{"id":258746,"date":"2023-09-27T17:23:23","date_gmt":"2023-09-27T17:23:23","guid":{"rendered":"https:\/\/onedesk.com\/korisnicke-aplikacije\/baza-znanja-softver\/"},"modified":"2023-09-27T17:26:21","modified_gmt":"2023-09-27T17:26:21","slug":"baza-znanja-softver","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/korisnicke-aplikacije\/baza-znanja-softver\/","title":{"rendered":"Softver baze znanja"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"258746\" class=\"elementor elementor-258746 elementor-48713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cac25ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cac25ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14301a03\" data-id=\"14301a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62c1a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62c1a61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3faa22\" data-id=\"b3faa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16bbc12b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16bbc12b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6d3043\" data-id=\"c6d3043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f622ff1 elementor-widget elementor-widget-heading\" data-id=\"5f622ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Softver baze znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a569ac elementor-align-center elementor-widget elementor-widget-global elementor-global-233731 elementor-global-131872 elementor-widget-button\" data-id=\"0a569ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd477e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd477e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837776e\" data-id=\"3837776e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce5e759 elementor-widget elementor-widget-image\" data-id=\"ce5e759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-181754\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be45196\" data-id=\"4be45196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc2bff5 elementor-widget elementor-widget-heading\" data-id=\"7cc2bff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Softver baze znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d69f4d7 elementor-widget elementor-widget-text-editor\" data-id=\"3d69f4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Softver baze znanja OneDesk omogu\u0107uje korisnicima kori\u0161tenje aplikacije za samopomo\u0107 kako bi prona\u0161li odgovore na svoja \u010desto postavljana pitanja. Baza znanja sadr\u017ei mnoge \u010dlanke koji poma\u017eu u rje\u0161avanju bilo kakvih tehni\u010dkih problema s kojima bi se korisnik mogao susresti, a da ne moraju pitati va\u0161e agente za podr\u0161ku. Pomo\u0107u <a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">aplikacije OneDesk Knowledge Base<\/a> mo\u017eete izraditi razli\u010dite vrste ulaznica, prenijeti videozapise i slike kako biste pomogli u odgovaranju na pitanja korisnika. Korisnici mogu tra\u017eiti \u010dlanke koji su relevantni za njihov upit putem pretra\u017eivanja klju\u010dnih rije\u010di.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b75ad9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b75ad9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d709a16\" data-id=\"3d709a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c90b42 elementor-widget elementor-widget-heading\" data-id=\"64c90b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Podr\u0161ka softvera za ulaznice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8054ed elementor-widget elementor-widget-text-editor\" data-id=\"7e8054ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Softver za potporu za podr\u0161ku jo\u0161 je mo\u0107niji s integriranom bazom znanja. Kada je <a href=\"https:\/\/onedesk.com\/setting-up-your-onedesk-to-support-multiple-products-or-services\/\">zahtjev za podr\u0161ku<\/a> dovr\u0161en, ovaj zadatak mo\u017eete jednostavno pretvoriti u \u010dlanak. Jednostavno ga dodijelite nekome da ga ispolira kako bi bio spreman za objavu u ovoj korisni\u010dkoj aplikaciji. To omogu\u0107uje ve\u0107u produktivnost jer se tro\u0161i manje vremena na pisanje \u010dlanaka od nule. Integrirana baza znanja i softver za ulaznice za podr\u0161ku korisnicima omogu\u0107uje da se sami uslu\u017euju jer mogu pretra\u017eivati \u200b\u200bklju\u010dnu rije\u010d za odgovor na svoja pitanja koja bi obi\u010dno bila rezultat ulaznice za podr\u0161ku<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-393e00d7\" data-id=\"393e00d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d13c09 elementor-widget elementor-widget-image\" data-id=\"6d13c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png\" class=\"attachment-large size-large wp-image-181842\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png 618w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-290x300.png 290w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-255x264.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-480x497.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-500x518.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-360x373.png 360w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700a77ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700a77ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44c0ace3\" data-id=\"44c0ace3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1142c46 elementor-widget elementor-widget-image\" data-id=\"1142c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"604\" height=\"378\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png\" class=\"attachment-large size-large wp-image-181844\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png 604w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-300x188.