{"id":269705,"date":"2024-03-05T19:19:37","date_gmt":"2024-03-05T19:19:37","guid":{"rendered":"https:\/\/onedesk.com\/release-notes-march2024\/"},"modified":"2024-03-22T13:08:52","modified_gmt":"2024-03-22T13:08:52","slug":"release-notes-march2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/hr\/release-notes-march2024\/","title":{"rendered":"Novi o\u017eujak 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">O\u017eujsko izdanje OneDeska sada je objavljeno!  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-assistant-beta\">AI Agent Assistant (Beta)<\/h2>\n\n<div style=\"height:6px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk predstavlja na\u0161eg novog agenta koji pokre\u0107e AI! Odie (OD) pomo\u0107i \u0107e va\u0161em timu da slu\u017ei va\u0161im klijentima \u0161to je mogu\u0107e u\u010dinkovitije.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-an-ai-agent-that-learns-your-business\">AI agent koji u\u010di va\u0161em poslovanju<\/h3>\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Odie radi tako \u0161to u\u010di iz podataka na va\u0161em OneDesk ra\u010dunu (va\u0161 korpus znanja) kako bi vam pomogao odgovoriti na pitanja o va\u0161oj tvrtki, proizvodima ili uslugama. Za sada su izvori podataka dostupni AI za kori\u0161tenje:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u010clanci baze znanja<\/strong> : svi objavljeni \u010dlanci baze znanja koje imate na OneDesku.  <\/li>\n\n\n\n<li><strong>Spremljeni odgovori<\/strong> : svi spremljeni odgovori koje ste unijeli u OneDesk.<\/li>\n\n\n\n<li><strong>Prethodni odgovori<\/strong> na upite kupaca koje su poslali ljudi.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Mo\u017eete kontrolirati koje \u0107e izvore Odie koristiti za u\u010denje. Kako va\u0161i podaci rastu, Odie postaje pametniji.<\/p>\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-ai-makes-your-job-easier\">AI vam olak\u0161ava posao<\/h3>\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Nakon \u0161to se umjetna inteligencija uvje\u017eba na va\u0161im podacima, mo\u017ee vam pomo\u0107i da podr\u017eite svoje klijente uz znatno manje napora. Evo kako Odie mo\u017ee pomo\u0107i:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Kada odgovarate korisniku, zamolite AI da vam generira odgovor. Mo\u017eete ga pro\u010ditati i urediti prije nego \u0161to ga po\u0161aljete. Tako\u0111er ga mo\u017eete spremiti kao &#8216;spremljeni odgovor&#8217; za ponovnu upotrebu u budu\u0107nosti i automatski \u0107e postati dio va\u0161eg korpusa znanja.<\/li>\n\n\n\n<li>Odie uklju\u010duje reference na KB \u010dlanke s va\u0161im odgovorima. Ako AI koristi jedan ili vi\u0161e \u010dlanaka za sastavljanje svog odgovora, mo\u017ee uklju\u010diti relevantnu poveznicu kako bi korisnik mogao pro\u010ditati vi\u0161e.<\/li>\n\n\n\n<li>Dopustite botu da prvi odgovori. Ako \u017eelite da bot poku\u0161a odgovoriti kupcu prije nego \u0161to palicu preda \u010dovjeku, mo\u017eete i to u\u010diniti.  <\/li>\n\n\n\n<li>Dopustite botu da odgovori na live chat kada ste izvan mre\u017ee. Podr\u0161ku 24-7 mo\u017eete ponuditi jednostavnim uklju\u010divanjem bota. Ako ste izgradili dovoljno velik korpus, bit \u0107ete iznena\u0111eni kvalitetom odgovora.<\/li>\n\n\n\n<li>Koristite AI kao prvu to\u010dku kontakta kada kupac po\u0161alje kartu. Ako se prona\u0111e odgovor, to vam mo\u017ee u\u0161tedjeti kartu. Ako nije, od kupca nije potreban dodatni rad.<\/li>\n<\/ul>\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-more-to-come\">Dolazi jo\u0161!<\/h3>\n\n<p class=\"wp-block-paragraph\">Nismo zavr\u0161ili s radom na Odieju. Budu\u0107a pobolj\u0161anja uklju\u010duju:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Podr\u0161ka za dodavanje web stranica s vlastite web stranice kao izvora obuke i referentnih veza.