{"id":297891,"date":"2025-11-14T18:03:24","date_gmt":"2025-11-14T18:03:24","guid":{"rendered":"https:\/\/onedesk.com\/pocetak-rada\/work-management-1\/"},"modified":"2025-11-14T18:03:27","modified_gmt":"2025-11-14T18:03:27","slug":"work-management-1","status":"publish","type":"page","link":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/","title":{"rendered":"Vodi\u010d za uvo\u0111enje u posao: Upravljanje poslom 1. dio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"297891\" class=\"elementor elementor-297891 elementor-294129\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47c7808 e-flex e-con-boxed e-con e-parent\" data-id=\"47c7808\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1451d1 elementor-widget elementor-widget-heading\" data-id=\"f1451d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Upravljanje poslom - Osnove i navigacija<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfbae5 e-flex e-con-boxed e-con e-parent\" data-id=\"3dfbae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b4e8d9 e-con-full e-flex e-con e-child\" data-id=\"7b4e8d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf68b1 elementor-widget elementor-widget-heading\" data-id=\"ccf68b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sadr\u017eaj vodi\u010da za upravljanje poslom:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b37e1 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"80b37e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-80b37e1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-294145\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Guide Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-294146\"><a href=\"https:\/\/onedesk.com\/get-started\/work-management-1\/\" class=\"elementor-item menu-link\">Vodi\u010d za uvo\u0111enje u posao: Upravljanje poslom 1. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-80b37e1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-294145\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-294146\"><a href=\"https:\/\/onedesk.com\/get-started\/work-management-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Vodi\u010d za uvo\u0111enje u posao: Upravljanje poslom 1. dio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9f7fa9 e-con-full e-flex e-con e-child\" data-id=\"f9f7fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66fc443 elementor-widget elementor-widget-text-editor\" data-id=\"66fc443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLeEOyZznJ3n8hT3rQgNXioD\" target=\"_blank\" rel=\"noopener\">Pogledajte demonstraciju upravljanja poslom<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f893f9 elementor-widget elementor-widget-text-editor\" data-id=\"4f893f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U OneDesku postoje korisnici i kupci. Korisnici (agenti) su \u010dlanovi va\u0161eg tima, obi\u010dno oni kojima su dodijeljeni zahtjevi ili zadaci. Kupci (ili krajnji korisnici) mogu biti vanjski ili unutarnji u odnosu na va\u0161u tvrtku, ali su ljudi za koje pru\u017eate usluge ili odgovarate na upite. <\/p><p>Kupci mogu komunicirati putem:<\/p><ul><li>E-po\u0161ta \u2013 Korisnici mogu slati zahtjeve, primati obavijesti i odgovarati na a\u017euriranja, sve putem svoje e-po\u0161te. (Vi\u0161e o tome saznat \u0107emo kasnije u vodi\u010du.) <\/li><li>Aplikacije za korisnike \u2013 Korisnici mogu komunicirati putem aplikacija za korisnike. Te aplikacije uklju\u010duju: po\u010detnu stranicu, chat u\u017eivo, portal, web obrasce i bazu znanja.  Bilo koji ili svi od ovih mogu se rasporediti. Aplikacijama se mo\u017ee pristupiti s mobilnih, prijenosnih ili stolnih preglednika putem poveznice ili web widgeta koji mo\u017eete ugraditi na svoju web stranicu. (Vi\u0161e o tome saznat \u0107emo kasnije.) <\/li><li>Ostali alati putem integracija \u2013 OneDesk se integrira s brojnim aplikacijama tre\u0107ih strana. Neke od ovih integracija omogu\u0107uju korisnicima interakciju ili podno\u0161enje zahtjeva.<\/li><\/ul><p>Korisnici mogu pristupiti webu ili mobilnoj aplikaciji. Ovaj vodi\u010d \u0107e se uglavnom usredoto\u010diti na obavljanje posla i konfiguriranje ra\u010duna pomo\u0107u web aplikacije. <\/p><p>Savjet: Korisnici se mogu grupirati u timove. Kupci se grupiraju u organizacije. Prema zadanim postavkama, kupci se grupiraju u organizacije na temelju svoje domene e-po\u0161te.  <\/p><p>Saznajte vi\u0161e o:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836?customerAccess=\" target=\"_blank\" rel=\"noopener\">Dodavanje\/upravljanje korisnicima<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-59c2e246-a713-4c52-99fc-22056dc8b5a6?customerAccess=\" target=\"_blank\" rel=\"noopener\">Kupci<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1?customerAccess=\" target=\"_blank\" rel=\"noopener\">Organizacije kupaca<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4d0a11 e-flex e-con-boxed e-con e-parent\" data-id=\"c4d0a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d374c22 elementor-widget elementor-widget-heading\" data-id=\"d374c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Web aplikacija i navigacija<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2bff7 elementor-widget elementor-widget-image\" data-id=\"ab2bff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"45\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp\" class=\"attachment-large size-large wp-image-297837\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-300x13.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-768x34.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar.webp 1259w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90c021d elementor-widget elementor-widget-text-editor\" data-id=\"90c021d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Gornja traka<\/strong><\/p><ol><li>Gumb Dodaj &#8211; Pristupite svom internom obrascu za stvaranje tiketa, zadataka, projekata, korisnika i jo\u0161 mnogo toga.<\/li><li>Alati &#8211; Pristupite korisnim alatima poput makroa, uvoza i jo\u0161 mnogo toga.<\/li><li>Globalno pretra\u017eivanje &#8211; Omogu\u0107uje vam pretra\u017eivanje gotovo svega na va\u0161em ra\u010dunu.<\/li><li>Zapo\u010dnite &#8211; Pristupite \u010carobnjaku za brzo postavljanje, kao i vodi\u010dima i \u010dlancima, uklju\u010duju\u0107i ovaj vodi\u010d!<\/li><li>Upravljanje proizvodima &#8211; Pregledajte svoje OneDesk proizvode ili dodajte nove!<\/li><li>Izbornik profila &#8211; Pristupite svom profilu kao i brzim vezama do postavki obavijesti, dodijeljenih karata, evidencije radnog vremena i jo\u0161 mnogo toga.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35302e1 elementor-widget elementor-widget-image\" data-id=\"35302e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"73\" height=\"709\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp\" class=\"attachment-large size-large wp-image-297838\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar-31x300.webp 31w\" sizes=\"(max-width: 73px) 100vw, 73px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b11b6 elementor-widget elementor-widget-text-editor\" data-id=\"15b11b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Bo\u010dna traka aplikacije<\/strong><\/p><ol><li>Nadzorna plo\u010da &#8211; Pristupite svojoj korisni\u010dkoj nadzornoj plo\u010di koja uklju\u010duje razne centralizirane widgete i metrike za va\u0161e poruke, tikete i zabilje\u017eeno vrijeme. Ve\u0107ina agenata mo\u017ee raditi gotovo u potpunosti iz ove aplikacije. <\/li><li>Messenger &#8211; Pristupite svom messengeru za odgovaranje na poruke i upravljanje njima. Poruke iz e-po\u0161te, chata u\u017eivo i portala su ovdje centralizirane. <\/li><li>Aplikacija Tickets &#8211; Pristupite svojoj aplikaciji Tickets koja uklju\u010duje mo\u0107ne prikaze za rad i analizu tiketa.<\/li><li>Aplikacija Projekti \u2013 Pristupite aplikaciji Projekti, korisnoj za dobivanje cjelokupne slike va\u0161ih zahtjeva, kao i za organiziranje projekata i portfelja.<\/li><li>Vi\u0161e aplikacija \u2013 Otvara izbornik za druge aplikacije: Evidencija radnog vremena, Centar znanja, Kupci, Korisnici, Glas i Analitika.<\/li><li>\u010cavrljanje s OneDeskom \u2013 Pristupite widgetu za \u010davrljanje s timom za podr\u0161ku OneDeska.  <\/li><li>Administracija \u2013 Konfigurirajte postavke svog ra\u010duna.