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-479x300.png 479w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-255x160.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-128x80.png 128w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-64x40.png 64w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-480x300.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-500x313.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-360x225.png 360w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40baaee0\" data-id=\"40baaee0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14074011 elementor-widget elementor-widget-heading\" data-id=\"14074011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Baza znanja i alat za pra\u0107enje zadataka<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3568c8a6 elementor-widget elementor-widget-text-editor\" data-id=\"3568c8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk baza znanja integrira se s upravljanjem zadacima kako bi se pove\u0107ala koli\u010dina sadr\u017eaja u va\u0161oj bazi znanja. Ova aplikacija besprijekorno radi s upravljanjem zadacima i omogu\u0107uje vam stvaranje sadr\u017eaja i dodjeljivanje \u010dlanaka koje \u0107e va\u0161i korisnici napisati. Zna\u010dajke upravljanja zadacima omogu\u0107uju vam da rasporedite svoje \u010dlanke, kao i da kategorizirate statuse za njih tako da mo\u017eete usmjeriti ono \u0161to treba dovr\u0161iti.<\/p>\n<p>Prednosti integrirane baze znanja s upravljanjem zadacima uklju\u010duju:<\/p>\n<ul>\n<li>Pobolj\u0161ava produktivnost jer korisnici tro\u0161e manje vremena tra\u017ee\u0107i pomo\u0107 od agenata<\/li>\n<li>Omogu\u0107uje nesmetan proces uklju\u010divanja novih korisnika budu\u0107i da ovi \u010dlanci mogu uklju\u010divati \u200b\u200bmodule obuke<\/li>\n<li>Pru\u017ea a\u017euran sadr\u017eaj jer se korisnicima uvijek dodjeljuju zadaci za pisanje novih \u010dlanaka<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-770caad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"770caad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09c92c3\" data-id=\"09c92c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf4b64 elementor-widget elementor-widget-heading\" data-id=\"4cf4b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Softver baze znanja Help Deska<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4ef35 elementor-widget elementor-widget-text-editor\" data-id=\"ec4ef35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Posjedovanje integrirane baze znanja omogu\u0107uje va\u0161em timu slu\u017ebe za pomo\u0107 u\u010dinkovitiji rad. \u010clanci se objavljuju u bazi znanja kako bi se odgovorilo na \u010desto postavljana pitanja. Ova platforma ne samo da omogu\u0107uje klijentima da otkriju odgovore u svoje slobodno vrijeme, ve\u0107 tako\u0111er omogu\u0107uje agentima va\u0161e slu\u017ebe za pomo\u0107 da preusmjere klijente na unaprijed napisane \u010dlanke kako bi odgovorili na njihove upite. Tim slu\u017ebe za pomo\u0107 tada mo\u017ee procijeniti \u0161to je pitanje bez odgovora i zatim izdati kartu za izradu \u010dlanka za odgovor na to pitanje.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-613bb7d\" data-id=\"613bb7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ebb46 elementor-widget elementor-widget-image\" data-id=\"56ebb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"553\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png\" class=\"attachment-large size-large wp-image-181846\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-768x425.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-542x300.png 542w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-255x141.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-145x80.png 145w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-480x265.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-500x277.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-750x415.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-360x199.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a8273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a8273\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3335527\" data-id=\"3335527\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1adc7 elementor-widget elementor-widget-image\" data-id=\"fb1adc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png\" class=\"attachment-large size-large wp-image-181850\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-300x283.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-318x300.png 318w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-255x240.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-85x80.png 85w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-480x452.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-500x471.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-360x339.