<\/li>\n\n\n\n<li>Mogu\u0107nost pojedina\u010dnog stavljanja odre\u0111enih stranica i drugog sadr\u017eaja na crnu listu u va\u0161em korpusu znanja.<\/li>\n\n\n\n<li>Sposobnost prepoznavanja \u010desto postavljanih pitanja i predlaganja \u010dlanaka\/spremljenih odgovora koji na njih odgovaraju.<\/li>\n<\/ul>\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-pricing-trial-and-beta-program\">Cijene, probni i beta program<\/h3>\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Odie je u Beta fazi, ali je trenutno dostupan za prodaju. Mo\u017eete po\u010deti koristiti AI kako biste pobolj\u0161ali svoje tijekove rada i pove\u0107ali u\u010dinkovitost tima.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ako ga \u017eelite isprobati, nudimo besplatno probno razdoblje od 14 dana.  <\/li>\n\n\n\n<li>Cijena je 9,99 USD\/korisnik\/mjesec. To uklju\u010duje pribli\u017eno 1000 upita mjese\u010dno za svaku korisni\u010dku licencu koju imate. Ako imate 20 korisnika, imate 20.000 upita!<\/li>\n\n\n\n<li>Ako \u017eelite biti beta tester tijekom na\u0161eg beta razdoblja, rado \u0107emo vam ponuditi 3 mjeseca besplatnog AI dodatka. U zamjenu biste pristali razviti svoj korpus znanja i dati svoje povratne informacije, izvje\u0161\u0107a o pogre\u0161kama i prijedloge. Javite se ako vas ovo zanima.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"681\" height=\"583\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live.png\" alt=\"\" class=\"wp-image-269536\" style=\"width:603px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live.png 681w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live-300x257.png 300w\" sizes=\"(max-width: 681px) 100vw, 681px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-a-brand-new-api\">Potpuno novi API<\/h2>\n\n<p class=\"wp-block-paragraph\">Ponovno smo izgradili na\u0161 API od vrha do dna. Ovaj API je veliko pobolj\u0161anje i nudi sljede\u0107a pobolj\u0161anja:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Puno vi\u0161e pokrivenosti. Mnogo novih krajnjih to\u010daka, koje pokrivaju sve va\u017ene entitete u OneDesku, i mnogo novih svojstava na svakom entitetu.<\/li>\n\n\n\n<li>Razumna i dosljedna struktura na svim krajnjim to\u010dkama:<\/li>\n\n\n\n<li>Dobijte entitet prema ID-u<\/li>\n\n\n\n<li>Stvori entitet<\/li>\n\n\n\n<li>A\u017euriraj entitet<\/li>\n\n\n\n<li>Filtrirajte entitete<\/li>\n\n\n\n<li>Bolja i sveobuhvatnija dokumentacija uvelike olak\u0161ava razvojni proces.<\/li>\n\n\n\n<li>Pobolj\u0161ana ograni\u010denja brzine.<\/li>\n\n\n\n<li>API klju\u010devi za autentifikaciju &#8211; Generirajte \u017eeljeni broj klju\u010deva, ali budite svjesni da svaki klju\u010d tro\u0161i korisni\u010dku licencu<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Kako se ne bi prekinule postoje\u0107e integracije, stari API za sada \u0107e ostati aktivan, ali treba ga smatrati zastarjelim. Sve nove integracije ili pobolj\u0161anja postoje\u0107ih trebaju biti izgra\u0111ene s novim API-jem.  <\/p>\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pre-paid-support-hours-nbsp-time-bank-block-of-hours-etc\">Unaprijed pla\u0107eni sati podr\u0161ke (banka vremena, blok sati, itd.)<\/h2>\n\n<p class=\"wp-block-paragraph\">Prodajete li ponekad (ili \u017eelite prodati) blokove sati podr\u0161ke svojim klijentima? U ovom smo izdanju dodali podr\u0161ku upravo za to. Sada u OneDesku mo\u017eete:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Dodajte unaprijed pla\u0107ene sate podr\u0161ke (PPH) na ra\u010dune svojih klijenata.<\/li>\n\n\n\n<li>Stvorite projekte u kojima se rad obavljen na ulaznicama tereti tih sati.  <\/li>\n\n\n\n<li>Imajte stalnu svijest o preostalim unaprijed pla\u0107enim satima na korisni\u010dkom ra\u010dunu. Kada agent radi na karti, bilje\u017ei vremenski list ili pokre\u0107e radno vrijeme, uvijek \u0107e znati koliko je unaprijed pla\u0107enih sati preostalo.