{"id":257042,"date":"2023-09-27T15:57:00","date_gmt":"2023-09-27T15:57:00","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-softver\/hipaa-compliant-helpdesk\/"},"modified":"2023-12-18T18:43:47","modified_gmt":"2023-12-18T18:43:47","slug":"hipaa-compliant-helpdesk","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/helpdesk-softver\/hipaa-compliant-helpdesk\/","title":{"rendered":"HIPAA-Compliant Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"257042\" class=\"elementor elementor-257042 elementor-168947\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84a5a5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84a5a5e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cad0f15\" data-id=\"cad0f15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da17337 elementor-widget elementor-widget-heading\" data-id=\"da17337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Rje\u0161enje za pomo\u0107 u skladu s HIPAA-om<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e357003 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e357003\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92b183f\" data-id=\"92b183f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f754d8e elementor-widget elementor-widget-text-editor\" data-id=\"f754d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Visoka razina sigurnosti i privatnosti va\u017ena je za bilo koji poslovni alat za pomo\u0107. Organizacije koje se bave <a href=\"https:\/\/www.hhs.gov\/answers\/hipaa\/what-is-phi\/index.html\">za\u0161ti\u0107enim zdravstvenim informacijama (PHI)<\/a> moraju usvojiti odre\u0111ene standarde koje ispunjava HIPAA-sukladno rje\u0161enje slu\u017ebe za pomo\u0107. OneDesk se mo\u017ee koristiti u okru\u017eenju uskla\u0111enom s HIPAA-om i pru\u017ea potpunu slu\u017ebu za pomo\u0107 i rje\u0161enje za upravljanje projektima u jednoj robusnoj aplikaciji.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-07e777a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"07e777a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86309ec\" data-id=\"86309ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42d7ba3 elementor-widget elementor-widget-heading\" data-id=\"42d7ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0160to je HIPAA?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ab565 elementor-widget elementor-widget-text-editor\" data-id=\"b4ab565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zakon o prenosivosti i odgovornosti zdravstvenog osiguranja (HIPAA) zakon je koji je donio Kongres Sjedinjenih Dr\u017eava koji propisuje pravila i standarde za pru\u017eatelje zdravstvenih usluga i organizacije povezane sa zdravstvenom skrbi. Ovi standardi nala\u017eu za\u0161titu i rukovanje za\u0161ti\u0107enim zdravstvenim informacijama (PHI) i drugim procesima. Za vi\u0161e informacija pogledajte <a href=\"https:\/\/www.hhs.gov\/hipaa\/index.html\">HIPAA smjernice<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05aee1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05aee1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54a36b8\" data-id=\"54a36b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32ab6b1 elementor-widget elementor-widget-heading\" data-id=\"32ab6b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prednosti softvera slu\u017ebe za pomo\u0107<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a292f1 elementor-widget elementor-widget-text-editor\" data-id=\"4a292f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Softver slu\u017ebe za pomo\u0107 mo\u017ee pomo\u0107i organizaciji koja je uskla\u0111ena sa HIPAA-om pobolj\u0161avaju\u0107i va\u0161 tijek rada i pojednostavljuju\u0107i proces podr\u0161ke. Kao prvo, OneDeskovo rje\u0161enje slu\u017ebe za pomo\u0107 koje je uskla\u0111eno s HIPAA-om centralizira upite korisnika. Ulaznice stvorene iz e-po\u0161te (\u010dak i iz vi\u0161e inboxa) ili kreirane iz obrazaca zahtjeva za podr\u0161ku, sve se mogu rije\u0161iti iz aplikacije. OneDesk vam tako\u0111er omogu\u0107uje dodjeljivanje i sortiranje zahtjeva agentima, na taj na\u010din karte ne\u0107e biti propu\u0161tene ili zaboravljene. Tako\u0111er mo\u017eete primijeniti fleksibilnu automatizaciju kako biste smanjili ponavljaju\u0107i rad i pobolj\u0161ali tijek rada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-875e50f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"875e50f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b0bcb30\" data-id=\"b0bcb30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4147210 elementor-widget elementor-widget-heading\" data-id=\"4147210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sigurno rje\u0161enje slu\u017ebe za pomo\u0107 sukladno HIPAA-i<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c42f5c9 elementor-widget elementor-widget-text-editor\" data-id=\"c42f5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk nudi visoku razinu sigurnosti:<\/p>\n<ul>\n<li>Hosting na Amazon Web Services (AWS), platformi temeljenoj na oblaku koja pru\u017ea <a href=\"http:\/\/aws.amazon.com\/compliance\/\">visoku razinu sigurnosti i uskla\u0111enost sa HIPAA<\/a> .