{"id":253938,"date":"2023-08-08T19:23:22","date_gmt":"2023-08-08T19:23:22","guid":{"rendered":"https:\/\/onedesk.com\/obiljezja-indeks\/helpdesk-ticketing-sustav\/"},"modified":"2024-06-20T20:56:27","modified_gmt":"2024-06-20T20:56:27","slug":"helpdesk-ticketing-sustav","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/helpdesk-ticketing-sustav\/","title":{"rendered":"Sustav za prodaju karata za pomo\u0107"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"253938\" class=\"elementor elementor-253938 elementor-57140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a386c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8a386c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62ce2e elementor-widget elementor-widget-heading\" data-id=\"e62ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpdesk Ticking System<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d71fb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d71fb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49791290\" data-id=\"49791290\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645a77ea elementor-widget elementor-widget-text-editor\" data-id=\"645a77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sna\u017ena slu\u017eba za pomo\u0107 i okvir za upravljanje projektima napravljen da radi onako kako vi radite.<br \/>Snimite, automatizirajte i razrije\u0161ite s OneDeskovim rje\u0161enjem za prodaju ulaznica za pomo\u0107.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a32cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a32cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9bdf5\" data-id=\"5c9bdf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4b5e8 elementor-align-center elementor-widget elementor-widget-global elementor-global-233731 elementor-global-131872 elementor-widget-button\" data-id=\"ee4b5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565a362e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"565a362e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-114b4284\" data-id=\"114b4284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b95f elementor-widget elementor-widget-image\" data-id=\"5e8b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"347\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" class=\"attachment-large size-large wp-image-184234\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-768x266.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-865x300.png 865w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-480x167.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-500x174.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-750x260.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-360x125.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4f6c071 e-flex e-con-boxed e-con e-parent\" data-id=\"4f6c071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2397b56 e-con-full e-flex e-con e-child\" data-id=\"2397b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e9e47 elementor-widget elementor-widget-heading\" data-id=\"55e9e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uspostavite red u svojoj korisni\u010dkoj podr\u0161ci  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0e8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3a0e8b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b614b4 e-con-full e-flex e-con e-child\" data-id=\"4b614b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5222123 elementor-widget elementor-widget-heading\" data-id=\"5222123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jedinstvene vrste ulaznica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a20cff elementor-widget elementor-widget-text-editor\" data-id=\"4a20cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Primate mnogo zahtjeva kupaca, pa za\u0161to ih sve sortirati u jednu kategoriju i natjerati svoje agente da rje\u0161avaju karte za koje nisu prikladni? OneDesk vam omogu\u0107uje prilagodbu vrsta tiketa kako biste omogu\u0107ili bolju organizaciju zahtjeva i olak\u0161ali dodjelu pravog agenta tiketu koji je najprikladniji za rukovanje.