{"id":250634,"date":"2023-06-20T15:30:39","date_gmt":"2023-06-20T15:30:39","guid":{"rendered":"https:\/\/onedesk.com\/integrirati-s-wixom\/"},"modified":"2023-08-02T20:55:07","modified_gmt":"2023-08-02T20:55:07","slug":"integrirati-s-wixom","status":"publish","type":"post","link":"https:\/\/onedesk.com\/hr\/integrirati-s-wixom\/","title":{"rendered":"Integracija OneDeska s Wixom"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Wix je popularan alat za izradu web stranica koji svakome omogu\u0107uje izradu lijepih stranica s predlo\u0161cima i drugim gotovim elementima. OneDesk je sveobuhvatni softver za upravljanje poslom. Uz OneDesk mo\u017eete pojednostaviti vi\u0161estruke aspekte svog poslovanja i upravljati njima, od korisni\u010dke podr\u0161ke i upravljanja zadacima do pra\u0107enja vremena i fakturiranja. Otvorite komunikacijske kanale za svoje klijente i potencijalne klijente integracijom Wixa s OneDeskovim aplikacijama usmjerenim na kupce.  <\/p>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-onedesk-integrate-with-wix\">Kako se OneDesk integrira s Wixom<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">OneDesk<\/a> uklju\u010duje ono \u0161to nazivamo korisni\u010dkim aplikacijama. <a href=\"https:\/\/onedesk.com\/hr\/korisnicke-aplikacije\/\" target=\"_blank\" rel=\"noreferrer noopener\">Korisni\u010dke aplikacije<\/a> su alati koje va\u0161i klijenti mogu koristiti za interakciju s vama u stvarnom vremenu. Ove aplikacije uklju\u010duju live chat, obrasce za zahtjeve, korisni\u010dki portal i samouslu\u017enu bazu znanja. Dodajte korisni\u010dke aplikacije na svoju web stranicu kako biste iskoristili sve prednosti:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Proaktivno podr\u017eavajte klijente &#8212; Omogu\u0107ite klijentima da dobiju brze odgovore u stvarnom vremenu putem live chata.  <\/li>\n\n\n\n<li>Pretvorite potencijalne kupce &#8212; Istra\u017eivanje je pokazalo da se anga\u017eman korisnika i konverzija pove\u0107avaju s chatom u\u017eivo.<\/li>\n\n\n\n<li>Stvorite vi\u0161estruke kanale podr\u0161ke &#8212; Upoznajte svoje klijente tamo gdje se nalaze tako \u0161to \u0107ete im omogu\u0107iti jednostavne na\u010dine da dopru do va\u0161eg tima.<\/li>\n\n\n\n<li>Centralizirajte komunikaciju &#8212; bilo putem e-po\u0161te, chata, obrasca, portala ili drugih na\u010dina, komunikacija s korisnicima centralizirana je u OneDesku.  <\/li>\n\n\n\n<li>Potaknite samoposlu\u017eivanje &#8212; Objavite FAQ i vodi\u010de za bazu znanja i smanjite uobi\u010dajena pitanja.<\/li>\n\n\n\n<li>Pove\u0107ajte produktivnost agenta &#8212; Omogu\u0107avanjem samoposlu\u017eivanja i centralizirane komunikacije, agenti mogu ostati organizirani i usredoto\u010deni na pru\u017eanje najbolje podr\u0161ke.  <\/li>\n<\/ul>\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/09\/Example-Embedded-Widget.png\" alt=\"\" class=\"wp-image-240765\" width=\"384\" height=\"143\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/09\/Example-Embedded-Widget.png 616w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/09\/Example-Embedded-Widget-300x112.png 300w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/figure>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-add-onedesk-s-web-widget-to-your-wix-site\">Dodajte OneDesk web widget na svoju Wix stranicu<\/h3>\n\n<p class=\"wp-block-paragraph\">Dodajte web widget na svoju Wix stranicu. Web widget pojavljuje se kao obla\u010di\u0107 na va\u0161im Wix stranicama. Va\u0161i klijenti ili potencijalni kupci mogu kliknuti obla\u010di\u0107 da bi otvorili web widget. Va\u0161 web widget uklju\u010duje sve korisni\u010dke aplikacije po va\u0161em izboru kao kartice u prozoru.  <\/p>\n\n<p class=\"wp-block-paragraph\">OneDesk widget mo\u017ee uklju\u010divati:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Live chat<\/strong> : omogu\u0107uje razmjenu poruka u stvarnom vremenu izme\u0111u va\u0161ih kupaca i agenata.  <\/li>\n\n\n\n<li><strong>Portal za korisnike<\/strong> : omogu\u0107uje korisnicima da pregledaju svoje karte ili zadatke i budu u tijeku s njima.<\/li>\n\n\n\n<li><strong>Obrasci zahtjeva<\/strong> : omogu\u0107uje klijentima slanje novih ulaznica (ili zadataka) pomo\u0107u prilagodljivih obrazaca.  <\/li>\n\n\n\n<li><strong>Baza znanja<\/strong> : sredi\u0161te informacija koje korisnici mogu koristiti za pronala\u017eenje odgovora.  <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Sve aplikacije usmjerene na kupce povezane su s Onedeskom, koji nudi sveobuhvatne alate za izdavanje ulaznica i upravljanje poslom.