{"id":253466,"date":"2023-08-08T19:16:45","date_gmt":"2023-08-08T19:16:45","guid":{"rendered":"https:\/\/onedesk.com\/obiljezja-indeks\/sla-menadzment\/"},"modified":"2023-08-08T19:22:03","modified_gmt":"2023-08-08T19:22:03","slug":"sla-menadzment","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/sla-menadzment\/","title":{"rendered":"SLA menad\u017ement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"253466\" class=\"elementor elementor-253466 elementor-82928\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a4cf125 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a4cf125\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fc6126e\" data-id=\"7fc6126e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc45bb4 elementor-widget elementor-widget-heading\" data-id=\"5bc45bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SLA menad\u017ement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5838f643 elementor-widget elementor-widget-text-editor\" data-id=\"5838f643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimizirajte svoju korisni\u010dku uslugu i podr\u0161ku uz OneDesk SLA management.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83a5d59 elementor-align-center elementor-widget elementor-widget-global elementor-global-233731 elementor-global-131872 elementor-widget-button\" data-id=\"83a5d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68222c5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68222c5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46de567f\" data-id=\"46de567f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5efbfa15 elementor-widget elementor-widget-image\" data-id=\"5efbfa15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"129\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png\" class=\"attachment-medium_large size-medium_large wp-image-204624\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-300x50.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1024x172.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1140x192.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-255x43.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-476x80.png 476w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-238x40.png 238w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-480x81.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-500x84.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-750x126.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-360x60.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support.png 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10ce3053 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10ce3053\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60baab78\" data-id=\"60baab78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31ce6ae4 elementor-widget elementor-widget-text-editor\" data-id=\"31ce6ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pravila ugovora o razini usluge (SLA) poma\u017eu vam pobolj\u0161ati korisni\u010dku uslugu. Uspostavljeni SLA-ovi omogu\u0107uju vam mjerenje i pobolj\u0161anje odziva tima korisni\u010dke podr\u0161ke i pove\u0107anje zadovoljstva korisnika. Oni su \u010desto kriti\u010dna komponenta u\u010dinkovite korisni\u010dke podr\u0161ke.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-306acfe5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"306acfe5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f75dcda\" data-id=\"f75dcda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00dd678 elementor-widget elementor-widget-heading\" data-id=\"00dd678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk-ovo prilagodljivo SLA upravljanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f87f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0f87f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kori\u0161tenje OneDesk SLA-ova omogu\u0107uje vam sljede\u0107e:<\/p>\n<ul>\n<li aria-level=\"1\">Isporu\u010dite vrhunske ciljeve usluge<\/li>\n<li aria-level=\"1\">Osigurajte pravovremene odgovore na zahtjeve kupaca<\/li>\n<li aria-level=\"1\">Procijenite svoju razinu podr\u0161ke<\/li>\n<li aria-level=\"1\">Definirajte pravila koja pokrivaju vrijeme odgovora i rje\u0161enja za tikete<\/li>\n<li aria-level=\"1\">Automatski pove\u017eite dolazne karte s politikom<\/li>\n<li aria-level=\"1\">Obavijestite dodijeljene agente o nadolaze\u0107im kr\u0161enjima ulaznica<\/li>\n<\/ul>\n<p>Mo\u017eete definirati pravilo, dodijeliti ulaznice tom pravilu i obavijestiti \u010dlanove svog tima prije nego \u0161to prekr\u0161e pravilo.<\/p>\n<p><b>Prvi odgovor:<\/b> ovo je vrijeme izme\u0111u primitka karte i prvog odgovora poslanog podnositelju zahtjeva.<\/p>\n<p><strong>Sljede\u0107i odgovor:<\/strong> ovo je vrijeme izme\u0111u prvog i drugog odgovora.<\/p>\n<p><strong>Periodi\u010dni odgovor:<\/strong> ovo je vrijeme izme\u0111u sljede\u0107ih odgovora.<\/p>\n<p><strong>\u010cekanje podnositelja zahtjeva:<\/strong> Ovo je ukupno vrijeme koje podnositelj zahtjeva (kupac) \u010deka na odgovor agenta. Ovo se pove\u0107ava dok kupac \u010deka odgovor. Imajte na umu da ovo vrijeme ne uklju\u010duje vrijeme koje \u010dekate na klijenta.<\/p>\n<p><strong>Agentski posao:<\/strong> Agentski posao. Ovo je broj radnih sati stvarnog rada utro\u0161enog na kartu.<\/p>\n<p><strong>Rje\u0161enje:<\/strong> Ovo je vrijeme dok se ulaznica ne pomakne u stanje &#8220;gotovo&#8221;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63bcd45e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63bcd45e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2cb55a3c\" data-id=\"2cb55a3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49a4bcc6 elementor-widget elementor-widget-heading\" data-id=\"49a4bcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Postavite o\u010dekivanja usluge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f75323 elementor-widget elementor-widget-text-editor\" data-id=\"30f75323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA vam omogu\u0107uju da definirate razinu usluge koju pru\u017eate svojim klijentima, uklju\u010duju\u0107i vrijeme odgovora agenta, vrijeme rje\u0161avanja i cijenu usluga.