{"id":233242,"date":"2022-06-01T15:18:43","date_gmt":"2022-06-01T15:18:43","guid":{"rendered":"https:\/\/onedesk.com\/softver-za-otkazivanje-problema\/"},"modified":"2022-06-01T15:45:13","modified_gmt":"2022-06-01T15:45:13","slug":"softver-za-otkazivanje-problema","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/helpdesk-softver\/softver-za-otkazivanje-problema\/","title":{"rendered":"Softver za rje\u0161avanje problema"},"content":{"rendered":"\t\t
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Softver za rje\u0161avanje problema<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Za\u0161to koristiti softver za izdavanje ulaznica za probleme?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Problemi se mogu op\u0107enito definirati kao problemi s kojima se mogu suo\u010diti kupci ili krajnji korisnici. Ove prijave su u rasponu od jednostavnijih pitanja kupaca do problemati\u010dnih tiketa koje zahtijevaju daljnju eskalaciju. Softver za prijavu problema koristi se za pra\u0107enje i upravljanje problemima koje su prijavili korisnici. Mogu\u0107nost organiziranja, dodjele i suradnje kori\u0161tenjem softvera za prijavu problema mo\u017ee uvelike pove\u0107ati zadovoljstvo korisnika i vrijeme rje\u0161avanja problema.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Prednosti sustava za prijavu problema <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sustav za prijavu problema omogu\u0107uje tvrtki pra\u0107enje prijava za probleme kako se identificiraju, trija\u017ee, obra\u0111uju i rje\u0161avaju. \u0160tovi\u0161e, sustav izdavanja ulaznica daje potpunu sliku onoga \u0161to je potrebno za dovr\u0161etak posla i pru\u017ea na\u010din da se osvrnemo na to kako su sli\u010dni problemi rije\u0161eni u pro\u0161losti. Razli\u010dite tvrtke i odjeli mogu koristiti softver za upravljanje problemima, uklju\u010duju\u0107i IT, marketing, in\u017eenjering, korisni\u010dku podr\u0161ku i jo\u0161 mnogo toga. Kori\u0161tenjem sustava za upravljanje tijekom rada upita i problema razvijate ponovljive, pobolj\u0161ane procese koji dovode do dosljedne isporuke usluge i rje\u0161avanja zahtjeva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Zna\u010dajke OneDeska za upravljanje problemima<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk je softver za podr\u0161ku i upravljanje projektima u jednoj robusnoj aplikaciji. Pogledajte na\u0161 indeks zna\u010dajki<\/a> za potpuni popis mogu\u0107nosti OneDeska. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Internetski softver za prijavu problema u oblaku<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kori\u0161tenjem internetskog softvera za izdavanje ulaznica kao \u0161to je OneDesk, pra\u0107enje ulaznica ne zahtijeva instalaciju i nije ograni\u010deno na odre\u0111eni ure\u0111aj. OneDesk se mo\u017ee koristiti bilo gdje da agenti imaju internetsku vezu. Na\u0161a web aplikacija mo\u017ee se koristiti putem web preglednika na stolnim ra\u010dunalima, prijenosnim ra\u010dunalima i mobilnim ure\u0111ajima. Osim toga, nudimo i mobilnu aplikaciju koja se mo\u017ee preuzeti i instalirati na bilo koji iOS<\/a> ili Android<\/a> ure\u0111aj. Ova opcija korisnicima daje mogu\u0107nost a\u017euriranja ulaznica u jednoj aplikaciji, evidentiranja vremena prema zadacima koji su im dodijeljeni i uklju\u010divanja u razgovore s kolegama i kupcima o odre\u0111enim ulaznicama.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Problemi sa sustavom za pra\u0107enje ulaznica<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Biti u mogu\u0107nosti vidjeti i pratiti putanju problematike klju\u010dno je za njihovo pravovremeno rje\u0161avanje. Kako bi se pratila prijava, prvo je potrebno definirati statuse koji \u0107e predstavljati razli\u010dite faze u \u017eivotnom ciklusu tiketa. Kroz OneDesk-ov softver za prodaju ulaznica mogu se kreirati prilago\u0111eni statusi, a tijekovi rada mogu se \u010dak postaviti za razli\u010dite vrste ulaznica.
