{"id":294295,"date":"2025-05-20T20:02:59","date_gmt":"2025-05-20T20:02:59","guid":{"rendered":"https:\/\/onedesk.com\/pocetak-rada\/helpdesk-4\/"},"modified":"2025-05-20T20:03:01","modified_gmt":"2025-05-20T20:03:01","slug":"helpdesk-4","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/","title":{"rendered":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294295\" class=\"elementor elementor-294295 elementor-292918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349c2cb e-flex e-con-boxed e-con e-parent\" data-id=\"349c2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c181ec0 elementor-widget elementor-widget-heading\" data-id=\"c181ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Podr\u017eavanje toka i suradnje  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bced81d e-flex e-con-boxed e-con e-parent\" data-id=\"bced81d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b4cf4a e-con-full e-flex e-con e-child\" data-id=\"7b4cf4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58c40c elementor-widget elementor-widget-heading\" data-id=\"a58c40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sadr\u017eaj vodi\u010da za korisni\u010dku podr\u0161ku:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15cd260 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"15cd260\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Vodi\u010d za po\u010detak<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 1. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 2. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za po\u010detak<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 1. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 2. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb7782 e-con-full e-flex e-con e-child\" data-id=\"cdb7782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4565a elementor-widget elementor-widget-text-editor\" data-id=\"bf4565a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sada kada ste shvatili osnove i povezali neke kanale, nau\u010dimo kako upravljati zahtjevima i sura\u0111ivati \u200b\u200bsa svojim timom.<\/p><p><strong>Primanje ulaznica<\/strong><\/p><p>Ako stigne chat ili tiket, \u010dut \u0107ete zvuk. Ako vas netko dodijeli tiketu, tako\u0111er \u0107ete primati obavijesti. OneDesk pru\u017ea obavijesti u aplikaciji, e-po\u0161tom i push obavijesti.<br> Saznajte vi\u0161e: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-notifications\/b66da110-deed-4f57-987d-5195a7057d5b?customerAccess=\" target=\"_blank\" rel=\"noopener\">Obavijesti za korisnike<\/a>  <\/p><p><strong>Odlu\u010divanje na \u010demu raditi<\/strong><br> Nakon \u0161to tiketi po\u010dnu pristizati na va\u0161 OneDesk, morate se pozabaviti onima s najvi\u0161im prioritetom. Mo\u017eete dobivati \u200b\u200ba\u017euriranja u stvarnom vremenu i obavljati puno posla izravno s korisni\u010dke nadzorne plo\u010de (ikona ku\u0107ice na bo\u010dnoj traci). Koristite widgete kao \u0161to su &#8216;Nerije\u0161eni tiketi&#8217;, &#8216;Nepro\u010ditane poruke&#8217; i &#8216;Pregled tiketa&#8217; kako biste locirali i odredili prioritet posla kako pristi\u017ee.<br> Kao administrator ili menad\u017eer isprobajte unaprijed postavljenu &#8216;Nadzornu plo\u010du za voditelja korisni\u010dke podr\u0161ke&#8217;. Prema zadanim postavkama, ova nadzorna plo\u010da prikazivat \u0107e nedodijeljene i nerije\u0161ene tikete za sve \u010dlanove tima.     <\/p><p>Vi\u0161e: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-dashboard\/145c44de-d17f-412f-9c2f-9587e0db5beb?customerAccess=\" target=\"_blank\" rel=\"noopener\">Korisni\u010dka nadzorna plo\u010da<\/a><\/p><p>Tako\u0111er mo\u017eete dobiti detaljniji uvid u aplikaciju Ulaznice. Ovdje mo\u017eete koristiti filtere i prikaze za dublju analizu svojih ulaznica. Poku\u0161ajte filtrirati prema datumu, statusu, prioritetu ili osobi koja vam je dodijeljena.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b285dd e-flex e-con-boxed e-con e-parent\" data-id=\"3b285dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bed6e elementor-widget elementor-widget-heading\" data-id=\"32bed6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rad na ulaznicama<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b1035 elementor-widget elementor-widget-text-editor\" data-id=\"a1b1035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Otvorite kartu s nadzorne plo\u010de ili mre\u017ee karata da biste vidjeli plo\u010du s detaljima. Osim mre\u017ee i nadzorne plo\u010de, plo\u010da s detaljima bit \u0107e va\u0161 dom. <\/p><p>Zadr\u017eite pokaziva\u010d iznad brojeva na slici kako biste saznali vi\u0161e o dijelovima panela s detaljima va\u0161e karte.<\/p><p>Savjet: Dok ste u mre\u017ei, idite na Alati&gt; plo\u010da s detaljima o doku. To vam omogu\u0107uje da vidite vi\u0161e o ulaznicama dok klikate kroz mre\u017eu. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccbe017 elementor-widget elementor-widget-hotspot\" data-id=\"ccbe017\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;a5190fa&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:6,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:17,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Ovaj balon\\u010di\\u0107 ozna\\u010dava status karte.  &lt;\\\/p&gt;\\n&lt;p&gt;Status se mo\\u017ee promijeniti ru\\u010dno ili automatizirano.&lt;\\\/p&gt;\\n&lt;p&gt;Zadana automatizacija a\\u017eurira status na temelju odgovora novog agenta ili korisnika.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;8a98ab0&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:14,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:22,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Ovdje mo\\u017eete vidjeti tko je dodijeljen tiketu.&lt;\\\/p&gt;\\n&lt;p&gt;Kliknite dodijeli da biste promijenili tko je odgovoran za kartu.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;694d2c9&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Kliknite &#039;Pokreni rad&#039; da biste pokrenuli mjera\\u010d vremena.  &lt;\\\/p&gt;\\n&lt;p&gt;Zabilje\\u017eite vrijeme za pra\\u0107enje naplativih sati ili pra\\u0107enje u\\u010dinka tima.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;010b68d&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:14,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:62,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;A\\u017eurirajte opis karte ili prilo\\u017eite datoteke.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;360b516&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;&#039;Uzorak kupca&#039; je podnositelj zahtjeva za ovu kartu.  &lt;\\\/p&gt;\\n&lt;p&gt;Podnositelji zahtjeva ili pratitelji primit \\u0107e nove poruke o ovoj prijavi.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;c293fe5&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:56,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Po\\u0161alji novu poruku o ovoj karti.  &lt;\\\/p&gt;\\n&lt;p&gt;Ovaj razgovor je ozna\\u010den kao &#039;Odgovor korisnika&#039;, \\u0161to zna\\u010di da \\u0107e poruka biti poslana svakom korisniku koji je podnio zahtjev ili pratitelj na tiketu.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;2ec0586&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:99,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;&#039;Stvori novi razgovor&#039;&lt;\\\/p&gt;\\n&lt;p&gt;Tako\\u0111er mo\\u017eete voditi &#039;interni razgovor&#039; na istoj tiketu.&lt;\\\/p&gt;\\n&lt;p&gt;Interne poruke se \\u0161alju samo korisnicima, a nikada kupcima.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;0fe844d&quot;,&quot;hotspot_label&quot;:&quot;8&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:72,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Prebacujte se izme\\u0111u drugih kartica kako biste vidjeli ove karte:&lt;\\\/p&gt;\\n&lt;p&gt;Evidencija radnog vremena, aktivnosti, podzadaci.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:7,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-direction&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1502\" height=\"816\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp\" class=\"attachment-full size-full wp-image-259873\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp 1502w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-300x163.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-1024x556.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-768x417.webp 768w\" sizes=\"(max-width: 1502px) 100vw, 1502px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-a5190fa  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Ovaj balon\u010di\u0107 ozna\u010dava status karte.  <\/p>\n<p>Status se mo\u017ee promijeniti ru\u010dno ili automatizirano.<\/p>\n<p>Zadana automatizacija a\u017eurira status na temelju odgovora novog agenta ili korisnika.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-8a98ab0  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Ovdje mo\u017eete vidjeti tko je dodijeljen tiketu.<\/p>\n<p>Kliknite dodijeli da biste promijenili tko je odgovoran za kartu.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-694d2c9  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Kliknite 'Pokreni rad' da biste pokrenuli mjera\u010d vremena.  <\/p>\n<p>Zabilje\u017eite vrijeme za pra\u0107enje naplativih sati ili pra\u0107enje u\u010dinka tima.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-010b68d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>A\u017eurirajte opis karte ili prilo\u017eite datoteke.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-360b516  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>'Uzorak kupca' je podnositelj zahtjeva za ovu kartu.  <\/p>\n<p>Podnositelji zahtjeva ili pratitelji primit \u0107e nove poruke o ovoj prijavi.