{"id":234103,"date":"2022-06-17T14:10:41","date_gmt":"2022-06-17T14:10:41","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-pocetak-ankete-kupaca\/"},"modified":"2022-06-17T15:15:45","modified_gmt":"2022-06-17T15:15:45","slug":"onedesk-pocetak-ankete-kupaca","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-pocetak-ankete-kupaca\/","title":{"rendered":"OneDesk &#8211; Po\u010detak: ankete kupaca"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>U OneDesku mo\u017eete prikupiti povratne informacije kupaca i ocjene zadovoljstva pomo\u0107u anketa o zadovoljstvu korisnika. Rezultati koje prikupite mogu se koristiti za odre\u0111ivanje sposobnosti agenta korisni\u010dke podr\u0161ke, poma\u017eu\u0107i voditeljima timova da donesu odluke o pobolj\u0161anju usluga slu\u017ebe za pomo\u0107.<\/p>\n<p>Prema zadanim postavkama, ove se ankete \u0161alju korisnicima u roku od 24 sata nakon \u0161to je ulaznica ozna\u010dena kao zatvorena. Ankete poti\u010du korisnike da ocjenjuju svoje iskustvo pozitivno ili negativno i omogu\u0107uju korisnicima da mogu poslati svoje mi\u0161ljenje o usluzi koju su primili. Veza na ove ankete istje\u010de nakon 10 dana, \u0161to vam daje dovoljno vremena da spasite negativna iskustva korisnika i, nadamo se, potaknete ih da promijene ocjenu.<\/p>\n<p>Automatizacija koja \u0161alje ove ankete mo\u017ee se prona\u0107i u va\u0161im postavkama e-po\u0161te. Kliknite na ikonu Vi\u0161e aplikacija, a zatim odaberite ikonu zup\u010danika da otvorite postavke administracije. Na navigaciji kliknite na E-poruke. Ovdje mo\u017eete urediti poruku e-po\u0161te koja se \u0161alje va\u0161im klijentima.<\/p>\n<p>Dok va\u0161 tim prikuplja povratne informacije korisnika, mo\u017eete pregledavati grafikone i grafikone o podacima u aplikaciji Analytics. Za navigaciju do aplikacije Analytics, kliknite ikonu Vi\u0161e aplikacija, a zatim ikonu Analytics. U aplikaciji Analytics kliknite na izbornik Serija grafikona i odaberite Zadovoljstvo korisnika da biste vidjeli generirane grafikone i grafikone o ocjenama zadovoljstva korisnika. Uvijek mo\u017eete dodati opcije filtra ili odabrati na razini projekta da biste vidjeli konkretnije podatke.<\/p>\n<p>Tako\u0111er mo\u017eete izraditi prilago\u0111eni prikaz u aplikaciji za ulaznice koji vam pokazuje u\u010dinak va\u0161ih agenata i zbraja njihove ocjene zadovoljstva u postocima.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: U OneDesku mo\u017eete prikupiti povratne informacije kupaca i ocjene zadovoljstva pomo\u0107u anketa o zadovoljstvu korisnika. Rezultati koje prikupite mogu se koristiti za odre\u0111ivanje sposobnosti agenta korisni\u010dke podr\u0161ke, poma\u017eu\u0107i voditeljima timova da donesu odluke o pobolj\u0161anju usluga slu\u017ebe za pomo\u0107. Prema zadanim postavkama, ove se ankete \u0161alju korisnicima u roku od 24 sata nakon \u0161to [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,9748],"aiovg_tags":[],"class_list":["post-234103","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-tickets-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ankete kupaca | Po\u010detak rada | Aplikacija OneDesk HelpDesk Software<\/title>\n<meta name=\"description\" content=\"Prikupite povratne informacije kupaca i ocjene zadovoljstva uz OneDesk ankete o zadovoljstvu kupaca. 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