{"id":276253,"date":"2025-04-03T19:10:31","date_gmt":"2025-04-03T19:10:31","guid":{"rendered":"https:\/\/onedesk.com\/pricing-faq\/"},"modified":"2025-06-04T18:55:47","modified_gmt":"2025-06-04T18:55:47","slug":"cijene-cesto-postavljana-pitanja","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/cijene-cesto-postavljana-pitanja\/","title":{"rendered":"\u010cesto postavljana pitanja o cijenama"},"content":{"rendered":"\t\t
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\u010cesto postavljana pitanja o cijenama OneDeska<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Op\u0107i pregled<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Kako funkcionira odre\u0111ivanje cijena na OneDesku?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Cijene OneDeska temelje se na va\u0161im proizvodima, razini plana i broju korisni\u010dkih licenci. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Postoji li minimalni iznos koji moram kupiti? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Svi na\u0161i planovi zahtijevaju kupnju samo jedne korisni\u010dke licence. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Postoji li razlika izme\u0111u cijena za lokalnu i cloud uslugu? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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OneDesk On-Premise je samostalno instalirano i samostalno hostirano rje\u0161enje koje se mo\u017ee instalirati na va\u0161e vlastite poslu\u017eitelje, AWS ili MS Azure. Cijena za OneDesk On-Premise ista je kao i za na\u0161 Enterprise plan, ali dostupna je samo za godi\u0161nje ili dugoro\u010dne pretplate. Za procjenu OneDeska, prijavite se za 14-dnevnu besplatnu probnu verziju na\u0161eg softvera u oblaku. Ako nakon procjene softvera \u017eelite kupiti lokalne licence, po\u0161aljite zahtjev<\/a> i poslat \u0107emo vam ra\u010dun za broj korisnika koji vam je potreban. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kako da shvatim cijenu koju \u0107u platiti?<\/span>\n\n \n
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Pomo\u0107u alata na na\u0161oj stranici s cijenama odaberite proizvode koje \u017eelite, potreban broj korisnika, valutu u kojoj \u017eelite platiti i \u017eelite li pla\u0107ati godi\u0161nje ili mjese\u010dno. Alat \u0107e se a\u017eurirati kako bi vam pokazao ukupnu cijenu. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Proizvodi i planovi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Koliko planova OneDesk nudi?<\/span>\n\n \n
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OneDesk nudi tri razine plana<\/a> (Standard, Enterprise, HIPAA). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Koji su razli\u010diti OneDesk proizvodi? <\/span>\n\n \n
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OneDesk nudi \u010detiri proizvoda<\/a> (Help Desk, Project Management, Professional Services Automation i Work Management). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Je li OneDesk uskla\u0111en s HIPAA-om? <\/span>\n\n \n
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Da! OneDesk nudi razinu HIPAA plana koja vam mo\u017ee pomo\u0107i da ispunite zahtjeve uskla\u0111enosti s HIPAA-om. Za pregled postupka kori\u0161tenja OneDeska na na\u010din uskla\u0111en s HIPAA-om, pogledajte: HIPAA postupak<\/a> . <\/p>\n

HIPAA je zasebna razina plana koja uklju\u010duje sli\u010dne zna\u010dajke kao i Enterprise plan. Za zahtjev za ponudu za HIPAA-om omogu\u0107en ra\u010dun, pogledajte: Zahtjev za ponudu za HIPAA<\/a> <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Mogu li nadograditi svoju razinu plana nakon \u0161to platim?<\/span>\n\n \n
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Da, mo\u017eete. Ako vam u budu\u0107nosti treba vi\u0161e korisnika ili \u017eelite plan vi\u0161e razine, jednostavno mo\u017eete nadograditi svoj iz aplikacije OneDesk. Ako se kasnije odlu\u010dite na \"godi\u0161nji\", mo\u017eete i to u\u010diniti. Kada unesete ove promjene, mi uvijek proporcionalno procjenjujemo plan kako ne biste izgubili novac. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Mogu li dodati jo\u0161 jedan proizvod? <\/span>\n\n \n
