified":"2022-07-14T21:56:52","modified_gmt":"2022-07-14T21:56:52","slug":"spremljeni-odgovori","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/spremljeni-odgovori\/","title":{"rendered":"OneDesk &#8211; spremljeni odgovori i automatizirani odgovori"},"content":{"rendered":"<h2>Prijepis<\/h2>\n<p>OneDesk-ovi spremljeni odgovori omogu\u0107uju vam pohranu unaprijed napisanih odgovora za kori\u0161tenje u razgovorima. Ovi spremljeni odgovori mogu imati dinami\u010dka svojstva koja \u0107e se, kada se koristi odgovor, automatski popunjavati informacijama izvu\u010denim iz ulaznice. Dinami\u010dka svojstva mogu va\u0161em timu za podr\u0161ku u\u0161tedjeti vrijeme koje bi ina\u010de potro\u0161ili tra\u017ee\u0107i i upisuju\u0107i pojedinosti, brojeve, imena, \u010dlanke u bazi znanja i jo\u0161 mnogo toga.<\/p>\n<p>Izradimo novi spremljeni odgovor koji odgovara na uobi\u010dajeno pitanje o poni\u0161tavanju zaporki. Da biste to u\u010dinili, prvo kliknite na &#8220;Alati&#8221;, a zatim odaberite &#8220;Novi odgovor&#8221;. U tekstualni okvir razgovora upi\u0161ite uzorak odgovora. Dok pi\u0161ete odgovor, kliknite &#8216;Umetni svojstvo&#8217; u gornjem desnom kutu i odaberite sva dinami\u010dka svojstva koja \u017eelite uklju\u010diti u svoj tekst. Ova svojstva \u0107e se automatski popuniti kada upotrijebite odgovor. Kada zavr\u0161ite, kliknite na &#8216;Spremi ovaj odgovor&#8217; na dnu kako biste spremili odgovor. Dajte mu ime i kliknite &#8220;Spremi&#8221;.<\/p>\n<p>Sada kada je na\u0161 odgovor stvoren, mo\u017eemo ga koristiti u na\u0161im razgovorima. Ovo je razgovor s klijentom u tiketu u kojem kupac tra\u017ei pomo\u0107 pri poni\u0161tavanju svoje lozinke. Da biste koristili spremljeni odgovor, kliknite na izbornik radnji u gornjem desnom kutu i potra\u017eite ili prona\u0111ite spremljeni odgovor koji smo upravo stvorili. Zadr\u017eite pokaziva\u010d iznad imena i kliknite gumb Reproduciraj da biste pokrenuli spremljeni odgovor. Vidjet \u0107ete da se dinami\u010dka svojstva automatski popunjavaju.<\/p>\n<p>Zatim mo\u017eete izmijeniti odgovor ako je potrebno i poslati ga.<\/p>\n<p>Tako\u0111er mo\u017eete automatizirati slanje spremljenih odgovora, putem automatizacije tijeka rada, \u0161to vam omogu\u0107uje slanje tih odgovora na temelju klju\u010dnih rije\u010di ili drugih pokreta\u010da. Tako\u0111er mo\u017eete brzo poslati odgovore na vi\u0161e ulaznica ili zadataka pomo\u0107u makronaredbi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis OneDesk-ovi spremljeni odgovori omogu\u0107uju vam pohranu unaprijed napisanih odgovora za kori\u0161tenje u razgovorima. Ovi spremljeni odgovori mogu imati dinami\u010dka svojstva koja \u0107e se, kada se koristi odgovor, automatski popunjavati informacijama izvu\u010denim iz ulaznice. Dinami\u010dka svojstva mogu va\u0161em timu za podr\u0161ku u\u0161tedjeti vrijeme koje bi ina\u010de potro\u0161ili tra\u017ee\u0107i i upisuju\u0107i pojedinosti, brojeve, imena, \u010dlanke u [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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