{"id":234214,"date":"2022-06-21T14:23:10","date_gmt":"2022-06-21T14:23:10","guid":{"rendered":"https:\/\/onedesk.com\/prilagodavanje-vaseg-tijeka-rada\/"},"modified":"2022-06-21T14:23:11","modified_gmt":"2022-06-21T14:23:11","slug":"prilagodavanje-vaseg-tijeka-rada","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/prilagodavanje-vaseg-tijeka-rada\/","title":{"rendered":"Prilago\u0111avanje va\u0161eg tijeka rada"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"234214\" class=\"elementor elementor-234214 elementor-144077\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e02a197 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e02a197\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56d4733a\" data-id=\"56d4733a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e87342b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e87342b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e26eaba\" data-id=\"e26eaba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d748778 elementor-widget elementor-widget-heading\" data-id=\"7d748778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Sadr\u017eaj<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb579e7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"bb579e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144396\"><a href=\"https:\/\/onedesk.com\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\">Prvih 10 minuta u OneDesku<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-167419\"><a href=\"https:\/\/onedesk.com\/quick-start-internal-vs-external\/\" class=\"elementor-item menu-link\">Vodi\u010d za uklju\u010divanje u OneDesk za interne krajnje korisnike vs. Vanjski kupci<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144399\"><a href=\"https:\/\/onedesk.com\/onboarding-your-team\/\" class=\"elementor-item menu-link\">Uklju\u010divanje va\u0161eg tima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144401\"><a href=\"https:\/\/onedesk.com\/subscribing-going-pro\/\" class=\"elementor-item menu-link\">Pretplatite se i idete Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144398\"><a href=\"https:\/\/onedesk.com\/going-live-to-customers\/\" class=\"elementor-item menu-link\">Idemo u\u017eivo kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144402\"><a href=\"https:\/\/onedesk.com\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Usmjeravanje ulaznica i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144400\"><a href=\"https:\/\/onedesk.com\/project-management-task-workflows\/\" class=\"elementor-item menu-link\">Upravljanje projektima i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144395\"><a href=\"https:\/\/onedesk.com\/communicating-with-customers\/\" class=\"elementor-item menu-link\">Komuniciranje s kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144403\"><a href=\"https:\/\/onedesk.com\/tracking-work\/\" class=\"elementor-item menu-link\">Pra\u0107enje posla<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144396\"><a href=\"https:\/\/onedesk.com\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prvih 10 minuta u OneDesku<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-167419\"><a href=\"https:\/\/onedesk.com\/quick-start-internal-vs-external\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uklju\u010divanje u OneDesk za interne krajnje korisnike vs. Vanjski kupci<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144399\"><a href=\"https:\/\/onedesk.com\/onboarding-your-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uklju\u010divanje va\u0161eg tima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144401\"><a href=\"https:\/\/onedesk.com\/subscribing-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Pretplatite se i idete Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144398\"><a href=\"https:\/\/onedesk.com\/going-live-to-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Idemo u\u017eivo kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144402\"><a href=\"https:\/\/onedesk.com\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Usmjeravanje ulaznica i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144400\"><a href=\"https:\/\/onedesk.com\/project-management-task-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje projektima i tijek rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144395\"><a href=\"https:\/\/onedesk.com\/communicating-with-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Komuniciranje s kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144403\"><a href=\"https:\/\/onedesk.com\/tracking-work\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Pra\u0107enje posla<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddc43c0 elementor-widget elementor-widget-heading\" data-id=\"2ddc43c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ronjenje dublje<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb8a0a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"3fb8a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144408\"><a href=\"https:\/\/onedesk.com\/customizing-your-workflow\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje va\u0161eg tijeka rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144407\"><a href=\"https:\/\/onedesk.com\/customizing-your-users-experience\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144406\"><a href=\"https:\/\/onedesk.com\/customizing-your-customers-experience\/\" class=\"elementor-item menu-link\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144410\"><a href=\"https:\/\/onedesk.com\/managing-users\/\" class=\"elementor-item menu-link\">Upravljanje korisnicima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144409\"><a href=\"https:\/\/onedesk.com\/managing-customers\/\" class=\"elementor-item menu-link\">Upravljanje kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144412\"><a href=\"https:\/\/onedesk.com\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">OneDesk baza znanja<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144413\"><a href=\"https:\/\/onedesk.com\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144411\"><a href=\"https:\/\/onedesk.com\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk klijentski portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144405\"><a href=\"https:\/\/onedesk.com\/analytics\/\" class=\"elementor-item menu-link\">Analitika<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144408\"><a href=\"https:\/\/onedesk.com\/customizing-your-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje va\u0161eg tijeka rada<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144407\"><a href=\"https:\/\/onedesk.com\/customizing-your-users-experience\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144406\"><a