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" alt=\"korisni&#x10D;ki widget slu&#x17E;be za pomo&#x107;\" class=\"wp-image-233837\" width=\"333\" height=\"423\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger-236x300.webp 236w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/><\/figure>\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-integrate-wix-with-help-desk-software\">Integrirajte Wix sa softverom slu\u017ebe za pomo\u0107<\/h3>\n\n<p class=\"wp-block-paragraph\">Sva va\u0161a komunikacija s korisnicima centralizirana je u OneDesku. Korisnici se mogu obratiti putem <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/email-to-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">integracije e-po\u0161te<\/a> , chata u\u017eivo, portala ili obrazaca. Tiketi se automatski kreiraju iz e-po\u0161te i obrazaca, dok se poruke live chata mogu pretvoriti u tikete. Ulaznica je u biti zahtjev kupca ili pitanje. <a href=\"https:\/\/onedesk.com\/ticketing-system-from-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">U usporedbi sa samo e-po\u0161tom<\/a> , tiketi sadr\u017ee robusne zna\u010dajke koje vam poma\u017eu da lak\u0161e upravljate, pratite i rje\u0161avate zahtjeve. Na primjer, odgovorite klijentima izravno iz karte; pratiti status i napredak; dodijeliti ulaznice agentima; drill down do kup\u010devih zahtjeva; i prijavite vrijeme izravno na kartu.<\/p>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-integrate-wix-with-psa-and-project-management\">Integrirajte Wix s PSA i upravljanjem projektima  <\/h3>\n\n<p class=\"wp-block-paragraph\">OneDesk vam omogu\u0107uje planiranje operacija i projekata &#8212; sve iz istog alata kojim upravljate korisni\u010dkom podr\u0161kom. Ova jedinstvena mje\u0161avina zna\u010dajki posebno je korisna za tvrtke koje isporu\u010duju projekte klijentima ili pru\u017eaju stalne usluge. Na primjer, pratite vrijeme na pitanjima podr\u0161ke i fakturirajte klijentima za naplativi rad. Ili izgradite i planirajte cijele projekte prema zahtjevima kupaca. OneDesk ima ogroman broj <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/\" target=\"_blank\" rel=\"noreferrer noopener\">zna\u010dajki<\/a> koje poma\u017eu va\u0161oj tvrtki da isporu\u010di na vrijeme i iznimne projekte.  <\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-install-the-web-widget-to-your-wix-site\">Kako instalirati web widget na svoju Wix stranicu<\/h2>\n\n<p class=\"wp-block-paragraph\">Dodavanje web widgeta na va\u0161e Wix mjesto je prili\u010dno jednostavno. Jednostavno kopirajte isje\u010dak widgeta iz postavki OneDeska. Zatim zalijepite isje\u010dak koda u svoj Wix odjeljak &#8216;prilago\u0111eni kod&#8217;. Pogledajte detaljnije upute u na\u0161oj bazi znanja: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3594eec2-bd48-4fcf-b09c-9f9fc3e44b77\" target=\"_blank\" rel=\"noreferrer noopener\">Kako se integrirati s Wixom<\/a> .<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>1. dio: Kopirajte isje\u010dak koda widgeta<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Prijavite se na svoj OneDesk ra\u010dun.  <\/li>\n\n\n\n<li>Idite na Administracija &gt;&gt; Korisni\u010dke aplikacije &gt;&gt; Postavke aplikacije prilago\u0111ene mobilnim ure\u0111ajima.<\/li>\n\n\n\n<li>Kliknite &#8216;Generiraj isje\u010dak&#8217; i kopirajte kod u prozor.  <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>2. dio: dodajte isje\u010dak na svoju Wix stranicu<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Idite na stranicu za upravljanje svojim web mjestom na Wixu (manage.wix.com).<\/li>\n\n\n\n<li>Odaberite &#8216;Postavke&#8217; na donjoj lijevoj bo\u010dnoj traci.<\/li>\n\n\n\n<li>Pod &#8216;Napredno&#8217; odaberite prilago\u0111eni kod.<\/li>\n\n\n\n<li>Odaberite &#8220;Dodaj prilago\u0111eni kod&#8221;.<\/li>\n\n\n\n<li>Zalijepite JavaScript k\u00f4d koji ste kopirali u prvom dijelu.<\/li>\n\n\n\n<li>U odjeljku &#8220;Place the code&#8221; odaberite &#8220;Body-Start&#8221;.<\/li>\n\n\n\n<li>Pritisnite &#8216;Primijeni&#8217;.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Obla\u010di\u0107 web widgeta sada \u0107e se pojaviti na va\u0161im stranicama. Korisnici mogu kliknuti obla\u010di\u0107 kako bi otvorili widget i koristili bilo koju korisni\u010dku aplikaciju koju dodate u widget. Mo\u017eete mijenjati korisni\u010dke aplikacije i izgled widgeta iz postavki administracije OneDeska. Da biste konfigurirali te postavke, ne\u0107ete morati dodatno mijenjati svoje web mjesto (pogledajte povezane \u010dlanke).<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Napomena<\/strong> : Mo\u017eda \u0107ete morati izbrisati ChatBox koji dolazi s Wixom prema zadanim postavkama. Da biste to u\u010dinili, idite u ure\u0111iva\u010d web stranice Wix.<\/p>\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\">povezani \u010dlanci<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/onedesk.com\/hr\/dodajte-aplikacije-na-svoju-web-stranicu\/\">Dodavanje korisni\u010dkih aplikacija na va\u0161u stranicu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">Konfiguriranje va\u0161eg web widgeta<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Wix je popularan alat za izradu web stranica koji svakome omogu\u0107uje izradu lijepih stranica s predlo\u0161cima i drugim gotovim elementima. OneDesk je sveobuhvatni softver za upravljanje poslom. Uz OneDesk mo\u017eete pojednostaviti vi\u0161estruke aspekte svog poslovanja i upravljati njima, od korisni\u010dke podr\u0161ke i upravljanja zadacima do pra\u0107enja vremena i fakturiranja. Otvorite komunikacijske kanale za svoje klijente [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10146],"tags":[],"class_list":["post-250634","post","type-post","status-publish","format-standard","hentry","category-1-kako-koristiti-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - 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