<\/li>\n\n\n\n<li>Jednostavno generirajte fakture za svoje klijente kako biste nadopunili svoju banku sati. Nakon pla\u0107anja fakture, unaprijed pla\u0107eni sati automatski \u0107e se priznati.<\/li>\n\n\n\n<li>Pratite povijest sati na ra\u010dunu. Svaki put kada se rad bilje\u017ei, kupuju dodatni sati ili administrator napravi promjenu, vodi se zapis. Mo\u017eete \u010dak i poslati izvje\u0161\u0107e kupcu.<\/li>\n<\/ul>\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-improved-cards-view-kanban-board\">Pobolj\u0161ani prikaz kartica (Kanban plo\u010da)<\/h2>\n\n<p class=\"wp-block-paragraph\">Pregledali smo prikaz plo\u010de statusa kako bismo dodali neka popularno tra\u017eena pobolj\u0161anja:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Dodajte i uklonite svojstva s kartice, uklju\u010duju\u0107i prilago\u0111ena svojstva. Ove se postavke spremaju u va\u0161 prikaz kako biste mogli izraditi razli\u010dite plo\u010de s razli\u010ditim karticama za razli\u010dite slu\u010dajeve upotrebe.<\/li>\n\n\n\n<li>Promijenite veli\u010dinu stupaca kartice da pro\u0161irite ili smanjite karticu. Ove promjene se tako\u0111er spremaju u prikaz.<\/li>\n\n\n\n<li>Pro\u010distio je stil kako bi dobio jednostavniji dizajn.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Preporu\u010dujemo da pregledate prilago\u0111ene prikaze &#8216;plo\u010de statusa&#8217; kako biste bili sigurni da imate stupce koje \u017eelite zadr\u017eati, kao i da prilagodite svojstva koja \u017eelite zadr\u017eati na kartici.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"878\" height=\"373\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Card-new1.png\" alt=\"\" class=\"wp-image-269550\" style=\"width:788px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Card-new1.png 878w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Card-new1-300x127.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Card-new1-768x326.png 768w\" sizes=\"(max-width: 878px) 100vw, 878px\" \/><\/figure>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-upgrades-to-invoicing-and-quoting\">Nadogradnje fakturiranja i ponude<\/h2>\n\n<p class=\"wp-block-paragraph\">U posljednjih nekoliko izdanja uveli smo fakturiranje, ponudu i podr\u0161ku za vrijeme i materijale te projekte s fiksnim naknadama. Nastavljamo s inovacijama u ovom podru\u010dju i ovo izdanje dodaje sljede\u0107a pobolj\u0161anja:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Sprije\u010dite korisnike da predaju vi\u0161e od &#8220;maksimalnog broja naplativih sati&#8221; za projekt.<\/li>\n\n\n\n<li>  Ozna\u010dite korisni\u010dke projekte s imenom korisni\u010dke organizacije.<\/li>\n\n\n\n<li>Odvojite sljedbenike kupaca i korisnika na predlo\u0161ku projekta.<\/li>\n<\/ul>\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-reports-improvements\">Izvje\u0161taji o pobolj\u0161anjima<\/h2>\n\n<p class=\"wp-block-paragraph\">Izvje\u0161\u0107ivanje u OneDesku vrlo je popularna zna\u010dajka, pa smo je u ovom izdanju dosta popravili. Uz rje\u0161avanje nekih problema, dodali smo mnoge nove zna\u010dajke:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Nove opcije grupiranja, novi izbori stupaca i jo\u0161 mnogo toga.<\/li>\n\n\n\n<li>Mnoga nova svojstva uklju\u010duju\u0107i SLA svojstva, svojstva istra\u017eivanja i jo\u0161 mnogo toga.<\/li>\n\n\n\n<li>Zamijenjena su &#8216;pro\u0161la izvje\u0161\u0107a&#8217; mre\u017eom s paginacijom.<\/li>\n\n\n\n<li>Dodano pretra\u017eivanje za pronala\u017eenje predlo\u017eaka izvje\u0161\u0107a i pronala\u017eenje svojstava u bira\u010du stupaca.<\/li>\n\n\n\n<li>Pobolj\u0161ano povla\u010denje i ispu\u0161tanje za promjenu redoslijeda stupaca.<\/li>\n\n\n\n<li>Dodane detaljnije informacije o trenutnom rasporedu izvje\u0161\u0107a.<\/li>\n\n\n\n<li>Dodana je mogu\u0107nost kloniranja predlo\u0161ka izvje\u0161\u0107a.