{"id":253102,"date":"2023-08-08T19:08:32","date_gmt":"2023-08-08T19:08:32","guid":{"rendered":"https:\/\/onedesk.com\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/"},"modified":"2023-08-08T19:08:46","modified_gmt":"2023-08-08T19:08:46","slug":"upravljanje-odnosima-s-kupcima","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/","title":{"rendered":"Upravljanje odnosima s kupcima"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Upravljanje odnosima s kupcima<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Pobolj\u0161ajte svoju korisni\u010dku uslugu.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Organizirajte svoje evidencije kupaca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OneDesk vam omogu\u0107uje stvaranje evidencije o klijentima, njihovo grupiranje u njihove odgovaraju\u0107e organizacije za korisnike i zatim ih servisirajte kao kolektive. Na\u0161 robusni sustav upravljanja evidencijom klijenata osna\u017euje vas smanjenjem ru\u010dnog rada koji se ponavlja i omogu\u0107uje vam da se umjesto toga usredoto\u010dite na pobolj\u0161anje svoje B2B korisni\u010dke usluge.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Smanjite ru\u010dni rad<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OneDesk smanjuje velik dio va\u0161eg ru\u010dnog rada. Zapisi o klijentima automatski se stvaraju kada novi kupac zatra\u017ei novu kartu. Organizacija va\u0161ih zapisa o klijentima automatizirana je za grupiranje zapisa o klijentima na temelju domena za jednostavno upravljanje.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Enmass komunikacija s kupcima<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Upravljajte komunikacijom s klijentima na razini organizacije kako biste skratili svoje radno vrijeme. Kreirajte razgovore s organizacijom kupaca i svi \u0107e njezini \u010dlanovi biti obavije\u0161teni. Automatski organizirajte dolazne zahtjeve korisnika na temelju njihove organizacije kako biste osigurali da se s njima postupa na odgovaraju\u0107i na\u010din. Upotrijebite filtrirane prikaze za upravljanje i organiziranje svih postoje\u0107ih ulaznica po korisni\u010dkim organizacijama.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Pobolj\u0161ajte B2B odnose s kupcima<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Jednostavno grupiranje ulaznica omogu\u0107uje vam upravljanje ulaznicama prema organizaciji podnositelja zahtjeva. Mo\u017eete osigurati da se karta, kada stigne iz odre\u0111ene organizacije, automatski dodjeljuje namjenskom upravitelju ra\u010duna. To omogu\u0107uje svakoj organizaciji korisnika da ima kontaktnu to\u010dku koja razumije njihove potrebe i omogu\u0107uje bolju izgradnju odnosa s kupcima. Upotrijebite ankete o zadovoljstvu kupaca<\/a> kako biste bili sigurni da su va\u0161i klijenti zadovoljni razinom podr\u0161ke koju primaju.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Podijelite projekte s organizacijama kupaca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Potaknite bolju suradnju s korisnicima dijeljenjem projekata s organizacijom korisnika umjesto samo s pojedincem. Dijeljenje projekta s organizacijom korisnika dijeli ga sa svim pojedincima u toj organizaciji. Dodavanje novih klijenata toj organizaciji tako\u0111er im automatski daje pristup tim projektima bez va\u0161eg dodatnog rada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Upravljanje odnosima s kupcima Pobolj\u0161ajte svoju korisni\u010dku uslugu. Sign up free! Organizirajte svoje evidencije kupaca OneDesk vam omogu\u0107uje stvaranje evidencije o klijentima, njihovo grupiranje u njihove odgovaraju\u0107e organizacije za korisnike i zatim ih servisirajte kao kolektive. Na\u0161 robusni sustav upravljanja evidencijom klijenata osna\u017euje vas smanjenjem ru\u010dnog rada koji se ponavlja i omogu\u0107uje vam da se […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":235288,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-253102","page","type-page","status-publish","hentry"],"yoast_head":"\nUpravljanje odnosima s kupcima | OneDesk aplikacija za upravljanje projektima<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima. Saznajte kako OneDesk pobolj\u0161ava va\u0161e napore u upravljanju odnosima s klijentima.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Upravljanje odnosima s kupcima | OneDesk aplikacija za upravljanje projektima\" \/>\n<meta property=\"og:description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima. Saznajte kako OneDesk pobolj\u0161ava va\u0161e napore u upravljanju odnosima s klijentima.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:08:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/MSP-client-mgmt.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Upravljanje odnosima s kupcima | OneDesk aplikacija za upravljanje projektima","description":"OneDesk je softver za podr\u0161ku i upravljanje projektima. Saznajte kako OneDesk pobolj\u0161ava va\u0161e napore u upravljanju odnosima s klijentima.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/","og_locale":"hr_HR","og_type":"article","og_title":"Upravljanje odnosima s kupcima | OneDesk aplikacija za upravljanje projektima","og_description":"OneDesk je softver za podr\u0161ku i upravljanje projektima. Saznajte kako OneDesk pobolj\u0161ava va\u0161e napore u upravljanju odnosima s klijentima.","og_url":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-08-08T19:08:46+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/MSP-client-mgmt.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/","url":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/","name":"Upravljanje odnosima s kupcima | OneDesk aplikacija za upravljanje projektima","isPartOf":{"@id":"https:\/\/onedesk.com\/hr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/MSP-client-mgmt.webp","datePublished":"2023-08-08T19:08:32+00:00","dateModified":"2023-08-08T19:08:46+00:00","description":"OneDesk je softver za podr\u0161ku i upravljanje projektima. Saznajte kako OneDesk pobolj\u0161ava va\u0161e napore u upravljanju odnosima s klijentima.","breadcrumb":{"@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/"]}]},{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/MSP-client-mgmt.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/MSP-client-mgmt.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/upravljanje-odnosima-s-kupcima\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Indeks zna\u010dajki OneDeska","item":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/"},{"@type":"ListItem","position":2,"name":"Upravljanje odnosima s kupcima"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/hr\/#website","url":"https:\/\/onedesk.com\/hr\/","name":"OneDesk","description":"Project Management & Helpdesk Software","publisher":{"@id":"https:\/\/onedesk.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/hr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"August 8, 2023","get_modified_date":"August 8, 2023","author_name":"Kenneth Lim","author_url":"https:\/\/onedesk.com\/hr\/author\/ken-lim\/","author_email":"ken.lim@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Kenneth","author_lastname":"Lim","user_login":"ken.lim","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-13Qi","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/253102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=253102"}],"version-history":[{"count":2,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/253102\/revisions"}],"predecessor-version":[{"id":253105,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/253102\/revisions\/253105"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/235288"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=253102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}