{"id":242505,"date":"2022-11-01T17:32:18","date_gmt":"2022-11-01T17:32:18","guid":{"rendered":"https:\/\/onedesk.com\/obiljezja-indeks\/baza-znanja\/"},"modified":"2023-08-08T19:00:53","modified_gmt":"2023-08-08T19:00:53","slug":"baza-znanja","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/baza-znanja\/","title":{"rendered":"Baza znanja"},"content":{"rendered":"\t\t
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Aplikacija baze znanja<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pobolj\u0161ajte zadovoljstvo korisnika i omogu\u0107ite samoposlu\u017eivanje s alatom baze znanja OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Odr\u017eavajte to\u010dne i a\u017eurne informacije<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u010clanci baze znanja mogu se jednostavno kreirati, a\u017eurirati i objaviti unutar OneDeska. Pratite ili postavite obavijesti o promjenama u \u010dlancima. Ove zna\u010dajke osiguravaju da va\u0161 tim pru\u017ea naja\u017eurnije informacije. \u010clanci baze znanja mogu \u010dak imati slike, prilo\u017eene datoteke ili ugra\u0111ene videozapise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"baza\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Alat baze znanja koji se mo\u017ee pretra\u017eivati za samoposlu\u017eivanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kupci ne \u017eele stalno obra\u0107ati vama za odgovore na svoja pitanja. Pobolj\u0161ajte iskustvo svojih kupaca kori\u0161tenjem baze znanja, gdje mogu sami prona\u0107i informacije koje su im potrebne. Mnogi kupci radije tra\u017ee odgovore sami. Alat baze znanja OneDesk omogu\u0107uje va\u0161im klijentima da pretra\u017euju va\u0161u bazu podataka \u010dlanaka kako bi prona\u0161li odgovore koje tra\u017ee.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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U\u0161tedite vrijeme za svoj tim za podr\u0161ku<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Va\u0161 tim za podr\u0161ku deska<\/a> nema vremena napisati to\u010dne i detaljne odgovore na svaki upit korisnika. Tu im kori\u0161tenje OneDesk baze znanja mo\u017ee u\u0161tedjeti vrijeme. Agenti mogu pretra\u017eivati bazu podataka i jednostavno se povezati s unaprijed napisanim i odabranim \u010dlankom \u010dija je to\u010dnost provjerena. To im \u0161tedi vrijeme pri pru\u017eanju korisni\u010dke podr\u0161ke i osigurava korisniku da dobije najkvalitetnije informacije i pomo\u0107.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"knowledge\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Prilagodljiva aplikacija baze znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Postavite \u010dlanke i kategorije koje najbolje odgovaraju va\u0161im poslovnim potrebama. Konfigurirajte boje i logotipe svoje baze znanja tako da odgovara va\u0161em brendu. Uklju\u010dite bazu znanja u web widget<\/a> koji se mo\u017ee ugraditi, dajte izravnu vezu ili ugradite u iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Otvorena ili privatna baza znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mo\u017eete zahtijevati od kupaca da se prijave prije pristupanja \u010dlancima baze znanja ili svoje \u010dlanke dr\u017eati javno dostupnima svima. Mo\u017eete dopustiti svakom kupcu da se registrira ili ga osobno pozvati. Uz mogu\u0107nost stvaranja vi\u0161e baza znanja, mo\u017eete konfigurirati alat za bazu znanja OneDesk tako da odgovara jedinstvenim potrebama va\u0161e tvrtke.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"education\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"multiple\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Interno ili korisni\u010dko rje\u0161enje baze znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Trebate bazu znanja za pomo\u0107 pri ukrcavanju ili podr\u0161ku svom timu u obavljanju njihovih du\u017enosti? OneDesk baza znanja mo\u017ee se koristiti i interno. \u0160tovi\u0161e, OneDesk vam omogu\u0107uje stvaranje vi\u0161e baza znanja<\/a> kako biste mogli podr\u017eati svoje klijente i timove.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Alat baze znanja prilago\u0111en mobilnim ure\u0111ajima <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Agenti mogu pisati, ure\u0111ivati ili objavljivati nove \u010dlanke \u010dak i sa svog telefona. Kupci, s druge strane, mogu \u010ditati \u010dlanke s bilo kojeg mjesta pomo\u0107u aplikacije baze znanja prilago\u0111ene mobilnim<\/a> ure\u0111ajima.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobilna\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sredstva za u\u010denje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Kori\u0161tenje baze znanja<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saznajte vi\u0161e o stvaranju i postavljanju svoje aplikacije baze znanja u OneDesku.<\/p>\n

\u010citaj vi\u0161e>> <\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Web Widget<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saznajte vi\u0161e o kori\u0161tenju widgeta web stranice, koji korisnicima daje kanale za podr\u0161ku s va\u0161e web stranice.<\/p>\n

\u010citaj vi\u0161e>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Dodavanje korisni\u010dkih aplikacija na va\u0161u web stranicu<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nau\u010dite kako dodati bazu znanja ili druge korisni\u010dke aplikacije na svoje web mjesto.<\/p>\n

\u010citaj vi\u0161e>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Aplikacija baze znanja Pobolj\u0161ajte zadovoljstvo korisnika i omogu\u0107ite samoposlu\u017eivanje s alatom baze znanja OneDesk. Sign up free! Odr\u017eavajte to\u010dne i a\u017eurne informacije \u010clanci baze znanja mogu se jednostavno kreirati, a\u017eurirati i objaviti unutar OneDeska. Pratite ili postavite obavijesti o promjenama u \u010dlancima. Ove zna\u010dajke osiguravaju da va\u0161 tim pru\u017ea naja\u017eurnije informacije. \u010clanci baze znanja mogu […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":235288,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-242505","page","type-page","status-publish","hentry"],"yoast_head":"\nBaza znanja | Zna\u010dajke | OneDesk HelpDesk softver<\/title>\n<meta name=\"description\" content=\"OneDesk je slu\u017eba za pomo\u0107 i softver za upravljanje projektima u jednom. OneDesk baza znanja olak\u0161ava a\u017euriranje i odr\u017eavanje informacija.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/baza-znanja\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Baza znanja | Zna\u010dajke | OneDesk HelpDesk softver\" \/>\n<meta property=\"og:description\" content=\"OneDesk je slu\u017eba za pomo\u0107 i softver za upravljanje projektima u jednom. 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