{"id":294324,"date":"2025-05-20T20:03:15","date_gmt":"2025-05-20T20:03:15","guid":{"rendered":"https:\/\/onedesk.com\/pocetak-rada\/helpdesk-3\/"},"modified":"2025-05-20T20:03:17","modified_gmt":"2025-05-20T20:03:17","slug":"helpdesk-3","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-3\/","title":{"rendered":"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294324\" class=\"elementor elementor-294324 elementor-292913\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c59cdd2 e-flex e-con-boxed e-con e-parent\" data-id=\"c59cdd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d885622 elementor-widget elementor-widget-heading\" data-id=\"d885622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dodavanje kanala podr\u0161ke<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5953b e-flex e-con-boxed e-con e-parent\" data-id=\"bf5953b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-893d611 e-con-full e-flex e-con e-child\" data-id=\"893d611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f17cd98 elementor-widget elementor-widget-heading\" data-id=\"f17cd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sadr\u017eaj vodi\u010da za korisni\u010dku podr\u0161ku:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9449144 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"9449144\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Vodi\u010d za po\u010detak<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 1. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 2. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za po\u010detak<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 1. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 2. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike, 4. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-409d187 e-con-full e-flex e-con e-child\" data-id=\"409d187\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d5110 elementor-widget elementor-widget-text-editor\" data-id=\"34d5110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sada kada ste pripremili svoj radni prostor, vrijeme je da po\u010dnete povezivati \u200b\u200bOneDesk s va\u0161im kupcima ili krajnjim korisnicima.<\/p><p>OneDesk nudi nekoliko na\u010dina za bilje\u017eenje zahtjeva i komunikacije:<\/p><ul><li>E-po\u0161ta<\/li><li>Obrazac na web portalu va\u0161eg agenta<\/li><li>Obrazac u va\u0161im korisni\u010dkim aplikacijama<\/li><li>Poziv<\/li><li>Razgovor u\u017eivo<\/li><\/ul><p>Sve ove opcije nazivaju se kanalima. Mo\u017eete osigurati jo\u0161 vi\u0161e kanala putem <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a12727a4-173c-4d8c-a6a0-078e33b8c4fe?customerAccess=\" target=\"_blank\" rel=\"noopener\">integracija tre\u0107ih strana<\/a> poput Teamsa, Slacka ili Zapiera. Bez obzira na kanal koji va\u0161 kupac ili krajnji korisnik odabere, OneDesk centralizira komunikaciju. Poslane e-po\u0161te i obrasci automatski postaju tiketi. Za razgovore i pozive mo\u017eete ih povezati ili kreirati tikete iz njih. Tiketi obuhva\u0107aju sve \u0161to vam je potrebno za rje\u0161avanje problema i podr\u0161ku va\u0161im kupcima.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83f4dea e-flex e-con-boxed e-con e-parent\" data-id=\"83f4dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7191c98 elementor-widget elementor-widget-heading\" data-id=\"7191c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pove\u017eite svoju e-po\u0161tu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc8fd3 elementor-widget elementor-widget-text-editor\" data-id=\"6bc8fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u010carobnjak za brzo postavljanje OneDeska poma\u017ee vam da pove\u017eete svoju e-po\u0161tu za podr\u0161ku. Ako to ve\u0107 niste u\u010dinili, kliknite &#8220;Zapo\u010dni&#8221; u gornjoj navigaciji OneDeska da biste dovr\u0161ili \u010darobnjaka. Povezivanju e-po\u0161te mo\u017eete pristupiti i iz administratorskog dijela.&gt; E-poruke&gt; Postavke.  <\/p><p>Evo kako funkcionira proces slanja e-po\u0161te na zahtjev:<\/p><ul><li>Izravno pove\u017eite svoju e-po\u0161tu za podr\u0161ku.<\/li><li>Tiketi se kreiraju iz novih e-poruka.<\/li><li>Svi podaci su navedeni na tiketu, uklju\u010duju\u0107i ime i e-mail kupca.