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c56a4fe\" data-id=\"c56a4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea665f elementor-widget elementor-widget-heading\" data-id=\"fea665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Desk Platforma za podr\u0161ku ulaznicama<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6de879 elementor-widget elementor-widget-text-editor\" data-id=\"f6de879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDeskov sustav podr\u0161ke s tiketima omogu\u0107uje korisnicima izdavanje tiketa za neodgovoreno pitanje korisnika. Me\u0111utim, s integriranom platformom baze znanja, sada pojednostavljuje ovaj proces kako bi se pove\u0107ala produktivnost va\u0161ih korisnika jer mogu jednostavno odgovoriti na upit kupca s vezom na \u010dlanak iz va\u0161e baze znanja. Zna\u010dajka podr\u0161ke s ulaznicama tako\u0111er omogu\u0107uje korisniku pretvaranje ulaznice za podr\u0161ku u \u010dlanak nakon \u0161to je ispravno procijenjen tako da se mo\u017ee distribuirati svima sa sli\u010dnim pitanjima. Mo\u017eete povezati videozapis na ovim ulaznicama ili prilo\u017eiti slike kako biste lak\u0161e odgovorili na ova pitanja.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfe2f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfe2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7851ae9\" data-id=\"7851ae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b74f45 elementor-widget elementor-widget-heading\" data-id=\"8b74f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Softver slu\u017ebe za pomo\u0107 s aplikacijom baze znanja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72bfa4 elementor-widget elementor-widget-text-editor\" data-id=\"d72bfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Help desk softver olak\u0161ava proces komunikacije izme\u0111u agenata i kupaca. S integriranom bazom znanja, ovaj proces postaje jo\u0161 lak\u0161i jer mo\u017eete preusmjeriti klijente da br\u017ee prona\u0111u odgovore. Mo\u017eete koristiti slu\u017ebu za pomo\u0107 za <a href=\"https:\/\/onedesk.com\/videos\/the-onedesk-live-chat-messenger\/\">razgovor<\/a> s klijentima kako biste prona\u0161li novinske \u010dlanke koje biste potencijalno mogli dodati ovoj platformi. Mo\u017eete jednostavno pretra\u017eiti \u010dlanak u bazi znanja da vidite je li napisan i stalno a\u017eurirati \u010dlanak novim povezanim zahtjevima kupaca.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565fe21\" data-id=\"565fe21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47450a8 elementor-widget elementor-widget-image\" data-id=\"47450a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"492\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png\" class=\"attachment-large size-large wp-image-181848\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png 822w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-768x460.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-501x300.png 501w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-255x153.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-134x80.png 134w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-67x40.png 67w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-480x287.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-500x299.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-750x449.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-360x215.png 360w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-791fab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791fab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bd57fec\" data-id=\"6bd57fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2024655 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2024655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/hr\/bez-registracije-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijavite se besplatno!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35261ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35261ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345df62\" data-id=\"345df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5351c3b elementor-widget elementor-widget-heading\" data-id=\"5351c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pro\u010ditajte vi\u0161e o aplikaciji OneDesk KB<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce38a6 elementor-widget elementor-widget-text-editor\" data-id=\"bce38a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/how-to-use-the-onedesk-knowledge-base\/\">Kako koristiti bazu znanja<\/a><br \/><a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">Video: Aplikacija baze znanja<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-to-enable-and-use-the-onedesk-knowledgebase\/\">Kako omogu\u0107iti i koristiti bazu znanja<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-real-estate-broker-uses-onedesk-to-capture-design-request-tickets\/\">Kako posrednik u prometu nekretnina bilje\u017ei ulaznice zahtjeva za dizajn<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-to-embed-the-client-portal-on-your-website-using-an-iframe\/\">Kako ugraditi bazu znanja na svoju web stranicu koriste\u0107i iFrame\/a<\/a>&gt;<br \/> <a href=\"https:\/\/onedesk.com\/videos\/customizing-the-onedesk-customer-apps\/\">Promjena izgleda i dojma va\u0161ih korisni\u010dkih aplikacija<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Softver baze znanja Sign up free! Softver baze znanja Softver baze znanja OneDesk omogu\u0107uje korisnicima kori\u0161tenje aplikacije za samopomo\u0107 kako bi prona\u0161li odgovore na svoja \u010desto postavljana pitanja. Baza znanja sadr\u017ei mnoge \u010dlanke koji poma\u017eu u rje\u0161avanju bilo kakvih tehni\u010dkih problema s kojima bi se korisnik mogao susresti, a da ne moraju pitati va\u0161e agente [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":182066,"parent":232355,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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