<\/li>\n\n\n\n<li>  Uklju\u010deno vi\u0161e unaprijed izra\u0111enih izvje\u0161\u0107a.<\/li>\n\n\n\n<li>Dodana je mogu\u0107nost generiranja izvje\u0161\u0107a koja uklju\u010duju vi\u0161e vrsta radnih stavki u jednom izvje\u0161\u0107u (ulaznice, zadaci itd.)<\/li>\n<\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-google-workspace-integration\">Integracija Google Workspacea<\/h2>\n\n<p class=\"wp-block-paragraph\">Va\u0161 Google Workspace sada se mo\u017ee \u010dvr\u0161\u0107e integrirati s va\u0161im OneDeskom. Nisu sve ove zna\u010dajke nove, ali sada mo\u017eete:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pove\u017eite se s Gmailom za snimanje i slanje ulaznica izravno s va\u0161eg Gmail ra\u010duna (a time i putem vlastite domene).<\/li>\n\n\n\n<li>Pove\u017eite svoj Google kalendar kako biste mogli vidjeti svoje Google doga\u0111aje u svom OneDesk kalendaru i svoje OneDesk doga\u0111aje u svom Google kalendaru. OneDesk \u0107e \u010dak koristiti doga\u0111aje va\u0161eg Google kalendara kada izra\u010dunava va\u0161u dostupnost.<\/li>\n\n\n\n<li>Pove\u017eite svoj Google Drive s OneDeskom. Zatim mo\u017eete prilo\u017eiti dokumente sa svog Google diska ulaznicama, zadacima, projektima i razgovorima. Budu\u0107i da se dokumenti nalaze na va\u0161em Google disku, uvijek \u0107e biti a\u017eurni i sigurnosno kopirani od strane Googlea.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"560\" height=\"309\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Drive-int.png\" alt=\"\" class=\"wp-image-269564\" style=\"width:482px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Drive-int.png 560w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/Drive-int-300x166.png 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-controls-for-push-notifications\">Kontrole za push obavijesti<\/h2>\n\n<p class=\"wp-block-paragraph\">Sada mo\u017eete kontrolirati koje obavijesti dolaze na va\u0161 ure\u0111aj putem push obavijesti. Ako imate instaliranu mobilnu aplikaciju OneDesk, mo\u017eete odabrati o \u010demu \u0107ete biti obavije\u0161teni i \u017eelite li primati obavijesti putem push-a. Time se mo\u017ee upravljati pod Va\u0161im profilom &gt; Obavijesti.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-gantt-export\">Ganttov izvoz<\/h2>\n\n<p class=\"wp-block-paragraph\">Sada mo\u017eete izvoziti gantogram izravno iz samog grafikona. Mo\u017eete ga izvesti kao PDF, PNG ili XML (MS Project).<\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-milestones-nbsp\">Prekretnice  <\/h2>\n\n<p class=\"wp-block-paragraph\">Prekretnice su zadaci koji nemaju trajanje i rad. Mo\u017eete ih koristiti u projektu za ozna\u010davanje to\u010daka u vremenu ili to\u010daka u napretku projekta.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Stvorite prekretnicu ozna\u010davanjem zadatka kao prekretnice u internom obrascu za stvaranje<\/li>\n\n\n\n<li>Dodajte ili uklonite stvaranje miljokaza iz obrasca u postavkama administratora. Mo\u017eete \u010dak omogu\u0107iti ulaznice za prekretnice ako \u017eelite.<\/li>\n\n\n\n<li>Prekretnice ne mogu imati planirano trajanje\/posao ili stvarno trajanje\/posao, ali ina\u010de imaju mnoge zna\u010dajke normalnog zadatka kao \u0161to su razgovori, ovla\u0161tenici i drugo.<\/li>\n\n\n\n<li>Prekretnicu mo\u017eete povezati s drugim zadacima i dopustiti joj da se pomi\u010de na vremenskoj traci dok se drugi zadaci ponovno raspore\u0111uju.<\/li>\n\n\n\n<li>Prekretnicu mo\u017eete usidriti na odre\u0111eni datum (koriste\u0107i ograni\u010denje &#8216;Mora zapo\u010deti&#8217;) i ona se ne\u0107e pomaknuti \u010dak ni kada se povezani zadaci premjeste.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"905\" height=\"273\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/milestones1.png\" alt=\"\" class=\"wp-image-269578\" style=\"width:751px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/milestones1.png 905w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/milestones1-300x90.