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab046a e-con-full e-flex e-con e-child\" data-id=\"cab046a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21da723 elementor-widget elementor-widget-image\" data-id=\"21da723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Ticket.svg\" class=\"attachment-medium size-medium wp-image-204383\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf2a27 e-flex e-con-boxed e-con e-parent\" data-id=\"abf2a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585edd3 e-con-full e-flex e-con e-child\" data-id=\"585edd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de97156 elementor-widget elementor-widget-image\" data-id=\"de97156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Status-1.svg\" class=\"attachment-medium size-medium wp-image-184129\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbe0f77 e-con-full e-flex e-con e-child\" data-id=\"fbe0f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f150054 elementor-widget elementor-widget-heading\" data-id=\"f150054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jedinstveni statusi ulaznica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370d967 elementor-widget elementor-widget-text-editor\" data-id=\"370d967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Va\u0161e ulaznice mogu biti razli\u010dite i jedinstvene, kao i njihovi statusi. OneDesk vam omogu\u0107uje da prilagodite statuse tiketa za svaku vrstu tiketa. To vam poma\u017ee da pratite napredak postignut na svakoj vrsti ulaznice na detaljnijoj razini.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54889da e-flex e-con-boxed e-con e-parent\" data-id=\"54889da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bad442 e-con-full e-flex e-con e-child\" data-id=\"2bad442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f236e0 elementor-widget elementor-widget-heading\" data-id=\"7f236e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jedinstvene e-poruke za stvaranje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8841d5b elementor-widget elementor-widget-text-editor\" data-id=\"8841d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKoristite jedinstvene e-poruke za izradu za svaku vrstu ulaznice. Mo\u017eete automatski proslijediti na zasebnu e-poruku za stvaranje kako biste stvorili odre\u0111enu vrstu ulaznice na svom OneDesku. To vam omogu\u0107uje da automatski organizirate dolazne karte, \u0161tede\u0107i vrijeme va\u0161im agentima.\n\nAlternativno, mo\u017eete kreirati tikete iz vi\u0161e ulaznih sandu\u010di\u0107a i usmjeriti pravog agenta, vrstu ili spremnik na temelju dolaznog reda \u010dekanja.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd5adf e-con-full e-flex e-con e-child\" data-id=\"0cd5adf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae49f65 elementor-widget elementor-widget-image\" data-id=\"ae49f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/E-mail.svg\" class=\"attachment-medium size-medium wp-image-184127\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-950735d e-flex e-con-boxed e-con e-parent\" data-id=\"950735d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-776fee5 e-con-full e-flex e-con e-child\" data-id=\"776fee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a1f1 elementor-widget elementor-widget-image\" data-id=\"6a5a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Workflow.svg\" class=\"attachment-medium size-medium wp-image-204596\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5683549 e-con-full e-flex e-con e-child\" data-id=\"5683549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39459e0 elementor-widget elementor-widget-heading\" data-id=\"39459e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jedinstveni tijek rada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae9f24 elementor-widget elementor-widget-text-editor\" data-id=\"4ae9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vam omogu\u0107uje stvaranje jedinstvenih pravila automatizacije posebno za svaku vrstu ulaznice. To vam omogu\u0107uje automatizaciju radnji kao \u0161to su:<\/p>\n<ul>\n<li>Dodjeljivanje vrste karte agentu ili timu<\/li>\n<li>Usmjeravanje odre\u0111enih ulaznica na odre\u0111ene projekte<\/li>\n<li>Slanje automatskih odgovora na \u010desto postavljana pitanja<\/li>\n<li>I vi\u0161e!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3104e3 e-flex e-con-boxed e-con e-parent\" data-id=\"d3104e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f101c8 e-con-full e-flex e-con e-child\" data-id=\"5f101c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482c33 elementor-widget elementor-widget-heading\" data-id=\"1482c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pru\u017eite bolju korisni\u010dku uslugu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc803 e-flex e-con-boxed e-con e-parent\" data-id=\"fbbc803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9b8be5 e-con-full e-flex e-con e-child\" data-id=\"b9b8be5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488f481 elementor-widget elementor-widget-heading\" data-id=\"488f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Razgovor u\u017eivo <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dddf0 elementor-widget elementor-widget-text-editor\" data-id=\"77dddf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDeskov sustav za prodaju ulaznica za slu\u017ebu za podr\u0161ku uklju\u010duje <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/live-chat-korisnicka-podrska\/\">prilagodljiv chat u\u017eivo koji se mo\u017ee brendirati<\/a> uz svaki plan. Ovaj live chat vam omogu\u0107uje da razgovarate sa svojim klijentima u stvarnom vremenu. Razgovor u\u017eivo omogu\u0107uje va\u0161im agentima da bolje uslu\u017euju va\u0161e klijente i da mogu odmah kreirati karte iz razgovora koji vode s klijentom.