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0a235 elementor-widget elementor-widget-image\" data-id=\"8d0a235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"541\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png\" class=\"attachment-large size-large wp-image-297839\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view-139x300.png 139w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f63614 elementor-widget elementor-widget-text-editor\" data-id=\"3f63614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Plo\u010da Prikazi<\/strong><\/p><p>Prikazi su razli\u010dite opcije za na\u010din na koji vidite ulaznice. Filtri odre\u0111uju koje ulaznice vidite. <\/p><ol><li>Opseg projekta &#8211; Odre\u0111uje koji projekt ili stavke projekta vidite. Za razliku od filtera, opseg funkcionira &#8216;preko&#8217; prikaza. Opseg tako\u0111er omogu\u0107uje pristup arhiviranim ili nedijeljenim projektima.  <\/li><li>Stvaranje i upravljanje prikazima &#8211; (prikazuje se prilikom zadr\u017eavanja pokaziva\u010da mi\u0161a) Kliknite ikonu &#8216;Plus&#8217; za stvaranje novog prilago\u0111enog prikaza. Kliknite ikonu &#8216;Zup\u010danik&#8217; za upravljanje sustavom i prilago\u0111enim prikazima, uklju\u010duju\u0107i brisanje ili promjenu redoslijeda. <\/li><li>Prikazi sustava &#8211; Ovo su va\u0161i &#8216;osnovni&#8217; prikazi i rasporedi. Kada izbri\u0161ete filtar, vratit \u0107ete se na jedan od tih prikaza. <\/li><li>Prilago\u0111eni prikazi &#8211; Ovo su va\u0161i spremljeni prilago\u0111eni prikazi. Prilago\u0111eni prikazi preuzimaju sistemske prikaze i primjenjuju filtere, grupiranja, stupce i\/ili pretra\u017eivanja. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b866f9 elementor-widget elementor-widget-text-editor\" data-id=\"7b866f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saznajte vi\u0161e:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d?customerAccess=\" target=\"_blank\" rel=\"noopener\">Izrada prilago\u0111enih prikaza<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-03ef12d3-b060-43d7-add0-4ff0afdaaa89?customerAccess=\" target=\"_blank\" rel=\"noopener\">Osnovna navigacija<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac224de e-flex e-con-boxed e-con e-parent\" data-id=\"ac224de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0152f elementor-widget elementor-widget-heading\" data-id=\"3f0152f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0160to vidite u OneDesku<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a519cc6 elementor-widget elementor-widget-text-editor\" data-id=\"a519cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSvoj tim (korisnike) mo\u017eete pozvati kada pro\u0111ete kroz &#8216;\u010carobnjaka za po\u010detak&#8217;. Kupci \u0107e biti dodani automatski kada po\u0161alju ulaznice prvi put. Me\u0111utim, korisnike ili kupce mo\u017eete dodati i putem gumba &#8216;Dodaj&#8217; u gornjoj traci.  \n\nOneDesk nudi nekoliko na\u010dina kako bi se osiguralo da korisnici vide samo podatke koji su im najrelevantniji. Stoga razli\u010diti korisnici mogu, ali i ne moraju mo\u0107i vidjeti ili pristupiti odre\u0111enim stvarima iz razli\u010ditih razloga: \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303da75 elementor-widget elementor-widget-text-editor\" data-id=\"303da75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Dijeljenje<\/strong><\/p><p>Projekti moraju biti podijeljeni s vama kako bi se pojavili u va\u0161em radnom prostoru (mre\u017ea, nadzorna plo\u010da itd.). Ako projekt nije podijeljen, ne\u0107ete ga vidjeti niti bilo \u0161to unutar njega. Administratori ra\u010duna mogu se jednostavno pridru\u017eiti projektima iz opsega projekta. Osobe koje nisu administratori mogu zatra\u017eiti pridru\u017eivanje i dobiti pristup. Nakon \u0161to se ne\u0161to podijeli s vama, projekt i njegov sadr\u017eaj pojavljuju se u va\u0161em radnom prostoru.    <\/p><p><strong>Korisni\u010dke uloge<\/strong><\/p><p>Korisnici mogu biti administratori ili ne. Osobe koje nisu administratori nemaju pristup administratorskim postavkama i mogu imati razli\u010dita dopu\u0161tenja aplikacije. Dopu\u0161tenja aplikacije utje\u010du na to mo\u017eete li vidjeti aplikaciju ili izvr\u0161iti odre\u0111ene radnje unutar aplikacije.  <\/p><p><strong>Prikazi i filtri<\/strong><\/p><p>OneDesk ima nekoliko prikaza i desetke filtera koji utje\u010du na ono \u0161to vidite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3cb92c elementor-widget elementor-widget-text-editor\" data-id=\"f3cb92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saznajte vi\u0161e:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506?customerAccess=\" target=\"_blank\" rel=\"noopener\">Dijeljenje s timovima\/korisnicima<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2663e58-4563-4003-8a69-81112fc57ffa?customerAccess=\" target=\"_blank\" rel=\"noopener\">Dozvole korisni\u010dke aplikacije<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81db7b7 e-flex e-con-boxed e-con e-parent\" data-id=\"81db7b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-945793b e-con-full e-flex e-con e-child\" data-id=\"945793b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8719232 e-con-full e-flex e-con e-child\" data-id=\"8719232\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366ea04 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"366ea04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/get-started\/work-management-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sljede\u0107e &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Upravljanje poslom &#8211; Osnove i navigacija Sadr\u017eaj vodi\u010da za upravljanje poslom: Pogledajte demonstraciju upravljanja poslom U OneDesku postoje korisnici i kupci. Korisnici (agenti) su \u010dlanovi va\u0161eg tima, obi\u010dno oni kojima su dodijeljeni zahtjevi ili zadaci. Kupci (ili krajnji korisnici) mogu biti vanjski ili unutarnji u odnosu na va\u0161u tvrtku, ali su ljudi za koje pru\u017eate [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260413,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-297891","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vodi\u010d za uvo\u0111enje u upravljanje poslom - 1. dio<\/title>\n<meta name=\"description\" content=\"Vodi\u010d za po\u010detnike u OneDesk Work Managementu\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodi\u010d za uvo\u0111enje u upravljanje poslom - 1. dio\" \/>\n<meta property=\"og:description\" content=\"Vodi\u010d za po\u010detnike u OneDesk Work Managementu\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-14T18:03:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1259\" \/>\n\t<meta property=\"og:image:height\" content=\"55\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Vodi\u010d za uvo\u0111enje u upravljanje poslom - 1. dio","description":"Vodi\u010d za po\u010detnike u OneDesk Work Managementu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/","og_locale":"hr_HR","og_type":"article","og_title":"Vodi\u010d za uvo\u0111enje u upravljanje poslom - 1. dio","og_description":"Vodi\u010d za po\u010detnike u OneDesk Work Managementu","og_url":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2025-11-14T18:03:27+00:00","og_image":[{"width":1259,"height":55,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/","url":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/","name":"Vodi\u010d za uvo\u0111enje u upravljanje poslom - 1. dio","isPartOf":{"@id":"https:\/\/onedesk.com\/hr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp","datePublished":"2025-11-14T18:03:24+00:00","dateModified":"2025-11-14T18:03:27+00:00","description":"Vodi\u010d za po\u010detnike u OneDesk Work Managementu","breadcrumb":{"@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/"]}]},{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/hr\/pocetak-rada\/work-management-1\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Vodi\u010d za po\u010detak","item":"https:\/\/onedesk.com\/hr\/pocetak-rada\/"},{"@type":"ListItem","position":2,"name":"Vodi\u010d za uvo\u0111enje u posao: Upravljanje poslom 1. dio"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/hr\/#website","url":"https:\/\/onedesk.com\/hr\/","name":"OneDesk","description":"Project Management &amp; Helpdesk Software","publisher":{"@id":"https:\/\/onedesk.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/hr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/hr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"November 14, 2025","get_modified_date":"November 14, 2025","author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/hr\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-1fuH","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/297891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=297891"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/297891\/revisions"}],"predecessor-version":[{"id":297895,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/297891\/revisions\/297895"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/pages\/260413"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=297891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}