<\/li>\n<li>Podaci \u0161ifrirani preko SSL-a.<\/li>\n<li>Tako\u0111er nudimo opcije <a href=\"https:\/\/onedesk.com\/features-index\/on-premise-helpdesk-on-premise-project-management\/\">lokalnog<\/a> i privatnog oblaka.<\/li>\n<li>\u010ceste sigurnosne kopije podataka.<\/li>\n<li>Kontrole revizije aktivnosti.<\/li>\n<li>Autentifikacija korisnika i kontrole pristupa na razini korisnika.<\/li>\n<li>Dva faktora autentifikacije.<\/li>\n<li>Dodatne konfiguracije i napredne sigurnosne zna\u010dajke za izbjegavanje slu\u010dajnog izlaganja PHI.<\/li>\n<\/ul>\n<p>Za organizacije koje \u017eele zadovoljiti HIPAA uskla\u0111enost nudimo na\u0161e ugovore o poslovnom suradni\u0161tvu (BAA) <a href=\"mailto:support@onedesk.com\">.<\/a> Tako\u0111er vam pru\u017eamo informacije za konfiguriranje va\u0161eg ra\u010duna u skladu sa HIPAA. Ove dodatne napredne sigurnosne zna\u010dajke treba konfigurirati kako bi se na najbolji na\u010din izbjegle povrede PHI. Za vi\u0161e informacija o procesu pogledajte: <a href=\"https:\/\/onedesk.com\/onedesk-for-hipaa-process\/\">HIPAA uskla\u0111enost s OneDeskom<\/a> .<\/p>\n<p>Ra\u010duni omogu\u0107eni za HIPAA uklju\u010duju: potpisani BAA i sve poslovne zna\u010dajke za 29 USD po korisniku mjese\u010dno, napla\u0107uju se na godi\u0161njoj osnovi. <a href=\"https:\/\/onedesk.com\/request-quote-hipaa\/\">Zatra\u017eite ponudu ovdje<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4ef06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb4ef06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0ab7fb\" data-id=\"f0ab7fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4f4606 elementor-widget elementor-widget-heading\" data-id=\"c4f4606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zna\u010dajke slu\u017ebe za pomo\u0107 uskla\u0111ene s HIPAA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12da34 elementor-widget elementor-widget-text-editor\" data-id=\"b12da34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HIPAA-kompatibilan softver slu\u017ebe za pomo\u0107 mo\u017ee pomo\u0107i va\u0161em timu pru\u017eanjem alata koji rade s vama i va\u0161im klijentima. U nastavku su navedeni neki od ovih korisnih alata.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c1322 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"73c1322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pogledajte cijeli popis zna\u010dajki<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a63638 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a63638\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9cad207\" data-id=\"9cad207\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d2e3b7 elementor-widget elementor-widget-heading\" data-id=\"2d2e3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Podr\u017eite klijente s vi\u0161e kanala<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678211b elementor-widget elementor-widget-text-editor\" data-id=\"678211b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Va\u017eno je iza\u0107i u susret klijentima pod njihovim uvjetima. Neki klijenti radije kontaktiraju putem chata u\u017eivo, a drugi putem e-po\u0161te. OneDesk HIPAA-kompatibilna slu\u017eba za pomo\u0107 nudi alate za podr\u0161ku i klijentima i agentima. Ulaznice se mogu poslati putem e-po\u0161te automatski. Dodatno, koristite OneDesk <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/web-widget\/\">widget<\/a> koji uklju\u010duje: web obrasce, korisni\u010dki portal, live chat i bazu znanja. Bez obzira na to kako klijent dopire, mo\u017eete odgovoriti i rije\u0161iti upite iz svoje glavne aplikacije OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f7e283\" data-id=\"1f7e283\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c337d4b elementor-widget elementor-widget-image\" data-id=\"c337d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"462\" height=\"702\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp\" class=\"attachment-large size-large wp-image-232740\" alt=\"detalji ulaznice\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards-197x300.webp 197w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3679025 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3679025\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0d35c9f\" data-id=\"0d35c9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9c8abd elementor-widget