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdf5ec e-con-full e-flex e-con e-child\" data-id=\"5bdf5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929ccf7 elementor-widget elementor-widget-image\" data-id=\"929ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-230980\" alt=\"korisni\u010dki prilago\u0111eni softver za chat u\u017eivo\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b15bd e-flex e-con-boxed e-con e-parent\" data-id=\"28b15bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-204d130 e-con-full e-flex e-con e-child\" data-id=\"204d130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cda050 elementor-widget elementor-widget-image\" data-id=\"8cda050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-medium_large size-medium_large wp-image-256062\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56a36d e-con-full e-flex e-con e-child\" data-id=\"c56a36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee9624 elementor-widget elementor-widget-heading\" data-id=\"6ee9624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Web-obrasci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"219d7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prilagodljivi web obrasci mogu se izraditi za svaku jedinstvenu vrstu ulaznice. Ovi samoposlu\u017eni obrasci za izradu ulaznica omogu\u0107uju va\u0161im klijentima da ispune pojedinosti koje tra\u017eite i po\u0161alju zahtjeve odgovaraju\u0107em agentu. Ovo osloba\u0111a vrijeme za va\u0161e agente koji odmah dobivaju sve informacije koje su im potrebne da po\u010dnu raditi na tiketu. Automatizacija mo\u017ee organizirati ove dolazne karte u odgovaraju\u0107i projekt ili kutije tako da ih va\u0161i agenti ne moraju organizirati ru\u010dno.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d31c0a e-flex e-con-boxed e-con e-parent\" data-id=\"0d31c0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a86c18 e-con-full e-flex e-con e-child\" data-id=\"8a86c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1330ea elementor-widget elementor-widget-heading\" data-id=\"d1330ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portal za korisnike<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f85d3 elementor-widget elementor-widget-text-editor\" data-id=\"c3f85d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Namjenski portal za korisnike omogu\u0107uje va\u0161im klijentima da prate status svojih zahtjeva. Ugra\u0111eni alati omogu\u0107uju korisniku da tra\u017ei ili filtrira tikete, vidi status tiketa, prati tiket i, naravno, podnese nove zahtjeve. Davanje vi\u0161e slobode i kontrole va\u0161im klijentima stvara bolju korisni\u010dku uslugu i smanjuje zahtjeve koje va\u0161a slu\u017eba za podr\u0161ku prima u vezi s a\u017euriranjem statusa tiketa, \u010desto postavljanim pitanjima i uputama.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ca290d e-con-full e-flex e-con e-child\" data-id=\"7ca290d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae42622 elementor-widget elementor-widget-image\" data-id=\"ae42622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262865\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b87c26 e-flex e-con-boxed e-con e-parent\" data-id=\"7b87c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d05f78 e-con-full e-flex e-con e-child\" data-id=\"3d05f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ca09a elementor-widget elementor-widget-image\" data-id=\"94ca09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp\" class=\"attachment-medium_large size-medium_large wp-image-238726\" alt=\"baza znanja o samoposlu\u017eivanju kupaca\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25ba0d1 e-con-full e-flex e-con e-child\" data-id=\"25ba0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b966a61 elementor-widget elementor-widget-heading\" data-id=\"b966a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Baza znanja <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2be5 elementor-widget elementor-widget-text-editor\" data-id=\"b0b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOneDesk vam omogu\u0107uje stvaranje namjenske baze znanja ili vi\u0161e baza znanja. Omogu\u0107ite bazu znanja za pru\u017eanje odgovora na naj\u010de\u0161\u0107e postavljana pitanja va\u0161ih kupaca ili detaljnih vodi\u010da s uputama. Ova <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">samoposlu\u017ena aplikacija<\/a> omogu\u0107uje va\u0161im klijentima pretra\u017eivanje kategorizirane zbirke \u010dlanaka i jednostavno pronala\u017eenje informacija koje su im potrebne bez potrebe da kontaktiraju va\u0161 tim za podr\u0161ku. Ovo smanjuje vrijeme koje va\u0161 tim provodi odgovaraju\u0107i na pitanja i zahtjeve s uputama.