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Da, mo\u017eete kupiti dodatne proizvode nakon pretplate na OneDesk ili tijekom probnog razdoblja. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Licenciranje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n \u0160to se ra\u010duna kao 'korisnik'?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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U OneDesku razlikujemo 'korisni\u010dke' i 'kup\u010deve' ra\u010dune. Napla\u0107uje vam se samo broj korisnika koje imate. 'Korisnik' je bilo tko u va\u0161oj organizaciji tko \u0107e raditi izravno unutar OneDeska (tj. odgovarati na zahtjeve, raditi na zadacima, stvarati projekte). <\/p>\n

'Kupac' je svatko tko ne treba pristup glavnoj aplikaciji OneDesk. Kupci mogu uklju\u010divati \u200b\u200bpojedince unutar (ponekad se nazivaju krajnjim korisnicima) ili izvan va\u0161e tvrtke. Kupci mogu komunicirati putem e-po\u0161te i mogu se prijaviti ili komunicirati unutar aplikacija za kupce (portal, chat, centar za pomo\u0107, web obrasci). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n \u0160to zna\u010di "neograni\u010deni broj korisnika"? <\/span>\n\n \n
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U OneDesku postoje: \u201ekorisnici\u201d kojima je potrebna licenca i \u201ekupci\u201d koji su krajnji korisnici ili klijenti s kojima trebate komunicirati, ali kojima nije potreban pristup glavnoj aplikaciji. Kupci se mogu prijaviti u korisni\u010dke aplikacije (portal ulaznica, baza znanja itd.) i komunicirati putem e-po\u0161te i chata.<\/p>\n

Broj korisnika je neograni\u010den u svim planovima, tako da ih mo\u017eete imati koliko god vam je potrebno.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pla\u0107anja i cijene<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Koje na\u010dine pla\u0107anja prihva\u0107ate?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Mo\u017eete platiti nadogradnjom svog besplatnog probnog ra\u010duna iz aplikacije. Ovdje prihva\u0107amo pla\u0107anje kreditnim karticama (Visa, MasterCard ili AMEX) kao i narud\u017ebenicama. Ako \u017eelite platiti \u010dekom, bankovnom doznakom ili drugim metodama, mo\u017eemo vam iza\u0107i u susret. Molimo kontaktirajte nas na hello@onedesk.com<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Postoje li dodatne naknade za kori\u0161tenje?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Uz korisni\u010dke licence, postoje i naknade temeljene na kori\u0161tenju za Glas i umjetnu inteligenciju. Pomo\u0107u ovih zna\u010dajki mo\u017eete odabrati broj kredita koje \u017eelite kupiti. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Nudite li popuste za obrazovne ili dobrotvorne organizacije? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Apsolutno. Iskoristite 30% popusta na cijenu bilo kojeg mjese\u010dnog ili godi\u0161njeg plana ako ste dobrotvorna ili obrazovna organizacija. Molimo vas da nam se obratite u razgovoru s nama u nastavku ili nas kontaktirate na hello@onedesk.com prije nego \u0161to \"prije\u0111ete na profesionalce\" i mi \u0107emo unaprijed primijeniti popust na va\u0161 ra\u010dun. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n U kojoj valuti mogu platiti? <\/span>\n\n \n
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Mo\u017eete platiti u nekoliko razli\u010ditih valuta, uklju\u010duju\u0107i USD, CAD, AUD, GBP i EUR. Da biste vidjeli cijenu u svojoj valuti, samo je odaberite iz padaju\u0107eg izbornika na na\u0161oj stranici s cijenama. Mjese\u010dna cijena po korisniku i ukupna cijena a\u017eurirat \u0107e se u skladu s tim. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Mogu li promijeniti valutu u kojoj odlu\u010dim platiti? <\/span>\n\n \n
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Nakon \u0161to platite, nije mogu\u0107e promijeniti valutu pretplate. Molimo vas da prilikom odabira profesionalne verzije odaberete ispravnu valutu. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Jesu li dostupni popusti za godi\u0161nje pretplate? <\/span>\n\n \n
