{"id":251051,"date":"2023-06-22T18:09:26","date_gmt":"2023-06-22T18:09:26","guid":{"rendered":"https:\/\/onedesk.com\/web-hepdesk-psm\/"},"modified":"2025-06-19T13:32:56","modified_gmt":"2025-06-19T13:32:56","slug":"web-hepdesk-psm","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/web-hepdesk-psm\/","title":{"rendered":"Web-based HelpDesk & PSM"},"content":{"rendered":"\t\t
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Aplikacija temeljena na web-pregledniku<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Podr\u017eite korisnike, upravljajte projektima i pru\u017eajte usluge s bilo kojeg mjesta uz OneDesk — web-desk za pomo\u0107, upravljanje projektima i profesionalna automatizacija usluga. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sna\u017ena slu\u017eba za pomo\u0107 temeljena na webu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Snimite ulaznice iz integracije e-po\u0161te, chata, obrazaca i vi\u0161e. Ostanite organizirani centraliziranjem svoje komunikacije. Dodijelite ulaznice agentima, zabilje\u017eite vrijeme i zabilje\u017eite zadovoljstvo korisnika<\/a> kako biste stvorili transparentnost i pobolj\u0161ali procese. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Izravna integracija e-po\u0161te\n \n <\/h3>\n
\n Integrirajte s Office 365 ili Google Workspaceom za izradu ulaznica iz e-po\u0161te. Ulaznice se automatski preuzimaju iz e-po\u0161te. Mo\u017eete odgovoriti izravno iz tiketa koji ide u inbox kupca. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Vi\u0161e kanala \n \n <\/h3>\n
\n Uz e-po\u0161tu OneDesk nudi integrirane alate za podr\u0161ku i integracije. Omogu\u0107ite klijentima da predaju ulaznice pomo\u0107u konfigurabilnih obrazaca zahtjeva. Brzo rije\u0161ite probleme uz live chat. Integrirajte se s drugim aplikacijama za snimanje zahtjeva ili problema. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Suradnja u kontekstu\n \n <\/h3>\n
\n @ spomenite svoj tim na kartama ili zadacima kako biste ih uklju\u010dili u razgovor. Razgovori se mogu povezati s poslom, omogu\u0107uju\u0107i svima da ostanu u kontekstu. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Integrirano upravljanje projektima <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk aplikacija za upravljanje projektima temeljena na webu besprijekorno je integrirana sa zna\u010dajkama slu\u017ebe za pomo\u0107. Podr\u017eite svoje klijente i planirajte svoje projekte bez prebacivanja izme\u0111u aplikacija. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Planirajte pametnije\n \n <\/h3>\n
\n Pratite KPI-ove za tikete, zadatke i projekte pomo\u0107u raznih ugra\u0111enih dijagrama i grafikona. Pokrenite i zaka\u017eite izvje\u0161\u0107a za izvoz podataka o kreiranim tiketima, zabilje\u017eenom vremenu, kr\u0161enjima SLA-a i jo\u0161 mnogo toga. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Automatizirajte ponavljanje \n \n <\/h3>\n
\n Neka pravila za automatizaciju tijeka<\/a> rada obra\u0111uju u\u017eurbani posao. Stvorite pravila za automatski odgovor, dodjelu, a\u017euriranje, trija\u017eu i jo\u0161 mnogo toga, omogu\u0107uju\u0107i va\u0161em timu da se usredoto\u010di na smislenije zadatke i interakcije. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Ostvarite ciljeve projekta\n \n <\/h3>\n
\n Planirajte, pratite i upravljajte svim vrstama posla s robusnim zna\u010dajkama upravljanja projektima. Upravljajte zadacima pomo\u0107u prikaza popisa, Kanbana<\/a> , Gantta i kalendara. Potpuno prilagodite svoje radne prikaze s desecima filtara, grupiranja i drugih konfiguracija. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Istra\u017eite prednosti web aplikacije<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sveobuhvatna web aplikacija za podr\u0161ku i upravljanje projektima. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tJednostavan za po\u010detak\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPresko\u010di instalaciju! Otvorite svoj preglednik i odmah po\u010dnite raditi na ulaznicama i zadacima.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRadite onako kako \u017eelite\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUz rje\u0161enje koje se temelji na web-pregledniku mo\u017eete biti u tijeku sa svojim radom sa stolnog ra\u010dunala, prijenosnog ra\u010dunala ili mobilnog telefona. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tNije potrebno a\u017euriranje\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNisu potrebna a\u017euriranja softvera -- mi \u0107emo se pobrinuti za to!\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIntegrirana mobilna aplikacija\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOdgovorite klijentima, a\u017eurirajte tikete i budite u tijeku s mobilnom aplikacijom OneDesk.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRadite s bilo kojeg mjesta\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSve \u0161to trebate za pristup OneDesku je preglednik. Radite od ku\u0107e, ureda ili na licu mjesta. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOstanite sigurni\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOneDesk je web-bazirano rje\u0161enje smje\u0161teno u oblaku. Udomljeni smo na AWS-u, poznatom po visokim sigurnosnim standardima.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistriraj se besplatno<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPogledajte sve zna\u010dajke > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Poku\u0161ajte sami<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 dana probe. Kreditna kartica nije potrebna. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Aplikacija temeljena na web-pregledniku Podr\u017eite korisnike, upravljajte projektima i pru\u017eajte usluge s bilo kojeg mjesta uz OneDesk — web-desk za pomo\u0107, upravljanje projektima i profesionalna automatizacija usluga. Prijavite se besplatno! Sna\u017ena slu\u017eba za pomo\u0107 temeljena na webu Snimite ulaznice iz integracije e-po\u0161te, chata, obrazaca i vi\u0161e. Ostanite organizirani centraliziranjem svoje komunikacije. Dodijelite ulaznice agentima, zabilje\u017eite […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-251051","page","type-page","status-publish","hentry"],"yoast_head":"\nWeb-based HelpDesk & PSM softver<\/title>\n<meta name=\"description\" content=\"Samo otvorite svoj web preglednik i po\u010dnite rje\u0161avati tikete i izvr\u0161avati zadatke. 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