\n\nSlu\u017eiti vi\u0161e industrija ili tvrtki? Jednostavno stvorite pojedina\u010dne baze znanja za svakoga tako da nitko ne vidi informacije koje mu nisu relevantne. Dodatno, stvorite bazu znanja za interne timske procese.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e5709 e-flex e-con-boxed e-con e-parent\" data-id=\"a4e5709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-254daae e-con-full e-flex e-con e-child\" data-id=\"254daae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d7b2c elementor-widget elementor-widget-heading\" data-id=\"e1d7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimizirani i automatizirani radni procesi izdavanja ulaznica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faf2dc e-flex e-con-boxed e-con e-parent\" data-id=\"2faf2dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89516d4 e-con-full e-flex e-con e-child\" data-id=\"89516d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129cfa elementor-widget elementor-widget-heading\" data-id=\"7129cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatski bilje\u017eite zahtjeve kupaca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949ca8 elementor-widget elementor-widget-text-editor\" data-id=\"b949ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vam omogu\u0107uje upravljanje svim dolaznim tiketima kupaca putem na\u0161eg me\u0111usobno povezanog vi\u0161ekanalnog toka tiketa. Ulaznice se automatski usmjeravaju na va\u0161 OneDesk iz e-po\u0161te i prilagodljivih web obrazaca. To vam omogu\u0107uje da uhvatite zahtjeve i osigurate da nijedna komunikacija nije propu\u0161tena. OneDesk automatizira:<\/p>\n<p><b>Hvatanje zahtjeva<\/b> iz vlastite e-po\u0161te podr\u0161ke.<\/p>\n<p><strong>Stvaranje ulaznica iz integracija<\/strong> koje mogu pokrenuti automatizaciju u OneDesku.<\/p>\n<p><strong>Integracijski (API)<\/strong> okida\u010di mogu stvoriti radnju koja stvara kartu u OneDesku.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96549cb e-con-full e-flex e-con e-child\" data-id=\"96549cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6896de8 elementor-widget elementor-widget-image\" data-id=\"6896de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg\" class=\"attachment-large size-large wp-image-230912\" alt=\"Kratki vodi\u010d: Postavljanje OneDeska za unutarnje krajnje korisnike i vanjske kupce\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d21f5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d21f5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db1b37f e-con-full e-flex e-con e-child\" data-id=\"db1b37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a44a395 elementor-widget elementor-widget-image\" data-id=\"a44a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-229782\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb4dd8 e-con-full e-flex e-con e-child\" data-id=\"bbb4dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7949a elementor-widget elementor-widget-heading\" data-id=\"cf7949a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pove\u0107ajte produktivnost uz automatizaciju rada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed5963 elementor-widget elementor-widget-text-editor\" data-id=\"6ed5963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vam omogu\u0107uje optimiziranje va\u0161eg tijeka rada automatiziranjem slanja odgovora i e-po\u0161te, stvaranjem i dodjeljivanjem ulaznica i vi\u0161e. Uz sna\u017enu automatizaciju tijeka rada, va\u0161a slu\u017eba za pomo\u0107 mo\u017ee glatko raditi, a va\u0161i agenti tro\u0161e manje vremena obavljaju\u0107i zadatke koji se ponavljaju. S alatima za automatizaciju OneDeska mo\u017eete:<\/p>\n<p><b>Smanjite ru\u010dne zadatke i zadatke koji se ponavljaju<\/b> kao \u0161to je zatvaranje neaktivnih ulaznica.<\/p>\n<p><b>Automatski dodijelite ulaznice<\/b> pojedina\u010dnim agentima, timu ili kru\u017eno kako biste osigurali ravnomjernu raspodjelu posla.<\/p>\n<p><b>Automatsko usmjeravanje<\/b> za slanje ulaznica u odre\u0111ene projekte, dodjeljivanje timova i odr\u017eavanje bolje organizacije slu\u017ebe za pomo\u0107.<\/p>\n<p><b>Automatsko a\u017euriranje<\/b> statusa tiketa radi boljeg pra\u0107enja napretka na tiketima.<\/p>\n<p><b>Spremni odgovori i predlo\u0161ci e-po\u0161te<\/b> za automatizaciju odgovora na \u010desto postavljana pitanja i zahtjeve.