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Da. Na na\u0161oj stranici s cijenama odaberite 'Mjese\u010dno' ili 'Godi\u0161nje' kako biste usporedili cijenu po korisniku za svako razdoblje, kao i ukupan iznos koji \u0107ete sada platiti. Ako odlu\u010dite platiti mjese\u010dnu cijenu, mo\u017eete otkazati u bilo kojem trenutku. Ako odlu\u010dite pla\u0107ati godi\u0161nje unaprijed, zahvaljujemo vam se tako \u0161to \u0107emo vam dati otprilike 2 mjeseca besplatno godi\u0161nje. Stoga je cijena svakog godi\u0161njeg plana 10x ve\u0107a od mjese\u010dnog plana. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Podr\u0161ka<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Kakvu podr\u0161ku nudite?<\/span>\n\n \n
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Nudimo podr\u0161ku putem e-po\u0161te, chata u\u017eivo, telefona i sesija dijeljenja zaslona. Tako\u0111er nudimo pla\u0107enu podr\u0161ku za postavljanje, konfiguraciju ili dodatne sesije obuke. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Nudite li dodatne usluge?<\/span>\n\n \n
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OneDesk smo dizajnirali tako da bude jednostavan za kori\u0161tenje i da ne zahtijeva skupe usluge za pokretanje i rad. Me\u0111utim, ako vam je potrebna pomo\u0107, obuka, pomo\u0107 pri uvo\u0111enju ili jednostavno \u017eelite u\u0161tedjeti vrijeme, nudimo vam niz dodatnih usluga<\/a> koje mo\u017eete odabrati. <\/p>\n

Imajte na umu da su ove usluge uglavnom stvari koje mo\u017eete sami obaviti. Na\u0161 tim za usluge \u0107e uglavnom koristiti iste alate koji su vam dostupni za obavljanje ovih usluga. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Probno<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Kako funkcionira probni period? <\/span>\n\n \n
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Probno razdoblje mo\u017eete zapo\u010deti na na\u0161oj stranici s besplatnom registracijom ili cijenama. Tijekom 14-dnevnog probnog razdoblja imat \u0107ete pristup odabranim proizvodima, ali tako\u0111er mo\u017eete dodati proizvode u probni plan u bilo kojem trenutku. Tako\u0111er \u0107ete imati pristup na\u0161oj podr\u0161ci putem chata, e-po\u0161te ili demo sesija. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Trebam li unijeti podatke o kreditnoj kartici za probno razdoblje? <\/span>\n\n \n
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Ne! Ne morate unijeti kreditnu karticu da biste pokrenuli probni OneDesk ra\u010dun. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kako se mogu pretplatiti nakon probnog razdoblja? <\/span>\n\n \n
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Nakon \u0161to probno razdoblje zavr\u0161i, mo\u017eete se pretplatiti iz aplikacije OneDesk. Stranicu Pretplata mo\u017eete prona\u0107i u postavkama Administracije. Ovdje mo\u017eete kupiti broj korisni\u010dkih licenci, proizvoda i razine plana koji vam je potreban. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Mogu li zapo\u010deti probnu verziju Odie AI-a? <\/span>\n\n \n
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Da, mo\u017eete isprobati zna\u010dajke umjetne inteligencije, uklju\u010duju\u0107i AI agenta i kopilota, na probnoj verziji za poduze\u0107a. Va\u0161a probna verzija uklju\u010duje besplatne poruke za isprobavanje Odie AI agenta. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u010cesto postavljana pitanja o cijenama OneDeska Op\u0107i pregled Kako funkcionira odre\u0111ivanje cijena na OneDesku? Cijene OneDeska temelje se na va\u0161im proizvodima, razini plana i broju korisni\u010dkih licenci. Postoji li minimalni iznos koji moram kupiti? Svi na\u0161i planovi zahtijevaju kupnju samo jedne korisni\u010dke licence. Postoji li razlika izme\u0111u cijena za lokalnu i cloud uslugu? OneDesk On-Premise […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-276253","page","type-page","status-publish","hentry"],"yoast_head":"\n\u010cesto postavljana pitanja o cijenama | OneDesk<\/title>\n<meta name=\"description\" content=\"Dobijte odgovore na \u010desto postavljana pitanja o OneDesk planovima i cijenama. 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