elementor-widget-image\" data-id=\"e9c8abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-medium_large size-medium_large wp-image-231914\" alt=\"tim i suradnja klijenata\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19e3bae\" data-id=\"19e3bae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2778a05 elementor-widget elementor-widget-heading\" data-id=\"2778a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Probleme rje\u0161avajte zajedni\u010dki  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c2d15 elementor-widget elementor-widget-text-editor\" data-id=\"31c2d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ru\u010dno ili automatski dodijelite sebi ili \u010dlanovima tima dolazne karte. Ulaznice imaju <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/podesivi-statusi\/\">(konfigurabilne) statuse<\/a> tako da na prvi pogled znate kako tim napreduje. Osim toga, ulaznice nude suradnju u stvarnom vremenu. OneDesk <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/messenger-aplikacija\/\">messenger<\/a> olak\u0161ava povezivanje s \u010dlanovima tima ili kupcima. Ostanite u kontekstu tako \u0161to \u0107ete komunicirati izravno uz pojedinosti o ulaznici.<\/p>\n<p>Ove zna\u010dajke omogu\u0107uju svima da ostanu na istoj stranici i izbjegnu ponavljanje.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-177dec3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"177dec3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-481e6e7\" data-id=\"481e6e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90bd393 elementor-widget elementor-widget-heading\" data-id=\"90bd393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Osigurajte kvalitetnu uslugu uz SLA  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a61a31 elementor-widget elementor-widget-text-editor\" data-id=\"6a61a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ugovori o razini usluge (SLA) mogu vam pomo\u0107i da pobolj\u0161ate korisni\u010dku podr\u0161ku. SLA vam omogu\u0107uju pra\u0107enje i mjerenje odziva tima za podr\u0161ku. OneDesk HIPAA-sukladna slu\u017eba za pomo\u0107 nudi prilagodljive <a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">SLA-ove<\/a> . Mo\u017eete definirati pravilo, dodijeliti ulaznice za pravilo, a zatim automatski obavijestiti svoj tim prije nego \u0161to se bilo koje pravilo prekr\u0161i.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1bd7b2b\" data-id=\"1bd7b2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4261b90 elementor-widget elementor-widget-image\" data-id=\"4261b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-193433\" alt=\"podr\u0161ka za ugovor o razini usluge\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1808dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1808dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d54f4c4\" data-id=\"d54f4c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465b603 elementor-widget elementor-widget-image\" data-id=\"465b603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-230996\" alt=\"automatski odgovori slu\u017ebe za pomo\u0107\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09b5c75\" data-id=\"09b5c75\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c269541 elementor-widget elementor-widget-heading\" data-id=\"c269541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">U\u0161tedite vrijeme i trud uz automatizaciju tijeka rada<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c796790 elementor-widget elementor-widget-text-editor\" data-id=\"c796790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk pru\u017ea sna\u017ene i fleksibilne alate <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/tijek-rada-automatizacija\/\">za automatizaciju tijeka rada<\/a> . Automatizacija vam omogu\u0107uje da pojednostavite svoj tijek rada na razli\u010dite na\u010dine.  <\/p>\n<p>Automatski:<\/p>\n<ul>\n<li>Po\u0161aljite e-po\u0161tu.<\/li>\n<li>Dodijelite i usmjerite karte.<\/li>\n<li>Promjena statusa tiketa.<\/li>\n<li>Promjena svojstava.<\/li>\n<li>Kreirajte projekte.<\/li>\n<li>i mnogo vi\u0161e!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e30b79a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e30b79a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e87f3aa\" data-id=\"e87f3aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dcc19b elementor-widget elementor-widget-heading\" data-id=\"9dcc19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u010cesto postavljana pitanja o OneDesku za HIPAA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41730d uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"a41730d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-172' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-597b568\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-597b568 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a0711a6aaa04\">Je li OneDesk HIPAA uskla\u0111en?