<\/p>\n<p><b>Prilagodljive skupne radnje<\/b> koje se nazivaju i makronaredbe, mogu se spremiti i koristiti za poduzimanje radnji na vi\u0161e ulaznica odjednom.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c26c5 e-flex e-con-boxed e-con e-parent\" data-id=\"f6c26c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70f5d7a e-con-full e-flex e-con e-child\" data-id=\"70f5d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463cd58 elementor-widget elementor-widget-heading\" data-id=\"463cd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatski bilje\u017eite zahtjeve kupaca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8fa9f elementor-widget elementor-widget-text-editor\" data-id=\"cc8fa9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Va\u0161a plo\u010da s detaljima o ulaznicama prepuna je zna\u010dajki i omogu\u0107uje vam da njima upravljate s jednog prozora:<\/p>\n<p><b>Podzadaci:<\/b> omogu\u0107uju vam detaljnije pra\u0107enje i definiranje posla<\/p>\n<p><b>Statusi:<\/b> informirajte vas o trenutnom stanju karte<\/p>\n<p><b>Traka napretka:<\/b> omogu\u0107uje pra\u0107enje dovr\u0161enog napretka<\/p>\n<p><b>Tajmeri:<\/b> omogu\u0107ite svojim agentima da bilje\u017ee posao dok ga dovr\u0161avaju<\/p>\n<p><b>Vremenske tablice:<\/b> neka va\u0161i agenti prate dovr\u0161eni posao i unose detaljne informacije o obavljenom poslu<\/p>\n<p><b>Interni razgovori:<\/b> odr\u017eavajte kontakt s vama i va\u0161im timom u vezi s radom na tiketu<\/p>\n<p><b>Razgovori okrenuti klijentima:<\/b> omogu\u0107uju vam da izravno odgovorite svojim klijentima i pratite povijest razgovora<\/p>\n<p>I vi\u0161e!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b328d67 e-con-full e-flex e-con e-child\" data-id=\"b328d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4a1b4 elementor-widget elementor-widget-image\" data-id=\"da4a1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"674\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png\" class=\"attachment-large size-large wp-image-190443\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-768x518.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-445x300.png 445w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-500x337.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-750x506.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-360x243.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f49c1 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f49c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a7d4c5 e-con-full e-flex e-con e-child\" data-id=\"8a7d4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc356ba elementor-widget elementor-widget-image\" data-id=\"bc356ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-768x513.jpg\" class=\"attachment-medium_large size-medium_large wp-image-229497\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-768x513.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-1024x684.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-1536x1025.jpg 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce4f9ff e-con-full e-flex e-con e-child\" data-id=\"ce4f9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959907c elementor-widget elementor-widget-heading\" data-id=\"959907c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pru\u017eite vrhunsku korisni\u010dku podr\u0161ku s ugovorima o razini usluge (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee980e elementor-widget elementor-widget-text-editor\" data-id=\"2ee980e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUgovori o razini usluge poma\u017eu da va\u0161i agenti i klijenti ostanu u toku. SLA definiraju vremena odgovora ili rje\u0161avanja za dolazne tikete. U OneDesku se SLA-ovi mogu konfigurirati prema va\u0161im poslovnim zahtjevima. Osigurajte da va\u0161i agenti po\u0161tuju svoje rokove pomo\u0107u integriranih SLA alata koji uklju\u010duju:\n<ul>\n \t<li>SLA upravljanje<\/li>\n \t<li>Obavijesti o kr\u0161enju SLA<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk Ticking System Sna\u017ena slu\u017eba za pomo\u0107 i okvir za upravljanje projektima napravljen da radi onako kako vi radite.Snimite, automatizirajte i razrije\u0161ite s OneDeskovim rje\u0161enjem za prodaju ulaznica za pomo\u0107. Sign up free! Uspostavite red u svojoj korisni\u010dkoj podr\u0161ci Jedinstvene vrste ulaznica Primate mnogo zahtjeva kupaca, pa za\u0161to ih sve sortirati u jednu kategoriju i [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":235288,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-253938","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk Ticketing System | Zna\u010dajke | Softverska aplikacija OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za podr\u0161ku i upravljanje projektima. 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