Nakon \u0161to je tijek rada dizajniran, va\u0161oj tvrtki je lako promijeniti status ulaznice ili primijeniti automatizaciju. Na temelju va\u0161eg skupa kriterija, mo\u017eete pokrenuti automatizaciju tijeka rada za izvo\u0111enje radnje, uklju\u010duju\u0107i obavje\u0161tavanje korisnika o promjeni statusa. Koriste\u0107i sna\u017enu kombinaciju sljedbenika i razgovora, automatizacija mo\u017ee obavijestiti sve sljedbenike da je status a\u017euriran<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Nadzorna plo\u010da za pra\u0107enje karata<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Koriste\u0107i OneDesk-ov softver za prijavu problema, karte se lako mogu grupirati u mape ili projekte. Radni prikazi mogu se koristiti za uvid u cjelokupnu situaciju.  Na primjer, mo\u017eete vidjeti kartu u popisu ili prikazu plo\u010de. Tako\u0111er mo\u017eete primijeniti filtre i grupiranja za pregled ulaznica na prakti\u010dki bilo koji na\u010din koji vam je potreban. Ulaznice tako\u0111er dolaze s mogu\u0107no\u0161\u0107u evidentiranja vremena prema njima s ugra\u0111enim mjera\u010dima vremena i vremenskim tablicama.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Aplikacije za va\u0161e kupce<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aplikacija portala za ulaznice sinkronizirana je s glavnom aplikacijom i omogu\u0107uje korisnicima da se prijave kako bi bili u tijeku s informacijama o problemima. Uz portal za ulaznice, kupci ne samo da mogu prijaviti nove ulaznice, ve\u0107 i vidjeti status ili komunicirati o prethodnim ulaznicama. <\/p>

S obrascima za ulaznice va\u0161 tim mo\u017ee prikupiti sve potrebne informacije za rad na ulaznici. Obrasci osiguravaju da kupac unese potrebne informacije na kartu. <\/p>

OneDesk tako\u0111er nudi bazu znanja za samoposlu\u017eivanje i \u010desto postavljana pitanja. Baza znanja mo\u017ee smanjiti uobi\u010dajena pitanja i informirati sve o procesima. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"softver\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Automatizacija tijeka rada s prijavom za probleme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Za upravljanje ulaznicama klju\u010dno je poduzimanje mjera. Kori\u0161tenjem OneDesk-ovog softvera za izdavanje ulaznica za probleme, upravljanje se mo\u017ee pojednostaviti.<\/span> Automatizacija tijeka rada<\/a> omogu\u0107uju vam da smanjite ponavljaju\u0107i, ru\u010dni rad. Automatizacija se mo\u017ee postaviti tako da automatski poduzima radnju kad god se ispune odre\u0111eni kriteriji. Definiranjem ovih kriterija postavlja se okida\u010d za pokretanje daljnje radnje. Mo\u017ee se definirati vi\u0161e automatizacija tijeka rada, \u0161to mo\u017ee dovesti do nekog slo\u017eenog automatiziranog upravljanja samo jednostavnim postavljanjem.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Prilagodljivo rje\u0161enje<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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U OneDesku vjerujemo da bi vam alat koji koristite trebao odgovarati. Iako nudimo osnovni predlo\u017eak za prijavu problema, tako\u0111er podr\u017eavamo stvaranje prilago\u0111enih polja za prijavu. Ova prilago\u0111ena polja u rasponu su od vrste podataka koje sadr\u017ee, bilo da se radi o tekstu, brojevima, datumu, cijeni ili poljima za izbor, daju\u0107i vam kontrolu nad informacijama koje su navedene na svakoj ulaznici. Pohranjivanjem ovih detalja na samu kartu, detalji se centraliziraju i mogu se tra\u017eiti ili koristiti kao osnova za automatizaciju tijeka rada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u010cesto postavljana pitanja o softveru za prijavu problema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u0160to radi softver za prijavu problema? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSoftver za prijavu problema odnosi se na bilo koju aplikaciju koja mo\u017ee pomo\u0107i u organizaciji, upravljanju i rje\u0161avanju problema s dolaznim klijentima. Softver za prijavu problema ne\u0107e rije\u0161iti probleme za va\u0161e agente, ali nudi mnoge alate za lak\u0161e i br\u017ee rje\u0161avanje problema. Na primjer, ve\u0107ina softverskih rje\u0161enja centralizira probleme nastale iz razli\u010ditih izvora u jednu aplikaciju. Uz OneDesk, na primjer, korisnici mogu slati e-po\u0161tu, slati obrasce, chat u\u017eivo ili koristiti vanjske aplikacije za prijavu ulaznice. Bez obzira na to na koji na\u010din klijent dolazi, agent mo\u017ee rije\u0161iti probleme iz OneDeska. To omogu\u0107uje va\u0161im agentima da lak\u0161e prate probleme i upravljaju njima \u010dak i bez prebacivanja izme\u0111u aplikacija. <\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Koje su vrste kazni za nevolje?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Prijava za probleme je problem koji je podnio kupac ili krajnji korisnik. Neki primjeri vrsta tiketa za probleme su karte za incidente i karte za probleme. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Koji je najbolji softver za prijavu problema? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Pronala\u017eenje najboljeg softvera za prijavu problema za va\u0161e poslovanje nije uvijek lak zadatak. Razmislite o stvarima kao \u0161to su zna\u010dajke koje su vam potrebne, va\u0161 tijek rada i prora\u010dun. OneDesk je softver za velike probleme jer nudi cijeli paket zna\u010dajki help desk. Tako\u0111er je vrlo prilagodljivo rje\u0161enje koje mu omogu\u0107uje da se uklopi u mnoge jedinstvene tijekove rada. Osim toga, OneDesk uklju\u010duje sve ove zna\u010dajke za jednu jednostavnu cijenu.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Isprobajte OneDesk za upravljanje prijavama za probleme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Uvjerite se sami kako vam OneDesk mo\u017ee pomo\u0107i u upravljanju ulaznicama. Prijavite se za potpuno opremljeno 14-dnevno probno razdoblje. Kreditna kartica nije potrebna. Ili rezervirajte demo<\/a> s na\u0161im timom da vidite OneDesk na djelu. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Saznajte vi\u0161e o softveru za prijavu problema na blogu OneDesk: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tNajbolji primjeri iz prakse za stvaranje prilago\u0111enih prikaza\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOsim rasporeda va\u0161eg sustava (osnove), prilago\u0111eni pogledi omogu\u0107uju vam da svoje podatke prika\u017eete na jedinstvene, dinami\u010dne na\u010dine. Prilago\u0111eni prikazi dostupni su u svim glavnim odjeljcima ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tPro\u010ditajte vi\u0161e \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Softver za rje\u0161avanje problema Za\u0161to koristiti softver za izdavanje ulaznica za probleme? Problemi se mogu op\u0107enito definirati kao problemi s kojima se mogu suo\u010diti kupci ili krajnji korisnici. Ove prijave su u rasponu od jednostavnijih pitanja kupaca do problemati\u010dnih tiketa koje zahtijevaju daljnju eskalaciju. Softver za prijavu problema koristi se za pra\u0107enje i upravljanje problemima […]<\/p>\n","protected":false},"author":24,"featured_media":182066,"parent":236005,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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