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Da, OneDesk nudi ra\u010dune omogu\u0107ene za HIPAA koji uklju\u010duju potpisani BAA. Saznajte vi\u0161e o procesu <a href=\"https:\/\/onedesk.com\/onedesk-for-hipaa-process\/\">OneDeska za HIPAA<\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-42b72b7\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-42b72b7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a0711a6aab4e\">Koje su zna\u010dajke OneDeska?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk je slu\u017eba za pomo\u0107 i rje\u0161enje za upravljanje projektima na jednoj platformi. Nudimo mnoge zna\u010dajke kao \u0161to su slanje ulaznica putem e-po\u0161te, automatizacije i planiranje resursa. Pogledajte <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/\">cijeli popis zna\u010dajki ovdje<\/a> .  <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5769aa9\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5769aa9 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a0711a6aac1d\">Koja je cijena OneDesk rje\u0161enja uskla\u0111enog sa HIPAA?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Cijene za HIPAA ra\u010dune odvojene su od na\u0161ih redovnih cijena. Zahtijeva plan razine Enterprise zajedno s HIPAA dodatkom. HIPAA ra\u010dun uklju\u010duje BAA i ima cijenu od 29 USD po korisniku mjese\u010dno i napla\u0107uje se godi\u0161nje. <a href=\"https:\/\/onedesk.com\/request-quote-hipaa\/\">Ovdje mo\u017eete zatra\u017eiti ponudu<\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13db26a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13db26a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d92cd7b\" data-id=\"d92cd7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0db6fe elementor-widget elementor-widget-heading\" data-id=\"d0db6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/hr\/bez-registracije-2\/\">Isprobaj besplatno<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f736d20 elementor-widget elementor-widget-text-editor\" data-id=\"f736d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Isprobajte sve zna\u010dajke OneDeska besplatno 14 dana. Kreditna kartica nije potrebna. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7ca47 elementor-align-center elementor-widget elementor-widget-global elementor-global-233731 elementor-global-131872 elementor-widget-button\" data-id=\"9a7ca47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e43dd82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e43dd82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af7a57a\" data-id=\"af7a57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f8ffd3 elementor-widget elementor-widget-heading\" data-id=\"8f8ffd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vi\u0161e o OneDesk rje\u0161enju slu\u017ebe za pomo\u0107 uskla\u0111enom s HIPAA:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a48b74 elementor-widget elementor-widget-text-editor\" data-id=\"5a48b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"https:\/\/onedesk.com\/how-a-healthcare-msp-uses-onedesk-to-streamline-its-workflow\/\">Kako MSP u zdravstvu koristi OneDesk za pojednostavljenje svog tijeka rada<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/hr\/industrije\/zdravstvene-organizacije\/\">OneDesk za zdravstvene organizacije<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/hr\/dozvole-za-pristup-na-razini-nove-aplikacije\/\">O dozvolama na razini aplikacije<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/email-queues\/\">O redovima \u010dekanja e-po\u0161te u OneDesku<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/videos\/webinar-getting-started\/\">Po\u010detak rada: Webinar<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Rje\u0161enje za pomo\u0107 u skladu s HIPAA-om Visoka razina sigurnosti i privatnosti va\u017ena je za bilo koji poslovni alat za pomo\u0107. Organizacije koje se bave za\u0161ti\u0107enim zdravstvenim informacijama (PHI) moraju usvojiti odre\u0111ene standarde koje ispunjava HIPAA-sukladno rje\u0161enje slu\u017ebe za pomo\u0107. OneDesk se mo\u017ee koristiti u okru\u017eenju uskla\u0111enom s HIPAA-om i pru\u017ea potpunu slu\u017ebu za pomo\u0107 [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":236005,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-257042","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rje\u0161enje za pomo\u0107 u skladu s HIPAA | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk je softver za pomo\u0107 u skladu s hipaa. 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