{"id":293704,"date":"2025-05-09T20:37:02","date_gmt":"2025-05-09T20:37:02","guid":{"rendered":"https:\/\/onedesk.com\/new-jan-25\/"},"modified":"2025-05-09T20:37:06","modified_gmt":"2025-05-09T20:37:06","slug":"new-jan-25","status":"publish","type":"post","link":"https:\/\/onedesk.com\/hr\/new-jan-25\/","title":{"rendered":"Novo u OneDesku: sije\u010danj 2025."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Sretna nova godina od OneDesk tima! Izdanje za sije\u010danj 2025. sada je dostupno s nekim sjajnim novim zna\u010dajkama i pobolj\u0161anjima.   <\/p>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-user-dashboard\">Nadzorna plo\u010da za nove korisnike<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk sada ima novu stranicu nadzorne plo\u010de posve\u0107enu pojedina\u010dnom korisniku. Sada kada posjetite svoju po\u010detnu stranicu, vidjet \u0107ete kolekciju widgeta i KPI-jeva koji \u0107e vam pomo\u0107i da pratite svoj rad. Evo nekih najva\u017enijih zna\u010dajki:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Interaktivni widgeti za va\u0161e obavijesti, obaveze (ulaznice i dodijeljene zadatke), kalendar, radno optere\u0107enje i jo\u0161 mnogo toga.<\/li>\n\n\n\n<li>Osobni KPI-jevi za pra\u0107enje rezultata va\u0161eg rada, uklju\u010duju\u0107i otvorene zadatke, tikete, vrijeme odziva, pra\u0107ena vremena, SAT rezultat i jo\u0161 mnogo toga.<\/li>\n\n\n\n<li>Konfigurirajte svoju nadzornu plo\u010du dodavanjem, uklanjanjem i promjenom redoslijeda widgeta i KPI-jeva.<\/li>\n\n\n\n<li>Konfigurirajte svaki widget za filtriranje po sebi\/svojim timovima\/svim korisnicima i vremenskom okviru.<\/li>\n\n\n\n<li>Izradite dodatne nadzorne plo\u010de i dodajte widgete i konfiguracije prema potrebi<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Isprobajte nadzornu plo\u010du i pogledajte sve dostupne widgete. \u017delite li da dodamo neki KPI ili widget? Javite nam.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif\" alt=\"\" class=\"wp-image-275411\" style=\"width:826px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-300x158.gif 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-768x404.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-webform-configuration-options\">Nove opcije konfiguracije web obrasca<\/h2>\n\n<p class=\"wp-block-paragraph\">Na zahtjev mnogih dodali smo dodatne opcije konfiguracije za va\u0161e web obrasce kako biste mogli kreirati obrasce zahtjeva ili zahtjeva za korisni\u010dku uslugu koji su vam potrebni (samo za MFA). Sada mo\u017eete: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Dodajte dodatni obja\u0161njavaju\u0107i tekst u bilo koje polje<\/li>\n\n\n\n<li>Dodajte blokove teksta i slika u web obrazac<\/li>\n\n\n\n<li>Dodajte razdjelnike u web obrazac kako biste podijelili polja u odjeljke<\/li>\n\n\n\n<li>Uredite odredi\u0161nu stranicu s vi\u0161e obrazaca koja se prikazuje krajnjim korisnicima kada trebaju odabrati izme\u0111u vi\u0161e obrazaca.<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-customer-organization-manager\">Voditelj organizacije kupaca<\/h2>\n\n<p class=\"wp-block-paragraph\">Sada mo\u017eete odrediti jednog ili vi\u0161e kupaca u organizaciji kupaca kako biste mogli vidjeti sve ulaznice koje su zatra\u017eili svi \u010dlanovi te organizacije.<\/p>\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-improved-single-sign-on-sso-for-customers\">Pobolj\u0161ana jednokratna prijava (SSO) za korisnike<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>SAML je sada dostupan zajedno s OpenID Connectom kako bi se va\u0161im korisnicima omogu\u0107ila jednokratna prijava (SSO) za mobilne aplikacije.