{"id":232209,"date":"2022-05-13T20:49:14","date_gmt":"2022-05-13T20:49:14","guid":{"rendered":"https:\/\/onedesk.com\/tijekovi-rada-za-usmjeravanje-ulaznica\/"},"modified":"2022-05-13T20:49:14","modified_gmt":"2022-05-13T20:49:14","slug":"tijekovi-rada-za-usmjeravanje-ulaznica","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/tijekovi-rada-za-usmjeravanje-ulaznica\/","title":{"rendered":"Usmjeravanje ulaznica i tijek rada"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"232209\" class=\"elementor elementor-232209 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Sadr\u017eaj<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144396\"><a href=\"https:\/\/onedesk.com\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\">Prvih 10 minuta u OneDesku<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-167419\"><a href=\"https:\/\/onedesk.com\/quick-start-internal-vs-external\/\" class=\"elementor-item menu-link\">Vodi\u010d za uklju\u010divanje u OneDesk za interne krajnje korisnike vs. Vanjski kupci<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144399\"><a href=\"https:\/\/onedesk.com\/onboarding-your-team\/\" class=\"elementor-item menu-link\">Uklju\u010divanje va\u0161eg tima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144401\"><a href=\"https:\/\/onedesk.com\/subscribing-going-pro\/\" class=\"elementor-item menu-link\">Pretplatite se i idete Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144398\"><a href=\"https:\/\/onedesk.com\/going-live-to-customers\/\" class=\"elementor-item menu-link\">Idemo u\u017eivo kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144402\"><a href=\"https:\/\/onedesk.com\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Usmjeravanje ulaznica i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144400\"><a href=\"https:\/\/onedesk.com\/project-management-task-workflows\/\" class=\"elementor-item menu-link\">Upravljanje projektima i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144395\"><a href=\"https:\/\/onedesk.com\/communicating-with-customers\/\" class=\"elementor-item menu-link\">Komuniciranje s kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144403\"><a href=\"https:\/\/onedesk.com\/tracking-work\/\" class=\"elementor-item menu-link\">Pra\u0107enje posla<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144396\"><a href=\"https:\/\/onedesk.com\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prvih 10 minuta u OneDesku<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-167419\"><a href=\"https:\/\/onedesk.com\/quick-start-internal-vs-external\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uklju\u010divanje u OneDesk za interne krajnje korisnike vs. Vanjski kupci<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144399\"><a href=\"https:\/\/onedesk.com\/onboarding-your-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uklju\u010divanje va\u0161eg tima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144401\"><a href=\"https:\/\/onedesk.com\/subscribing-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Pretplatite se i idete Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144398\"><a href=\"https:\/\/onedesk.com\/going-live-to-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Idemo u\u017eivo kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144402\"><a href=\"https:\/\/onedesk.com\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Usmjeravanje ulaznica i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144400\"><a href=\"https:\/\/onedesk.com\/project-management-task-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje projektima i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144395\"><a href=\"https:\/\/onedesk.com\/communicating-with-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Komuniciranje s kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144403\"><a href=\"https:\/\/onedesk.com\/tracking-work\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Pra\u0107enje posla<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ronjenje dublje<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144408\"><a href=\"https:\/\/onedesk.com\/customizing-your-workflow\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje va\u0161eg tijeka rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144407\"><a href=\"https:\/\/onedesk.com\/customizing-your-users-experience\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144406\"><a href=\"https:\/\/onedesk.com\/customizing-your-customers-experience\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144410\"><a href=\"https:\/\/onedesk.com\/managing-users\/\" class=\"elementor-item menu-link\">Upravljanje korisnicima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144409\"><a href=\"https:\/\/onedesk.com\/managing-customers\/\" class=\"elementor-item menu-link\">Upravljanje kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144412\"><a href=\"https:\/\/onedesk.com\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">OneDesk baza znanja<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144413\"><a href=\"https:\/\/onedesk.com\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144411\"><a href=\"https:\/\/onedesk.com\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk klijentski portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144405\"><a href=\"https:\/\/onedesk.com\/analytics\/\" class=\"elementor-item menu-link\">Analitika<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144408\"><a href=\"https:\/\/onedesk.com\/customizing-your-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje va\u0161eg tijeka rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144407\"><a href=\"https:\/\/onedesk.com\/customizing-your-users-experience\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144406\"><a href=\"https:\/\/onedesk.com\/customizing-your-customers-experience\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144410\"><a href=\"https:\/\/onedesk.com\/managing-users\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje korisnicima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144409\"><a href=\"https:\/\/onedesk.com\/managing-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144412\"><a href=\"https:\/\/onedesk.com\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk baza znanja<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144413\"><a href=\"https:\/\/onedesk.com\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144411\"><a href=\"https:\/\/onedesk.com\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk klijentski portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144405\"><a href=\"https:\/\/onedesk.com\/analytics\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analitika<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>U OneDesku imate veliku kontrolu nad tim odakle dolaze va\u0161e karte, kamo se usmjeravaju i jo\u0161 mnogo toga.