href=\"https:\/\/onedesk.com\/customizing-your-customers-experience\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prilago\u0111avanje korisni\u010dkog iskustva<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144410\"><a href=\"https:\/\/onedesk.com\/managing-users\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje korisnicima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144409\"><a href=\"https:\/\/onedesk.com\/managing-customers\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Upravljanje kupcima<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144412\"><a href=\"https:\/\/onedesk.com\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk baza znanja<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144413\"><a href=\"https:\/\/onedesk.com\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144411\"><a href=\"https:\/\/onedesk.com\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk klijentski portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-144405\"><a href=\"https:\/\/onedesk.com\/analytics\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analitika<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1c40cced\" data-id=\"1c40cced\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b9e84f5 elementor-widget elementor-widget-html\" data-id=\"2b9e84f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Odlazne e-poruke<\/h2>\n<br>\n<p>Postoje mnogi aspekti va\u0161e odlazne e-po\u0161te koje administratori mogu kontrolirati. U postavkama e-po\u0161te mo\u017eete kontrolirati izgled svojih e-poruka, mijenjati postavke odgovora, pisati vlastite predlo\u0161ke e-po\u0161te, koristiti vlastiti SMTP poslu\u017eitelj e-po\u0161te i nadzirati sve svoje odlazne e-poruke.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-71bae0af-4453-43a4-a506-1cf0d2725e3b\">Saznajte vi\u0161e o svojim opcijama upravljanja e-po\u0161tom ovdje.<\/a><\/p>\n<br>\n<h2>Dolazne e-poruke<\/h2>\n<br>\n<p>Kada po\u010dnete primati e-poruke, mo\u017eete pratiti koje poruke e-po\u0161te dolaze, od koga i koje (ako ih ima) rezultiraju\u0107e ulaznice ili zadaci kreiraju se iz tih e-poruka. U postavkama e-po\u0161te mo\u017eete pratiti sve te informacije na kartici Dolazne e-po\u0161te.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9c584ccc-c097-435b-85bf-c8d06f31e8c8\">Saznajte vi\u0161e o pra\u0107enju e-po\u0161te ovdje.<\/a><\/p>\n<br>\n<h2>Prilago\u0111avanje statusa<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png\" alt=\"Konfigurabilni statusi\" width=\"1000\" class=\"alignleft size-full wp-image-140115\"><\/center>\n<br>\n<p>OneDesk vam omogu\u0107uje da konfigurirate statuse \u017eivotnog ciklusa svake vrste ulaznice, zadatka i projekta koje ste omogu\u0107ili. To vam omogu\u0107uje da prilagodite razli\u010dite tijekove rada kako bi odgovarali va\u0161im specifi\u010dnim operativnim potrebama. Tako\u0111er mo\u017eete kreirati automatizaciju tijeka rada na temelju promjena statusa i postaviti automatizirane promjene statusa.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Saznajte vi\u0161e o prilago\u0111enim statusima ovdje.<\/a><\/p>\n<br>\n<h2>Prilago\u0111avanje vrsta<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Types.png\" alt=\"Konfigurabilne vrste\" width=\"1000\" class=\"alignleft size-full wp-image-140126\"><\/center>\n<br>\n<p>OneDesk vam omogu\u0107uje da imate jedinstvenu kartu i vrste zadataka. Svaki ima svoju e-po\u0161tu za kreiranje i prilagodljive statuse. Mo\u017eete odabrati boju i ikonu za svaku vrstu kako biste ih vizualno razlikovali jedan od drugog. Ove vrste ulaznica i zadataka mogu imati vlastite automatizacije tijeka rada koje vam omogu\u0107uju poduzimanje radnji posebno na temelju njihove vrste.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Saznajte vi\u0161e o jedinstvenim vrstama predmeta ovdje.<\/a><\/p>\n<br>\n<h2>Stvaranje automatizacije<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Creating-Automations.jpg\" alt=\"Stvaranje automatizacije\" width=\"1000\" height=\"592\" class=\"alignleft size-full wp-image-140137\"><\/center>\n<br>\n<p>Automatizirajte svoj tijek rada u OneDesku pomo\u0107u automatizacije tijeka rada. Ova korisna i mo\u0107na zna\u010dajka omogu\u0107it \u0107e vam automatsko dodjeljivanje, automatsko usmjeravanje, automatski odgovor i jo\u0161 mnogo toga. Mo\u017eete postaviti automatizaciju na ulaznice, zadatke i projekte, pa \u010dak i stvoriti automatizaciju usmjeravanja specifi\u010dne za kupca.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Ovdje saznajte sve o automatiziranim tijekovima rada, odgovorima i jo\u0161 mnogo toga.<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/best-practice-common-workflow-automations\/\">Pogledajte popis uobi\u010dajenih automatizacija tijeka rada.<\/a><\/p>\n<br>\n<h2>Prilago\u0111avanje obrazaca ulaznica i zadataka<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizing-Ticket-Task-Forms-1.jpg\" alt=\"Prilago\u0111avanje obrazaca ulaznica i zadataka\" width=\"1000\" height=\"369\" class=\"alignleft size-full wp-image-140164\"><\/center>\n<br>\n<p>Kada korisnik ili kupac kreira kartu ili zadatak u va\u0161em OneDesku, ispunjavaju obrazac koji mo\u017eete konfigurirati. Za svaku kartu ili vrstu zadatka koji imate, mo\u017eete konfigurirati jedinstveni obrazac za unutarnju izradu i obrazac zahtjeva za eksternu podr\u0161ku (web-obrasci).<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Saznajte vi\u0161e o stvaranju i konfiguraciji predmeta ovdje.<\/a><\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Saznajte vi\u0161e o obrascima zahtjeva za podr\u0161ku (web-obrasci) ovdje.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/tracking-work\/';\"><Previous{{{wpml_tag_86}}}\n{{{wpml_tag_87}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sadr\u017eaj Ronjenje dublje Odlazne e-poruke Postoje mnogi aspekti va\u0161e odlazne e-po\u0161te koje administratori mogu kontrolirati. U postavkama e-po\u0161te mo\u017eete kontrolirati izgled svojih e-poruka, mijenjati postavke odgovora, pisati vlastite predlo\u0161ke e-po\u0161te, koristiti vlastiti SMTP poslu\u017eitelj e-po\u0161te i nadzirati sve svoje odlazne e-poruke. Saznajte vi\u0161e o svojim opcijama upravljanja e-po\u0161tom ovdje. Dolazne e-poruke Kada po\u010dnete primati e-poruke, [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-234214","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Prilagodite svoj tijek rada | Vodi\u010d za uklju\u010divanje u OneDesk | HelpDesk &amp; PM<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima u jednoj aplikaciji. 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