{"id":293722,"date":"2025-05-09T20:37:16","date_gmt":"2025-05-09T20:37:16","guid":{"rendered":"https:\/\/onedesk.com\/how-to-change-management\/"},"modified":"2025-05-09T20:37:22","modified_gmt":"2025-05-09T20:37:22","slug":"how-to-change-management","status":"publish","type":"post","link":"https:\/\/onedesk.com\/hr\/how-to-change-management\/","title":{"rendered":"Upravljanje promjenama s OneDeskom"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Upravljanje promjenama je pristup upravljanju organizacijskim promjenama, koje mogu uklju\u010divati \u200b\u200bprocese, infrastrukturu ili tehnologiju. Cilj je glatko provesti promjene, uz minimalan rizik za korisnike. U kontekstu korisni\u010dke podr\u0161ke, proces se obi\u010dno odnosi na upravljanje IT promjenama. Ovaj \u010dlanak opisuje osnovni proces upravljanja IT promjenama pomo\u0107u OneDeska. Ovaj tijek mo\u017eete promijeniti kako vam odgovara kako biste ga uskladili sa svojom organizacijom ili ciljevima.      <\/p>\n\n<p class=\"wp-block-paragraph\">Proces upravljanja promjenama uklju\u010duje:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Po\u010detni zahtjev<\/strong> &#8211; Krajnji korisnici ili IT osoblje podnose zahtjev za promjenu s o\u010dekivanjima ili mogu\u0107im rizicima.  <\/li>\n\n\n\n<li><strong>Procjena i planiranje<\/strong> &#8211; Tim pregledava zahtjev i potrebne dokumente.  <\/li>\n\n\n\n<li><strong>Odobrenje<\/strong> &#8211; Nadle\u017eni menad\u017eer pregledava i odobrava plan.<\/li>\n\n\n\n<li><strong>Implementacija<\/strong> &#8211; Promjene su poslane.<\/li>\n<\/ul>\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-it-will-work-together-nbsp\">Kako \u0107e to funkcionirati zajedno  <\/h2>\n\n<p class=\"wp-block-paragraph\">Prije nego \u0161to raspravimo o samoj postavci, pogledajmo kako funkcionira ovaj proces upravljanja promjenama.  <\/p>\n\n<p class=\"wp-block-paragraph\">Proces \u0107e zapo\u010deti kada krajnji korisnik ili \u010dlan IT tima podnese zahtjev. Krajnji korisnici mogu pristupiti va\u0161em web obrascu (i drugim korisni\u010dkim aplikacijama) gdje god ih implementirate; obi\u010dno s va\u0161e web stranice putem poveznice ili web widgeta. Krajnji korisnici \u0107e poslati zahtjev za promjenu s web obrasca. Ovaj zahtjev \u0107e sti\u0107i kao tiket s potrebnim informacijama, kako je ispunjeno u obrascu. IT agenti mogu poslati zahtjev za promjenu interno iz OneDeska pomo\u0107u predlo\u0161ka obrasca.      <\/p>\n\n<p class=\"wp-block-paragraph\">Nakon kreiranja zahtjeva, automatizacija \u0107e dodijeliti relevantnog\/e agenta\/e. Dodijeljeni agent \u0107e izvr\u0161iti procjenu i planiranje, dokumentiraju\u0107i proces i po potrebi raspravljaju\u0107i s drugim \u010dlanovima tima. Nakon \u0161to je faza procjene i planiranja zavr\u0161ena, agent \u0107e a\u017eurirati status zahtjeva i postaviti ga kao zahtjev za odobrenje. Voditelj \u0107e biti obavije\u0161ten da zahtjev treba odobrenje putem automatske e-po\u0161te. Ako krajnji korisnik ili dionik izvr\u0161i odobrenje, to mo\u017ee u\u010diniti putem <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>portala za zahtjeve<\/u><\/a> . Ako je krajnji korisnik podnio zahtjev, tako\u0111er mo\u017ee pratiti napredak ili sudjelovati u razgovoru unutar portala za zahtjeve. Ako je voditelj koji provodi odobrenje korisnik OneDeska, mo\u017ee odobriti zahtjev putem glavne web ili mobilne OneDesk aplikacije.        <\/p>\n\n<p class=\"wp-block-paragraph\">Nakon implementacije, postavite status zahtjeva na &#8220;zavr\u0161eno&#8221;. Proces upravljanja promjenama mo\u017eete pobolj\u0161ati dokumentiranjem svojih procesa pomo\u0107u <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>baze znanja<\/u><\/a> .   <\/p>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-setup-your-change-management-workflow\">Postavite svoj tijek rada za upravljanje promjenama<\/h2>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-create-a-ticket-type\">Korak 1: Izradite vrstu karte<\/h3>\n\n<p class=\"wp-block-paragraph\">U OneDesku mo\u017eete imati vi\u0161e vrsta zahtjeva za razli\u010dite usluge ili procese. Svaka vrsta mo\u017ee imati zasebne statuse, obrasce i automatizacije. Prvi korak u postavljanju procesa upravljanja promjenama je stvaranje vrste zahtjeva za njega.    <\/p>\n\n<p class=\"wp-block-paragraph\">Idite na Administracija &gt; Zahtjevi &gt; Vrste zahtjeva &gt; odaberite &#8216;Prika\u017ei skrivene vrste. Omogu\u0107ite novu vrstu i dajte joj odgovaraju\u0107e ime, kao \u0161to je &#8216;Promjena&#8217;.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Savjet:<\/strong> Mo\u017eete kreirati vrste karata za razli\u010dite kategorije promjena, kao \u0161to su standardne promjene ili hitne promjene.  <\/p>\n\n<p class=\"wp-block-paragraph\">Pored ove nove vrste zahtjeva odaberite &#8216;Upravljanje statusima&#8217;. Konfigurirajte relevantne statuse koji odgovaraju koracima va\u0161eg tijeka rada za upravljanje promjenama. <\/p>\n\n<p class=\"wp-block-paragraph\">Na primjer, sljede\u0107i statusi bi funkcionirali za jednostavan tijek upravljanja promjenama:  <\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Novo&#8217; &#8211; Nije pokrenuto stanje<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;U planiranju&#8217; &#8211; Status u tijeku<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Potrebno odobrenje&#8217; &#8211; Status u tijeku<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Implementirano&#8217; &#8211; Zavr\u0161eno stanje<\/p>\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/fb7682ee-0c86-42b6-97b6-704ef1340e27\" alt=\"\"\/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-create-relevant-custom-fields\">Korak 2: Izradite relevantna prilago\u0111ena polja  <\/h3>\n\n<p class=\"wp-block-paragraph\">Zatim \u0107ete vjerojatno morati stvoriti neka prilago\u0111ena polja za svoje tikete. Prilago\u0111ena polja mogu vam pomo\u0107i u prikupljanju informacija o zahtjevu za promjenu specifi\u010dnom za va\u0161e poslovanje.   <\/p>\n\n<p class=\"wp-block-paragraph\">Idite na Administracija &gt; Prilago\u0111ena polja &gt; Izradi prilago\u0111eno polje.  <\/p>\n\n<p class=\"wp-block-paragraph\">Neki primjeri prilago\u0111enih polja koja mo\u017eete stvoriti uklju\u010duju: Hitnost ili Odjel. U prozoru za stvaranje prilago\u0111enog polja obavezno ga dodajte na plo\u010du s detaljima zahtjeva. Kasnije \u0107emo ga dodati na web obrazac okrenut prema korisnicima.    <\/p>\n\n<p class=\"wp-block-paragraph\">Saznajte vi\u0161e o <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-966c952b-672d-486a-bc70-fd54c4d59d0f?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>prilago\u0111enim poljima<\/u><\/a> .  <\/p>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-create-your-internal-form-template\">Korak 3: Izradite svoj interni predlo\u017eak obrasca<\/h3>\n\n<p class=\"wp-block-paragraph\">Va\u0161 IT tim mo\u017ee koristiti interni obrazac za pokretanje novog zahtjeva za promjenu u OneDesku.<\/p>\n\n<p class=\"wp-block-paragraph\">Idite na Administracija &gt; Obrasci. Odaberite obrazac pod vrstom zahtjeva &#8216;Promjena&#8217;. Dodajte prilago\u0111ena polja koja ste kreirali u obrazac. Mo\u017eete postaviti zadane vrijednosti za bilo koje polje na obrascu. Zadane vrijednosti bit \u0107e unaprijed popunjene kada kreirate novu promjenu, \u0161to zna\u010di da se novi zahtjevi br\u017ee kreiraju.      <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Savjet<\/strong> : Za svoju kartu za promjenu mo\u017eete stvoriti vi\u0161e obrazaca, svaki s razli\u010ditim zadanim vrijednostima.<\/p>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-create-the-form-for-your-end-users-customers\">Korak 4: Izradite obrazac za svoje krajnje korisnike \/ kupce  <\/h3>\n\n<p class=\"wp-block-paragraph\">Krajnji korisnici, kupci ili dionici mogu koristiti web obrazac za slanje novog zahtjeva za promjenu. Idite na Administrator &gt; Web obrasci &gt; Izradi novi web obrazac za vrstu zahtjeva &#8216;Promjena&#8217;. <\/p>\n\n<p class=\"wp-block-paragraph\">Konfigurirajte izbornik, naslov i podnaslov obrasca prema svojim \u017eeljama.  <\/p>\n\n<p class=\"wp-block-paragraph\">Dodajte odgovaraju\u0107a polja (uklju\u010duju\u0107i prilago\u0111ena polja koja ste ranije kreirali) u svoj web obrazac. Kako biste osigurali da su sve informacije zabilje\u017eene, mo\u017eete postaviti polja prema potrebi.   <\/p>\n\n<p class=\"wp-block-paragraph\">Savjet: Nakon slanja, podnositelj zahtjeva mo\u017ee pregledati zahtjev na <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>portalu za tikete<\/u><\/a> .<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-automate-the-workflow\">Korak 5: Automatizirajte tijek rada  <\/h3>\n\n<p class=\"wp-block-paragraph\">Na kraju, postavimo neke automatizacije kako bi sve funkcioniralo glatko i u\u010dinkovito. Automatizacije se pokre\u0107u na zahtjevima nakon ispunjavanja uvjeta, a zatim izvr\u0161avaju radnju. <\/p>\n\n<p class=\"wp-block-paragraph\">Po\u017eeljet \u0107ete stvoriti barem dvije automatizacije kako biste olak\u0161ali proces upravljanja promjenama<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Prvo, dodijeliti agenta (ili vi\u0161e agenata) po\u010detnom zahtjevu<\/li>\n\n\n\n<li>Drugo, obavijestiti upravitelja da zahtjev treba odobrenje.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Za prvu automatizaciju odaberite izvr\u0161avanja na tipu zahtjeva &#8216;promjena&#8217;. Za okida\u010d odaberite &#8216;stavka je kreirana&#8217;. Za radnju odaberite Dodijeljeno i dodajte relevantnog agenta(e) koji \u0107e raditi na po\u010detnom koraku.   <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/2860ad5a-188f-40e9-8fbc-eaea06a452e0\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Za drugu automatizaciju odaberite vrstu &#8216;promjena&#8217; za izvr\u0161avanja. Za okida\u010d odaberite promjene statusa \u017eivotnog ciklusa u &#8216;Potrebno je odobrenje&#8217;. Za radnju odaberite Po\u0161alji predlo\u017eak e-po\u0161te. Unesite e-po\u0161tu koja \u0107e se poslati voditelju ili dioniku kada zahtjev treba odobriti.     <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/3cce2259-1526-47a6-bba9-0d3f8583dcc9\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Ove automatizacije mo\u017eete konfigurirati prema svojim potrebama. Na primjer, mo\u017eete dodijeliti zahtjev na temelju odabranih prilago\u0111enih polja, premjestiti zahtjev u odre\u0111eni projekt i jo\u0161 mnogo toga.   <\/p>\n\n<p class=\"wp-block-paragraph\">Saznajte vi\u0161e o automatizacijama: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>O automatizacijama<\/u><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Va\u0161 tijek rada za upravljanje promjenama sada je postavljen. Slobodno ga prilagodite svojim potrebama ili promjenama procesa. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Upravljanje promjenama je pristup upravljanju organizacijskim promjenama, koje mogu uklju\u010divati \u200b\u200bprocese, infrastrukturu ili tehnologiju. Cilj je glatko provesti promjene, uz minimalan rizik za korisnike. U kontekstu korisni\u010dke podr\u0161ke, proces se obi\u010dno odnosi na upravljanje IT promjenama. Ovaj \u010dlanak opisuje osnovni proces upravljanja IT promjenama pomo\u0107u OneDeska. Ovaj tijek mo\u017eete promijeniti kako vam odgovara kako biste [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10146],"tags":[],"class_list":["post-293722","post","type-post","status-publish","format-standard","hentry","category-1-kako-koristiti-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Upravljanje promjenama | Blog slu\u017ebe za korisnike OneDeska<\/title>\n<meta name=\"description\" content=\"Minimizirajte utjecaj incidenata\/problema automatiziranim procesom upravljanja promjenama. 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Nau\u010dite kako implementirati upravljanje promjenama pomo\u0107u OneDeska.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/hr\/how-to-change-management\/","og_locale":"hr_HR","og_type":"article","og_title":"Upravljanje promjenama | Blog slu\u017ebe za korisnike OneDeska","og_description":"Minimizirajte utjecaj incidenata\/problema automatiziranim procesom upravljanja promjenama. 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