{"id":234542,"date":"2022-06-23T18:30:18","date_gmt":"2022-06-23T18:30:18","guid":{"rendered":"https:\/\/onedesk.com\/videos\/pocetak-zadaci\/"},"modified":"2025-03-17T15:30:14","modified_gmt":"2025-03-17T15:30:14","slug":"pocetak-zadaci","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/","title":{"rendered":"Po\u010detak: Pregled zadataka"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Radne stavke su stvari kojima upravljate u OneDesku, to su karte i zadaci. Zadaci su vrlo sli\u010dni ulaznicama i oba se mogu u\u010diniti da funkcioniraju isto. Razlika je u \u010demu slu\u017ee i kako se koriste. Za najbolju praksu, zadatke treba koristiti za planirani rad. Zadaci su smje\u0161teni u aplikaciji Zadaci koja se nalazi na lijevoj strani ovdje. Razdvajanje zadataka ima prednosti kao \u0161to je mogu\u0107nost stvaranja podjela posla i odgovaraju\u0107ih tijekova rada te mogu\u0107nost zasebnog pregleda napretka na internim zadacima. Zapamtite da mo\u017eete pretvoriti kartu u zadatak kako biste ga eskalirali. U na\u0161oj aplikaciji zadataka mo\u017eemo vidjeti sve na\u0161e zadatke i razne detalje. Tako\u0111er mo\u017eemo filtrirati svoje zadatke i kreirati vlastite poglede. Pogledajte na\u0161e videozapise ili \u010dlanke o prilago\u0111enim prikazima za detaljne informacije o radnim prikazima. Da bismo detaljnije vidjeli na\u0161 zadatak, to mo\u017eemo u\u010diniti na dva na\u010dina. Prva opcija je dvostruki klik na zadatak. Alternativno, ako ne \u017eelite napustiti svoj radni prikaz, mo\u017eete usidriti pojedinosti zadatka. Odabirom alata i plo\u010de s detaljima priklju\u010dne stanice. Ovo pokazuje detalje na\u0161eg zadatka sa strane. Ove opcije daju iste informacije, samo na razli\u010dite na\u010dine. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dakle, kako kreirati zadatke? Zadaci se mogu kreirati na vi\u0161e na\u010dina. Mo\u017eete postaviti automatsko proslje\u0111ivanje iz svoje pristigle po\u0161te u onu koju prona\u0111ete u administraciji -&gt; zadataka. To automatski stvara zadatke u OneDesku. Zahva\u0107a redak predmeta, tijelo poruke, podatke o korisniku i sve privitke. Zadatke mo\u017eete kreirati kroz integracije ili OneDesk API. Zadatke mo\u017eete kreirati i ru\u010dno s gornje alatne trake. Zadatke mo\u017eete kreirati putem uvoza. Kupci mogu kreirati zadatke ispunjavanjem web obrazaca, a va\u0161i agenti tako\u0111er mogu kreirati ulaznice iz poruka chata u\u017eivo. Ovdje \u0107ete vidjeti zadatke koje smo upravo stvorili povezane s na\u0161im razgovorom. Idemo pogledati na\u0161 zadatak i vidjeti vi\u0161e o radu sa zadacima. Ovdje je na\u0161 panel s detaljima zadatka. Ovdje na\u0161 tim radi na zadacima. Vidimo prioritet zadatka. To je naslov i opis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">U kojem se projektu nalazi zadatak i tko je zadu\u017een za rad na njemu. Postotak kompletnih i okretnih bodova. Ovdje je i raspored na\u0161eg zadatka. Klikom na datume mogu ga ponovno zakazati, a rasporedu mogu dodati i ograni\u010denja. Zadaci mogu imati prilago\u0111ena polja za informacije specifi\u010dne za va\u0161u tvrtku. Mo\u017eete prilo\u017eiti datoteke svojim zadacima ili pratiti njihov napredak. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">S desne strane mo\u017eete razgovarati sa svojim timom ili klijentima stvaranjem novog razgovora. Interne poruke su privatne i vide ih samo korisnici u va\u0161em timu. Sljede\u0107a kartica nam omogu\u0107uje da po\u0161aljemo vrijeme za na\u0161e zadatke bilo putem mjera\u010da vremena ili vremenskih tablica. Vrijeme za slanje generira stvarni rad koji je poduzet na na\u0161em zadatku, omogu\u0107uje voditeljima projekta da prate neuskla\u0111enost izme\u0111u svojih planova i u skladu s tim upravljaju resursima. Sljede\u0107a kartica ovdje je kartica aktivnosti koja pru\u017ea povijest radnji izvr\u0161enih za ovaj zadatak. Kona\u010dno su na\u0161i podzadaci i povezane stavke. Podzadaci imaju punu funkcionalnost zadataka, ali imaju odnose izme\u0111u svog nadre\u0111enog zadatka. Povezane stavke nam tako\u0111er omogu\u0107uju definiranje odnosa izme\u0111u na\u0161ih ostalih stavki. <\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Svoj zadatak mo\u017eete konfigurirati iz administracije -&gt; Zadaci. Ovdje mo\u017eete prilagoditi mnoge aspekte svojih zadataka, uklju\u010duju\u0107i vrste zadataka, nazive i ikone te statuse \u017eivotnog ciklusa. Plo\u010da s detaljima zadatka. Konfigurirajte automatizaciju ili definirajte SLA. Za detalje pogledajte na\u0161e druge \u010dlanke i video o administraciji i konfiguraciji. Kona\u010dno, ako imate bilo kakvih pitanja, slobodno se obratite putem chata u\u017eivo ili e-po\u0161te ili rezervirajte demo. Hvala vam. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Radne stavke su stvari kojima upravljate u OneDesku, to su karte i zadaci. Zadaci su vrlo sli\u010dni ulaznicama i oba se mogu u\u010diniti da funkcioniraju isto. Razlika je u \u010demu slu\u017ee i kako se koriste. Za najbolju praksu, zadatke treba koristiti za planirani rad. Zadaci su smje\u0161teni u aplikaciji Zadaci koja se nalazi na lijevoj [&hellip;]<\/p>\n","protected":false},"author":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,10157],"aiovg_tags":[],"class_list":["post-234542","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-03-administrativne-postavke"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Po\u010detak: Pregled zadataka | OneDesk video vodi\u010d<\/title>\n<meta name=\"description\" content=\"OneDesk kombinira upravljanje projektima i help desk. Pogledajte pregled plo\u010de s detaljima zadatka. Nau\u010dite kako se zadaci koriste i kako ih kreirati.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Po\u010detak: Pregled zadataka | OneDesk video vodi\u010d\" \/>\n<meta property=\"og:description\" content=\"OneDesk kombinira upravljanje projektima i help desk. Pogledajte pregled plo\u010de s detaljima zadatka. Nau\u010dite kako se zadaci koriste i kako ih kreirati.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-17T15:30:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Po\u010detak: Pregled zadataka | OneDesk video vodi\u010d","description":"OneDesk kombinira upravljanje projektima i help desk. Pogledajte pregled plo\u010de s detaljima zadatka. Nau\u010dite kako se zadaci koriste i kako ih kreirati.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/","og_locale":"hr_HR","og_type":"article","og_title":"Po\u010detak: Pregled zadataka | OneDesk video vodi\u010d","og_description":"OneDesk kombinira upravljanje projektima i help desk. Pogledajte pregled plo\u010de s detaljima zadatka. Nau\u010dite kako se zadaci koriste i kako ih kreirati.","og_url":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2025-03-17T15:30:14+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/","url":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/","name":"Po\u010detak: Pregled zadataka | OneDesk video vodi\u010d","isPartOf":{"@id":"https:\/\/onedesk.com\/hr\/#website"},"datePublished":"2022-06-23T18:30:18+00:00","dateModified":"2025-03-17T15:30:14+00:00","description":"OneDesk kombinira upravljanje projektima i help desk. Pogledajte pregled plo\u010de s detaljima zadatka. Nau\u010dite kako se zadaci koriste i kako ih kreirati.","breadcrumb":{"@id":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/hr\/videos\/pocetak-zadaci\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/hr\/videos\/"},{"@type":"ListItem","position":2,"name":"Po\u010detak: Pregled zadataka"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/hr\/#website","url":"https:\/\/onedesk.com\/hr\/","name":"OneDesk","description":"Project Management &amp; Helpdesk Software","publisher":{"@id":"https:\/\/onedesk.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/hr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"June 23, 2022","get_modified_date":"March 17, 2025","category_list":{"aiovg_categories":[{"term_id":10150,"name":"01. HelpDesk","slug":"01-helpdesk-hr","term_group":0,"term_taxonomy_id":10150,"taxonomy":"aiovg_categories","description":"Zbirka videozapisa za po\u010detak kori\u0161tenja zna\u010dajki slu\u017ebe za podr\u0161ku OneDeska.","parent":10162,"count":31,"filter":"raw","term_order":"0"},{"term_id":10157,"name":"03. Administrativne postavke","slug":"03-administrativne-postavke","term_group":0,"term_taxonomy_id":10157,"taxonomy":"aiovg_categories","description":"Zbirka videozapisa za po\u010detak prilago\u0111avanja va\u0161eg OneDeska putem administrativnih postavki.","parent":10162,"count":8,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/hr\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-helpdesk-hr\/\" alt=\"01. HelpDesk\"  class=\"aiovg_categories-01-helpdesk-hr\">01. HelpDesk<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/03-administrativne-postavke\/\" alt=\"03. Administrativne postavke\"  class=\"aiovg_categories-03-administrativne-postavke\">03. Administrativne postavke<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_videos\/234542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=234542"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=234542"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_categories?post=234542"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/aiovg_tags?post=234542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}