<\/li><li>Odgovorite iz zahtjeva u OneDesku, odgovor \u0107e biti poslan u pristiglu po\u0161tu va\u0161eg klijenta s iste e-mail adrese koju ste povezali.<\/li><\/ul><p>Saznajte vi\u0161e:<br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-the-email-flow\/a91bd45f-e1bc-4da4-b917-785cb83ad1e9?customerAccess=\" target=\"_blank\" rel=\"noopener\">Tijek i postavljanje e-po\u0161te<\/a><br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-email-appearance\/eec0ccb3-503d-47b4-9712-bfdd2aeb9a83?customerAccess=\" target=\"_blank\" rel=\"noopener\">Postavke izgleda e-po\u0161te<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c9e25 elementor-widget elementor-widget-heading\" data-id=\"36c9e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konfigurirajte i implementirajte aplikacije za svoje korisnike<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119f3c9 elementor-widget elementor-widget-text-editor\" data-id=\"119f3c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Svojim kupcima\/krajnjim korisnicima mo\u017eete pru\u017eiti aplikacije usmjerene na kupce. Ove aplikacije (Po\u010detna stranica, Chat, Portal, Baza znanja, Web obrasci) pru\u017eaju kanale podr\u0161ke i mogu\u0107nosti samoposlu\u017eivanja. <\/p><p>Ovisno o va\u0161im preferencijama, postoji nekoliko metoda implementacije aplikacija.<\/p><p>Mo\u017eete:<\/p><ul><li>Ugradite web widget na svoju web-lokaciju kopiranjem i lijepljenjem isje\u010dka u kod svoje web-lokacije. (Ova metoda tako\u0111er podr\u017eava Shopify i Wix web-lokacije) <\/li><li>Koristite WordPress ili Joomla dodatak.<\/li><li>Navedite URL aplikacije svojim korisnicima (npr. povezan na va\u0161oj web stranici, u potpisu e-po\u0161te itd.)<\/li><\/ul><p>Savjet: Preporu\u010dujemo da svojim korisnicima olak\u0161ate pronala\u017eenje i pristup aplikacijama. Stoga je idealno dodati widget na svoju web-stranicu uz pru\u017eanje poveznica na vi\u0161e lokacija. <\/p><p>Pogledajte detaljne upute: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-putting-the-customer-apps-on-your-website\/1b1517ea-b0e6-41a5-963b-91ab78e84aff?customerAccess=\" target=\"_blank\" rel=\"noopener\">Dodavanje korisni\u010dkih aplikacija na va\u0161u web-lokaciju<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e803f85 elementor-widget elementor-widget-image\" data-id=\"e803f85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"382\" height=\"711\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png\" class=\"attachment-medium_large size-medium_large wp-image-274410\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png 382w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign-161x300.png 161w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a2e670 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a2e670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-4\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sljede\u0107e &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dodavanje kanala podr\u0161ke Sadr\u017eaj vodi\u010da za korisni\u010dku podr\u0161ku: Sada kada ste pripremili svoj radni prostor, vrijeme je da po\u010dnete povezivati \u200b\u200bOneDesk s va\u0161im kupcima ili krajnjim korisnicima. OneDesk nudi nekoliko na\u010dina za bilje\u017eenje zahtjeva i komunikacije: E-po\u0161ta Obrazac na web portalu va\u0161eg agenta Obrazac u va\u0161im korisni\u010dkim aplikacijama Poziv Razgovor u\u017eivo Sve ove opcije nazivaju [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260413,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294324","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 un software di helpdesk e un software di gestione dei progetti in un&#039;unica applicazione. Lavora con i tuoi clienti sui loro progetti e ticket in un&#039;unica piattaforma unificata.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/helpdesk-3\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodi\u010d za uvo\u0111enje u posao: Slu\u017eba za korisnike 3. dio - OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e8 un software di helpdesk e un software di gestione dei progetti in un&#039;unica applicazione. 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