<\/li>\n\n\n\n<li>Konfigurirajte opcije prijave na svoju namjensku stranicu za prijavu korisnika.  <\/li>\n\n\n\n<li>Pobolj\u0161ani tijek konfiguracije SAML-a uklanja nekoliko koraka kako bi postavljanje bilo lak\u0161e.<\/li>\n<\/ul>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-multiple-timers-on-mobile\">Vi\u0161e timera na mobitelu<\/h2>\n\n<p class=\"wp-block-paragraph\">Nedavno smo u glavnu aplikaciju dodali podr\u0161ku za vi\u0161e timera. Sada smo je dodali i u mobilnu aplikaciju OneDesk. Pokrenite timere sekvencijalno, spremite pauzirane timere ili pokrenite vi\u0161e timera istovremeno. Va\u0161 administrator mo\u017ee postaviti \u0161to je dopu\u0161teno.   <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-upgrades-to-the-automated-intake-project\">Nadogradnje projekta automatiziranog unosa<\/h2>\n\n<p class=\"wp-block-paragraph\">&#8216;Prijemni projekt&#8217; je vrlo popularna zna\u010dajka gdje novi tiketi od korisni\u010dke organizacije uvijek zavr\u0161avaju u vlastitom namjenskom projektu. To vas ne samo odr\u017eava organiziranima, ve\u0107 omogu\u0107uje i mnoge korisne tijekove rada, uklju\u010duju\u0107i: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Prilago\u0111eno usmjeravanje karata za razli\u010dite korisnike<\/li>\n\n\n\n<li>Dijeljenje projekata prijema s agentima dodijeljenim klijentu<\/li>\n\n\n\n<li>Personalizirani automatski odgovori  <\/li>\n\n\n\n<li>mnogo vi\u0161e.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Ovim izdanjem smo pobolj\u0161ali projekt unosa na sljede\u0107i na\u010din:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Dodavanje eksplicitne veze izme\u0111u projekta i korisni\u010dke organizacije<\/li>\n\n\n\n<li>Dopu\u0161tanje preimenovanja projekata unosa<\/li>\n\n\n\n<li>  Automatsko postavljanje podnositelja zahtjeva za projekt<\/li>\n\n\n\n<li>Nova ikona pomo\u0107i \u0107e vam da prepoznate &#8216;Upisne projekte&#8217;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"761\" height=\"181\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png\" alt=\"\" class=\"wp-image-275425\" style=\"width:604px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png 761w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1-300x71.png 300w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/figure>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-rich-text-component-upgrade\">Nadogradnja komponente oboga\u0107enog teksta<\/h2>\n\n<p class=\"wp-block-paragraph\">Mnoge su nadogradnje napravljene na ure\u0111iva\u010du oboga\u0107enog teksta koji se koristi u detaljima, prilago\u0111enom polju oboga\u0107enog teksta i sastavlja\u010du razgovora. Deseci manjih gre\u0161aka i problema s upotrebljivo\u0161\u0107u ispravljeni su ovom nadogradnjom. <\/p>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-one-time-access-tokens-for-us-to-support-you-better\">Jednokratni tokeni za pristup kako bismo vam pru\u017eili bolju podr\u0161ku<\/h2>\n\n<p class=\"wp-block-paragraph\">U OneDesku nam je va\u0161a privatnost va\u017ena. To zna\u010di da ne mo\u017eemo jednostavno pogledati va\u0161 ra\u010dun kada vam poku\u0161avamo pomo\u0107i u rje\u0161avanju problema ili konfiguriranju postavke. Nova opcija za na\u0161e planove na razini poduze\u0107a omogu\u0107it \u0107e administratorima ra\u010duna generiranje i slanje jednokratne poveznice za pristup na\u0161em timu za podr\u0161ku. To \u0107e nam omogu\u0107iti da se prijavimo samo jednom kako bismo pogledali va\u0161 ra\u010dun i rije\u0161ili problem koji prijavljujete. Imajte na umu da ova opcija nije dostupna za ra\u010dune s omogu\u0107enim HIPAA-om.    <\/p>\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-other-enhancements\">Ostala pobolj\u0161anja:<\/h2>\n\n<p class=\"wp-block-paragraph\">Tako\u0111er smo dodali stotine drugih ispravaka programskih pogre\u0161aka i pobolj\u0161anja, uklju\u010duju\u0107i:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mogu\u0107nost filtriranja statusa s identi\u010dnim imenima \u010dak i ako se odnose na vi\u0161e vrsta predmeta. Imajte na umu da \u0107e spremljene prikaze koji ovise o tim filterima trebati a\u017eurirati ako preimenujete svoje kipove. <\/li>\n\n\n\n<li>Ozna\u010davanje gumba &#8216;kreiraj razgovor&#8217; i &#8216;po\u0161alji&#8217; bojama kako biste lak\u0161e razlikovali odgovore korisnika (zeleno) od internih poruka (plavo)<\/li>\n\n\n\n<li>Podr\u0161ka za portugalski &#8211; iz Portugala (uz brazilski)<\/li>\n\n\n\n<li>Aplikacija Messenger &#8211; Razgovori prikazuju vi\u0161e konteksta, projekta i stavke ako je primjenjivo<\/li>\n\n\n\n<li>Pobolj\u0161an redoslijed uvjetnih prilago\u0111enih polja u web obrascima i plo\u010di s detaljima (samo MFA)<\/li>\n\n\n\n<li>Dodatne opcije filtriranja u globalnom pretra\u017eivanju: Vrsta stavke\/projekta i statusi<\/li>\n\n\n\n<li>Mogu\u0107nost filtriranja praznog teksta<\/li>\n\n\n\n<li>Aplikacija prilago\u0111ena mobilnim ure\u0111ajima i mobilna aplikacija: Ispravljeno je vi\u0161e od 60 problema i pobolj\u0161anja<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sretna nova godina od OneDesk tima! Izdanje za sije\u010danj 2025. sada je dostupno s nekim sjajnim novim zna\u010dajkama i pobolj\u0161anjima. Nadzorna plo\u010da za nove korisnike OneDesk sada ima novu stranicu nadzorne plo\u010de posve\u0107enu pojedina\u010dnom korisniku. Sada kada posjetite svoju po\u010detnu stranicu, vidjet \u0107ete kolekciju widgeta i KPI-jeva koji \u0107e vam pomo\u0107i da pratite svoj rad. [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10168],"tags":[],"class_list":["post-293704","post","type-post","status-publish","format-standard","hentry","category-3-release-notes-hr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u0160to je novo? Bilje\u0161ke o izdanju OneDeska za sije\u010danj 2025.<\/title>\n<meta name=\"description\" content=\"Izdanje OneDeska za sije\u010danj 2025. sada je dostupno! Nova korisni\u010dka nadzorna plo\u010da, konfiguracije web obrazaca, pobolj\u0161ano jednokratno prijavljivanje korisnika, oboga\u0107eni tekst i jo\u0161 mnogo toga.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/hr\/new-jan-25\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0160to je novo? Bilje\u0161ke o izdanju OneDeska za sije\u010danj 2025.\" \/>\n<meta property=\"og:description\" content=\"Izdanje OneDeska za sije\u010danj 2025. sada je dostupno! Nova korisni\u010dka nadzorna plo\u010da, konfiguracije web obrazaca, pobolj\u0161ano jednokratno prijavljivanje korisnika, oboga\u0107eni tekst i jo\u0161 mnogo toga.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/hr\/new-jan-25\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-09T20:37:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-09T20:37:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u0160to je novo? Bilje\u0161ke o izdanju OneDeska za sije\u010danj 2025.","description":"Izdanje OneDeska za sije\u010danj 2025. sada je dostupno! Nova korisni\u010dka nadzorna plo\u010da, konfiguracije web obrazaca, pobolj\u0161ano jednokratno prijavljivanje korisnika, oboga\u0107eni tekst i jo\u0161 mnogo toga.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/new-jan-25\/","og_locale":"hr_HR","og_type":"article","og_title":"\u0160to je novo? Bilje\u0161ke o izdanju OneDeska za sije\u010danj 2025.","og_description":"Izdanje OneDeska za sije\u010danj 2025. sada je dostupno! 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