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-c293fe5  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Po\u0161alji novu poruku o ovoj karti.  <\/p>\n<p>Ovaj razgovor je ozna\u010den kao 'Odgovor korisnika', \u0161to zna\u010di da \u0107e poruka biti poslana svakom korisniku koji je podnio zahtjev ili pratitelj na tiketu.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-2ec0586  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>'Stvori novi razgovor'<\/p>\n<p>Tako\u0111er mo\u017eete voditi 'interni razgovor' na istoj tiketu.<\/p>\n<p>Interne poruke se \u0161alju samo korisnicima, a nikada kupcima.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-0fe844d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">8<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Prebacujte se izme\u0111u drugih kartica kako biste vidjeli ove karte:<\/p>\n<p>Evidencija radnog vremena, aktivnosti, podzadaci.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e3bae e-flex e-con-boxed e-con e-parent\" data-id=\"f8e3bae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fe560d e-flex e-con-boxed e-con e-parent\" data-id=\"2fe560d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-632ee63 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"632ee63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/get-started\/helpdesk-5\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sljede\u0107e &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e67bf5 e-flex e-con-boxed e-con e-parent\" data-id=\"3e67bf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Podr\u017eavanje toka i suradnje Sadr\u017eaj vodi\u010da za korisni\u010dku podr\u0161ku: Sada kada ste shvatili osnove i povezali neke kanale, nau\u010dimo kako upravljati zahtjevima i sura\u0111ivati \u200b\u200bsa svojim timom. Primanje ulaznica Ako stigne chat ili tiket, \u010dut \u0107ete zvuk. Ako vas netko dodijeli tiketu, tako\u0111er \u0107ete primati obavijesti. OneDesk pru\u017ea obavijesti u aplikaciji, e-po\u0161tom i push obavijesti. [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260413,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294295","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio - OneDesk<\/title>\n<meta name=\"description\" content=\"Vodi\u010d za uvo\u0111enje u OneDesk za po\u010detnike za korisni\u010dku podr\u0161ku\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio - OneDesk\" \/>\n<meta property=\"og:description\" content=\"Vodi\u010d za uvo\u0111enje u OneDesk za po\u010detnike za korisni\u010dku podr\u0161ku\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-20T20:03:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio - OneDesk","description":"Vodi\u010d za uvo\u0111enje u OneDesk za po\u010detnike za korisni\u010dku podr\u0161ku","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/","og_locale":"hr_HR","og_type":"article","og_title":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio - OneDesk","og_description":"Vodi\u010d za uvo\u0111enje u OneDesk za po\u010detnike za korisni\u010dku podr\u0161ku","og_url":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2025-05-20T20:03:01+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/","url":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/","name":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio - OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/hr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp","datePublished":"2025-05-20T20:02:59+00:00","dateModified":"2025-05-20T20:03:01+00:00","description":"Vodi\u010d za uvo\u0111enje u OneDesk za po\u010detnike za korisni\u010dku podr\u0161ku","breadcrumb":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/"]}]},{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Vodi\u010d za po\u010detak","item":"https:\/\/onedesk.com\/hr\/pocetak-rada\/"},{"@type":"ListItem","position":2,"name":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/hr\/#website","url":"https:\/\/onedesk.com\/hr\/","name":"OneDesk","description":"Project Management &amp; Helpdesk Software","publisher":{"@id":"https:\/\/onedesk.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/hr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"May 20, 2025","get_modified_date":"May 20, 2025","author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/hr\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-1eyH","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/294295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=294295"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/294295\/revisions"}],"predecessor-version":[{"id":294299,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/294295\/revisions\/294299"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/260413"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=294295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}