{"id":236570,"date":"2022-07-14T19:48:22","date_gmt":"2022-07-14T19:48:22","guid":{"rendered":"https:\/\/onedesk.com\/videos\/postavljanje-widgeta-za-chat\/"},"modified":"2022-07-14T19:58:27","modified_gmt":"2022-07-14T19:58:27","slug":"postavljanje-widgeta-za-chat","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/postavljanje-widgeta-za-chat\/","title":{"rendered":"Postavljanje va\u0161eg web widgeta"},"content":{"rendered":"

Prijepis:<\/h2>\n

Widget pru\u017ea jednostavnu, jednokratnu integraciju s va\u0161im web mjestom. Nakon integracije, mo\u017eete konfigurirati widget sa svog OneDeska bez dodatnih a\u017euriranja va\u0161e web stranice. Widget omogu\u0107uje korisnicima pristup nekoliko korisni\u010dkih aplikacija, prikazanih kao kartice unutar widgeta. Te aplikacije su: glasnik, portal, web obrasci i baza znanja. <\/span><\/p>\n

Ovaj video \u0107e vas voditi u konfiguriranju va\u0161eg widgeta.<\/span><\/p>\n

Widget se mo\u017ee ugraditi na va\u0161u web stranicu ili intranet putem JavaScript isje\u010dka. <\/span><\/p>\n

Idite na<\/span> Administraciju<\/b> > <\/span>Korisni\u010dke aplikacije<\/b> > <\/span>Web Widget<\/b>> Pomaknite se prema dolje do<\/span> Postavite widget na svoje web mjesto<\/b>> Kliknite<\/span> Generate Snippet<\/b><\/p>\n

Dodajte generiranu skriptu na jednu ili vi\u0161e stranica svoje web stranice prije zavr\u0161ne oznake tijela. <\/tijelo><\/span><\/p>\n

Ako \u017eelite aplikacije na svim stranicama svoje web stranice, preporu\u010dujemo da dodate skriptu u podno\u017eje stranice. <\/span><\/p>\n

—–<\/span><\/p>\n

Mo\u017eete stvoriti vi\u0161e zasebnih portala, web obrazaca ili baza znanja, sve unutar jednog widgeta. Tako\u0111er mo\u017eete sakriti bilo koju od ovih aplikacija iz widgeta ili u potpunosti onemogu\u0107iti aplikaciju. <\/span><\/p>\n

Prema zadanim postavkama widget sadr\u017ei sljede\u0107e aplikacije:<\/span><\/p>\n

Messenger<\/b> – slu\u017ei kao live chat izme\u0111u vas i va\u0161ih kupaca<\/span><\/p>\n

Portal<\/b> – Glavno su\u010delje na koje se va\u0161i klijenti prijavljuju kako bi provjerili status svojih karata, postavljali pitanja i sura\u0111ivali s vama.<\/span><\/p>\n

Web- obrazac<\/b> – omogu\u0107uje klijentima da vam dostave karte ili zadatke.<\/span><\/p>\n

Baza znanja<\/b> – odjeljak za samoposlu\u017eivanje\/FAQ za va\u0161e kupce ili mo\u017ee djelovati kao interna baza znanja za va\u0161 tim.<\/span><\/p>\n

— <\/span><\/p>\n

Za izradu dodatnih aplikacija idite na<\/span> Administraciju<\/b> > <\/span>Aplikacije za korisnike<\/b>> kliknite na<\/span> Create Customer App.<\/b><\/p>\n

Imenujte svoju novu aplikaciju i odaberite vrstu aplikacije koju \u017eelite izraditi.<\/span><\/p>\n

Svaku aplikaciju mo\u017eete pojedina\u010dno konfigurirati unutar vlastite kartice za prilagodbu pod Korisni\u010dkim aplikacijama. Ove postavke prilagodbe otvorit \u0107e se automatski nakon izrade ako odaberete <\/span>Do\u0111ite do postavki aplikacije<\/b><\/p>\n

Mo\u017eete sakriti aplikacije da se ne prikazuju unutar widgeta bez da ih onemogu\u0107ite. <\/span>To \u0107e vam omogu\u0107iti da i dalje koristite aplikacije samo pru\u017eanjem izravne veze korisnicima. <\/span>Veza za svaku aplikaciju nalazi se na Popisu korisni\u010dkih aplikacija pod URL-om korisni\u010dkog pristupa<\/span><\/p>\n

Da biste sakrili aplikaciju, provjerite je li aplikacija omogu\u0107ena na<\/span> Popisu korisni\u010dkih aplikacija<\/b>. Zatim idite na <\/span>Widget za web stranicu<\/b> tab. Ovdje \u0107ete vidjeti sve svoje aplikacije unutar sivih obla\u010di\u0107a ispod <\/span>Dodajte korisni\u010dke aplikacije svom widgetu <\/b>odjeljak. Onemogu\u0107ene aplikacije prikazane su svjetlijom sivom bojom. <\/span><\/p>\n

Da biste sakrili aplikaciju od prikaza u widgetu, kliknite<\/span> X<\/b> .<\/span><\/p>\n

Aplikaciju mo\u017eete ponovno u\u010diniti vidljivom klikom na<\/span> Dodaj.<\/b><\/p>\n

Da biste onemogu\u0107ili aplikaciju, idite na Administraciju> Aplikacije za korisnike.<\/span><\/p>\n

Isklju\u010dite aplikaciju u stupcu Omogu\u0107eno<\/span><\/p>\n

Aplikacije se ne bri\u0161u i mogu se ponovno aktivirati uklju\u010divanjem Prika\u017ei skrivene aplikacije i ponovnim uklju\u010divanjem aplikacije.<\/span><\/p>\n

Ako \u017eelite izbrisati aplikaciju, pod karticom radnji odaberite ikonu sme\u0107a. Ovo \u0107e izbrisati sve postavke koje ste primijenili. Ako se predomislite, morat \u0107ete izraditi novu aplikaciju<\/span><\/p>\n

Da biste prilagodili ikonu widgeta, idite na<\/span> Administracija<\/b> > <\/span>Korisni\u010dke aplikacije<\/b> > <\/span>Widget za web stranicu<\/b><\/p>\n

Widget se mo\u017ee prikazati kao veliki ili mali obla\u010di\u0107.<\/span><\/p>\n

Veliki obla\u010di\u0107 ima prilago\u0111eni tekst koji mo\u017eete konfigurirati, kao i opciju odabira korisni\u010dkog avatara. Ako nije odabran nijedan avatar, prikazuje se ikona obla\u010di\u0107a govora. Da biste stvorili jedinstvenu sliku avatara odvojenu od va\u0161ih stvarnih korisnika, tako\u0111er mo\u017eete stvoriti ‘dummy’ korisnika. <\/span>Da biste konfigurirali boje i logotipe unutar korisni\u010dkih aplikacija, idite na<\/span> korisni\u010dke aplikacije<\/b> > <\/span>Izgled <\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Prijepis: Widget pru\u017ea jednostavnu, jednokratnu integraciju s va\u0161im web mjestom. Nakon integracije, mo\u017eete konfigurirati widget sa svog OneDeska bez dodatnih a\u017euriranja va\u0161e web stranice. Widget omogu\u0107uje korisnicima pristup nekoliko korisni\u010dkih aplikacija, prikazanih kao kartice unutar widgeta. Te aplikacije su: glasnik, portal, web obrasci i baza znanja. Ovaj video \u0107e vas voditi u konfiguriranju va\u0161eg widgeta. […]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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