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/milestones1-768x232.png 768w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/figure>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-customize-colors-and-logo\">Prilagodite boje i logotip<\/h2>\n\n<p class=\"wp-block-paragraph\">\u017delite li prilagoditi svoj OneDesk da izgleda druga\u010dije? Mrzite li boje koje smo odabrali za vas? \u017delite li gledati svoj logotip umjesto na\u0161eg? Pa sada mo\u017eete! Administratori u OneDesku (na planu &#8216;Enterprise&#8217;) mogu odabrati razli\u010dite boje za gornju traku, bo\u010dnu traku i tekst na njima. Tako\u0111er mogu u\u010ditati druga\u010diji logotip. Preporu\u010da se roza\/zelena kombinacija \ud83d\ude09<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/logo-custom1-1024x552.png\" alt=\"\" class=\"wp-image-269592\" style=\"width:810px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/logo-custom1-1024x552.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/logo-custom1-300x162.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/logo-custom1-768x414.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/logo-custom1.png 1216w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-auto-assign-by-availability\">Automatsko dodjeljivanje prema dostupnosti<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk je ve\u0107 podr\u017eavao automatsko dodjeljivanje &#8217;round robin&#8217; ili timu, ali sada mo\u017eete automatski dodijeliti \u010dlanu tima koji ima najve\u0107u dostupnost. Evo kako to funkcionira:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Stvorite automatizaciju s &#8216;Dodijeli prema dostupnosti&#8217; kao radnjom.  <\/li>\n\n\n\n<li>U radnji odaberite skup korisnika ili tim korisnika koji se mogu dodijeliti.<\/li>\n\n\n\n<li>Odaberite razdoblje tijekom kojeg \u017eelite procijeniti dostupnost svojih korisnika.<\/li>\n\n\n\n<li>Kada se aktivira automatizacija, stavka \u0107e biti dodijeljena korisniku s najve\u0107om dostupno\u0161\u0107u.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Na primjer: Napravite automatizaciju koja \u0107e dodijeliti novostvorene ulaznice \u010dlanovima tima za podr\u0161ku koji danas imaju najvi\u0161e raspolo\u017eivosti. Kako ulaznice budu pristizale, dodijeljeni posao \u0107e se ravnomjerno raspore\u0111ivati \u200b\u200bprema tome tko ima najvi\u0161e slobodnog vremena (ili je najmanje prebukiran \ud83d\ude42<\/p>\n\n<p class=\"wp-block-paragraph\">Objavljeni su novi i a\u017eurirani <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a12727a4-173c-4d8c-a6a0-078e33b8c4fe\">\u010dlanci baze znanja<\/a> o novim zna\u010dajkama. Osim toga, o\u010dekujte vi\u0161e blogova o ovim zna\u010dajkama u nadolaze\u0107im tjednima.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>O\u017eujsko izdanje OneDeska sada je objavljeno! AI Agent Assistant (Beta) OneDesk predstavlja na\u0161eg novog agenta koji pokre\u0107e AI! Odie (OD) pomo\u0107i \u0107e va\u0161em timu da slu\u017ei va\u0161im klijentima \u0161to je mogu\u0107e u\u010dinkovitije. AI agent koji u\u010di va\u0161em poslovanju Odie radi tako \u0161to u\u010di iz podataka na va\u0161em OneDesk ra\u010dunu (va\u0161 korpus znanja) kako bi vam [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10168],"tags":[],"class_list":["post-269705","post","type-post","status-publish","format-standard","hentry","category-3-release-notes-hr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDesk, o\u017eujak 2024.: AI asistent, unaprijed pla\u0107eni sati, prekretnice...<\/title>\n<meta name=\"description\" content=\"Izdanje iz o\u017eujka 2024. donosi mnoge uzbudljive nove zna\u010dajke. 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