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f7271 elementor-widget elementor-widget-heading\" data-id=\"f2f7271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stvorite ciljeve usluge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6589caf elementor-widget elementor-widget-text-editor\" data-id=\"6589caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Osigurajte da va\u0161i agenti za podr\u0161ku ispune o\u010dekivanja klijentove razine usluge kako biste odr\u017eali zadovoljstvo korisnika.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215789e elementor-widget elementor-widget-heading\" data-id=\"215789e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Definirajte vremenska ograni\u010denja<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7cf39b elementor-widget elementor-widget-text-editor\" data-id=\"d7cf39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uvjerite svoje klijente da mogu o\u010dekivati \u200b\u200buslugu u roku. To dovodi do dosljednosti odgovora agenata i ve\u0107eg zadovoljstva kupaca.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f3c1807\" data-id=\"3f3c1807\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ff5ad0 elementor-widget elementor-widget-image\" data-id=\"4ff5ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186396\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33bdfd23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33bdfd23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79ab6b5\" data-id=\"79ab6b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-350e6b9 elementor-widget elementor-widget-image\" data-id=\"350e6b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-193433\" alt=\"podr\u0161ka za ugovor o razini usluge\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ed6e1be\" data-id=\"1ed6e1be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75af220 elementor-widget elementor-widget-heading\" data-id=\"75af220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steknite konkurentsku prednost<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a56fae elementor-widget elementor-widget-text-editor\" data-id=\"50a56fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kori\u0161tenje SLA kao pru\u017eatelja usluga omogu\u0107uje vam da se istaknete me\u0111u svojim konkurentima. Nisu svi pru\u017eatelji usluga voljni ponuditi ugovore o razini usluge, a imaju\u0107i SLA ugovore, uvjeravate svoje klijente da ste posve\u0107eni pru\u017eanju izvrsne korisni\u010dke podr\u0161ke na vrijeme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00dc2af elementor-widget elementor-widget-heading\" data-id=\"00dc2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Procijenite svoju razinu podr\u0161ke<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe0a6e elementor-widget elementor-widget-text-editor\" data-id=\"1fe0a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vam omogu\u0107uje procjenu va\u0161e razine podr\u0161ke kori\u0161tenjem prikaza koji pokazuju kr\u0161enja SLA-a, tikete sa ili bez SLA-a, uslugu i radno optere\u0107enje pojedinog agenta za podr\u0161ku i vi\u0161e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ff8d3 elementor-widget elementor-widget-heading\" data-id=\"29ff8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ostvarite dodatni izvor prihoda<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d0b72 elementor-widget elementor-widget-text-editor\" data-id=\"01d0b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne samo da mo\u017eete pru\u017eiti bolju uslugu postavljanjem SLA-a, ve\u0107 mo\u017eete i skuplje prodati te usluge. Mo\u017eete definirati razli\u010dite razine podr\u0161ke koje mogu biti novi izvor prihoda za vas. Dopustite svojim klijentima da plate vi\u0161e kako biste dobili br\u017eu korisni\u010dku podr\u0161ku.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d3eb660 e-flex e-con-boxed e-con e-parent\" data-id=\"d3eb660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abb7892 elementor-widget elementor-widget-heading\" data-id=\"abb7892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">Isprobajte OneDesk besplatno<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23db87 elementor-widget elementor-widget-text-editor\" data-id=\"c23db87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Isprobajte besplatno 14 dana. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f890894 elementor-align-center elementor-widget elementor-widget-global elementor-global-233731 elementor-global-131872 elementor-widget-button\" data-id=\"f890894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4ff8b7 e-flex e-con-boxed e-con e-parent\" data-id=\"e4ff8b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d643 elementor-widget elementor-widget-heading\" data-id=\"bb2d643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vi\u0161e s bloga OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f807e59 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"f807e59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__grid-empty\">\n\t\t\t<p>\u017dao nam je, nismo mogli prona\u0107i nijedan post. Poku\u0161ajte s drugim pretra\u017eivanjem.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SLA menad\u017ement Optimizirajte svoju korisni\u010dku uslugu i podr\u0161ku uz OneDesk SLA management. Sign up free! Pravila ugovora o razini usluge (SLA) poma\u017eu vam pobolj\u0161ati korisni\u010dku uslugu. Uspostavljeni SLA-ovi omogu\u0107uju vam mjerenje i pobolj\u0161anje odziva tima korisni\u010dke podr\u0161ke i pove\u0107anje zadovoljstva korisnika. Oni su \u010desto kriti\u010dna komponenta u\u010dinkovite korisni\u010dke podr\u0161ke. OneDesk-ovo prilagodljivo SLA upravljanje Kori\u0161tenje OneDesk [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":235288,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-253466","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SLA upravljanje | Aplikacija OneDesk HelpDesk &amp; Project Management<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima. Pravila OneDesk ugovora o razini usluge (SLA) poma\u017eu vam pobolj\u0161ati korisni\u010dku uslugu.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/sla-menadzment\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA upravljanje | Aplikacija OneDesk HelpDesk &amp; Project Management\" \/>\n<meta property=\"og:description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima. 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