<\/p>\n<\/br>\n<h2>Snimanje ulaznica<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Snimanje ulaznica\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>Mo\u017eete dobiti ulaznicu ili zadatak (stavke) u OneDesk na bilo koji od sljede\u0107ih na\u010dina: hvatanjem e-po\u0161te s adrese e-po\u0161te za podr\u0161ku, kori\u0161tenjem internog obrasca za kreiranje artikla, obrazaca za artikle okrenute klijentima, chata u\u017eivo, uvoza stavki iz drugih sustava ili kroz integracije i API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Saznajte vi\u0161e o snimanju ulaznica ovdje.<\/a><\/p>\n<br>\n<h2>Usmjeravanje ulaznica<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Usmjeravanje ulaznica\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Usmjerite karte i zadatke (stavke) u bilo kojoj fazi njihovog \u017eivotnog ciklusa do mjesta gdje trebaju i\u0107i. Mo\u017eete koristiti automatizaciju tijeka rada OneDesk za automatsko usmjeravanje stavki u projekte, pojedina\u010dne \u010dlanove tima, timove, po kru\u017enom postupku i jo\u0161 mnogo toga. Smanjite vrijeme koje tro\u0161ite na dostavljanje predmeta pravoj osobi ili lokaciji.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Saznajte vi\u0161e o usmjeravanju karata ovdje.<\/a><\/p>\n<br>\n<h2>Rje\u0161avanje ulaznica<\/h2>\n<br>\n<p>Nakon \u0161to ulaznice stignu u va\u0161 OneDesk, morate prona\u0107i na kojima morate raditi i pozabaviti se onima s najvi\u0161im prioritetom. Tu dolaze prilago\u0111eni pogledi.<\/p>\n\n<p><b>Prilago\u0111eni prikazi za va\u0161e ulaznice<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Prilago\u0111eni prikazi za va\u0161e ulaznice\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>U OneDesku mo\u017eete stvoriti prilago\u0111ene prikaze koji vam prikazuju filtrirani prikaz ulaznica u projektima koji su vam dodijeljeni. Upotrijebite filtre za stvaranje prilago\u0111enih prikaza koji vam omogu\u0107uju da vidite koje su vam karte dodijeljene i sortirate ih po prioritetu. Ili generirajte druge korisne prikaze koji vam mogu pomo\u0107i da ubrzate vrijeme rje\u0161avanja tiketa.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Saznajte vi\u0161e o prilago\u0111enim prikazima ovdje.<\/a><\/p>\n<br>\n<p><b>Rad na ulaznici<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Rad na ulaznici\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>Ve\u0107ina posla potrebnog za rje\u0161avanje tiketa mo\u017ee se obaviti unutar plo\u010de s detaljima ulaznice. Mo\u017eete razgovarati s klijentima, pregledavati privitke, a\u017eurirati status ulaznice i jo\u0161 mnogo toga iz jednog prikaza.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/features-index\/working-on-a-ticket-or-task\/\">Saznajte vi\u0161e o plo\u010di s detaljima ovdje.<\/a><\/p>\n<br>\n<b>Komuniciranje s kupcima<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Komuniciranje s kupcima\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>U OneDesku ne trebate brinuti odakle komunikacija dolazi ili kamo ide; OneDesk brine o detaljima. Bez obzira komuniciraju li klijenti s vama putem korisni\u010dkih aplikacija, e-po\u0161te ili chata u\u017eivo, sva komunikacija je centralizirana u OneDesku. \u0160aljite tekst, veze, slike, privitke i jo\u0161 mnogo toga, OneDesk \u0161alje va\u0161u komunikaciju na bilo koji kanal koji va\u0161 klijent koristi.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">Saznajte vi\u0161e o komunikaciji s klijentima ovdje.<\/a><\/p>\n<br>\n<p><b>Komunikacija sa svojim timom <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Komuniciranje sa svojim timom\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>OneDesk vam omogu\u0107uje da ostanete u kontaktu sa svojim korisnicima i timovima kako biste bili sigurni da svi radite na istoj stranici. Mo\u017eete promijeniti svoje korisni\u010dke postavke da odredite o \u010demu \u0107ete biti obavije\u0161teni i koristiti mobilnu aplikaciju za komunikaciju s drugim korisnicima, klijentima ili a\u017euriranje zadataka s telefona. Messenger aplikacija u OneDesku centralizira sve dolazne komunikacije tako da nikada ne propustite nijednu poruku.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Vi\u0161e o timskoj komunikaciji saznajte ovdje.<\/a><\/p>\n<br>\n<p><b>A\u017euriranje statusa ulaznica<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Updating-Ticket-Statuses.png\" alt=\"A\u017euriranje statusa ulaznica\" width=\"800\" class=\"alignleft size-full wp-image-139931\">\n<br>\n<p>U OneDesku se statusi va\u0161ih ulaznica mogu mijenjati ru\u010dno ili automatizacijom koje postavite na temelju odre\u0111enih okida\u010da. Mo\u017eete konfigurirati vlastite prilago\u0111ene statuse u svom OneDesku na temelju svog jedinstvenog tijeka rada.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Saznajte vi\u0161e o statusima ovdje.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/going-live-to-customers\/';\"><Previous{{{wpml_tag_111}}}\n{{{wpml_tag_112}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sadr\u017eaj Ronjenje dublje U OneDesku imate veliku kontrolu nad tim odakle dolaze va\u0161e karte, kamo se usmjeravaju i jo\u0161 mnogo toga. Snimanje ulaznica Mo\u017eete dobiti ulaznicu ili zadatak (stavke) u OneDesk na bilo koji od sljede\u0107ih na\u010dina: hvatanjem e-po\u0161te s adrese e-po\u0161te za podr\u0161ku, kori\u0161tenjem internog obrasca za kreiranje artikla, obrazaca za artikle okrenute klijentima, [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-232209","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sustav prodaje karata i usmjeravanje | OneDesk HelpDesk i PM vodi\u010d za uklju\u010divanje<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima u jednoj aplikaciji. 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