{"id":300770,"date":"2026-04-21T17:14:28","date_gmt":"2026-04-21T17:14:28","guid":{"rendered":"https:\/\/onedesk.com\/auto-assign-it-emails-to-a-ticketing-system\/"},"modified":"2026-04-21T17:14:37","modified_gmt":"2026-04-21T17:14:37","slug":"auto-assign-it-emails-to-a-ticketing-system","status":"publish","type":"post","link":"https:\/\/onedesk.com\/hr\/auto-assign-it-emails-to-a-ticketing-system\/","title":{"rendered":"Rje\u0161avanje kaosa u pristigloj po\u0161ti: Kako automatski dodijeliti IT e-poruke sustavu za izdavanje tiketa"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Ako upravljate IT zahtjevima putem standardne Gmail ili Outlook pristigle po\u0161te, ve\u0107 znate da su mnoge dolazne e-poruke tiketi koje je potrebno pratiti, obraditi i zatvoriti.<br\/> Upravljanje tiketima iz pristigle po\u0161te je ru\u010dni proces. Morate pro\u010ditati e-po\u0161tu, odlu\u010diti tko je najbolji za obradu i proslijediti je toj osobi. Zatim vam je potreban neki na\u010din da pratite \u0161to je odgovoreno ili \u0161to treba pratiti. To rezultira puno pregovaranja i gubljenja vremena. Ako imate puno krajnjih korisnika, to mo\u017ee postati no\u0107na mora. Zato ve\u0107ina timova nakon nekog vremena osje\u0107a da su <a href=\"https:\/\/onedesk.com\/6-signs-agency-outgrown-email\/\">prerasli e-po\u0161tu<\/a> i da im je potreban sustav za slanje tiketa.     <br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Ako tra\u017eite na\u010din da automatski pretvorite dolazne e-poruke u organizirane, dodijeljene tikete bez ikakvog truda, <a href=\"https:\/\/onedesk.com\/hr\/\">OneDesk<\/a> je odgovor.<\/p>\n<div class=\"tpgb-empty-space tpgb-block-dfe1_299814 \"><\/div>\n<h2 id=\"h-step-1-connect-your-inbox-the-direct-way\" class=\"wp-block-heading\">Korak 1: Pove\u017eite svoju pristiglu po\u0161tu (izravni na\u010din)<\/h2>\n\n<p class=\"wp-block-paragraph\" id=\"h-step-1-connect-your-inbox-the-direct-way-most-people-think-they-have-to-set-up-complicated-email-forwarding-rules-to-get-messages-into-a-ticketing-system-with-onedesk-you-can-skip-the-headache-onedesk-offers-a-direct-connection-to-gmail-google-workspace-and-outlook-office-365-instead-of-just-forwarding-mail-you-re-essentially-linking-your-support-address-directly-to-the-platform\"><br\/>Ve\u0107ina ljudi misli da moraju postaviti komplicirana pravila za &#8220;proslje\u0111ivanje e-po\u0161te&#8221; kako bi poruke u\u0161le u sustav za slanje tiketa. S OneDeskom mo\u017eete izbje\u0107i glavobolju.<br\/> OneDesk nudi izravnu vezu s <a href=\"https:\/\/onedesk.com\/hr\/gmail-desk-za-pomoc\/\">Gmailom (Google Workspace)<\/a> i <a href=\"https:\/\/onedesk.com\/hr\/office365-desk-za-pomoc\/\">Outlookom (Office 365)<\/a> .<br\/> Umjesto da samo proslje\u0111ujete po\u0161tu, u biti povezujete svoju adresu za podr\u0161ku izravno s platformom. <br\/><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Za\u0161to je ovo va\u017eno<\/strong> : Sigurnije je, lak\u0161e se postavlja i osigurava da kada odgovorite iz OneDeska, to va\u0161em korisniku izgleda kao profesionalna e-po\u0161ta.<br\/><strong>Kako to u\u010diniti<\/strong> : U OneDesku pro\u0111ite kroz \u010darobnjaka za brzo postavljanje. Tijekom koraka e-po\u0161te morat \u0107ete se prijaviti na Microsoft ili Google ra\u010dun s kojim se \u017eelite povezati (preporu\u010dujemo povezivanje namjenske e-po\u0161te za podr\u0161ku poput help@yourcompany.com). Nakon \u0161to zavr\u0161ite, nove \u0107e se e-po\u0161te kreirati kao tiketi.  <br\/><\/p>\n<div class=\"tpgb-empty-space tpgb-block-f5be_299814 \"><\/div>\n<h2 id=\"h-step-2-set-up-auto-assignment-rules\" class=\"wp-block-heading\">Korak 2: Postavljanje pravila automatskog dodjeljivanja<\/h2>\n\n<p class=\"wp-block-paragraph\"><br\/>Sada kada e-poruke pristi\u017eu kao tiketi, ne \u017eelite biti onaj koji ru\u010dno dodjeljuje svaki od njih. OneDesk-ova <a href=\"https:\/\/onedesk.com\/hr\/obiljezja-indeks\/tijek-rada-automatizacija\/\">automatizacija<\/a> mo\u017ee obaviti te\u0161ki posao za vas.<br\/> Mo\u017eete stvoriti jednostavna pravila koja \u0107e djelovati kao va\u0161 dispe\u010der 24\/7.  Na primjer:<br\/><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Po stru\u010dnosti: Ako naslov e-po\u0161te sadr\u017ei rije\u010d &#8220;Poslu\u017eitelj&#8221; ili &#8220;Mre\u017ea&#8221;, OneDesk ga mo\u017ee automatski dodijeliti va\u0161em glavnom in\u017eenjeru.<\/li>\n\n\n\n<li>Po timu: Mo\u017eete postaviti pravilo koje \u0161alje svaku dolaznu kartu va\u0161em timu &#8220;Podr\u0161ka razine 1&#8221; kako bi je prva dostupna osoba mogla preuzeti.<\/li>\n\n\n\n<li>Kru\u017eni sustav: \u017delite li da sve bude pravedno? Sustav mo\u017eete automatizirati tako da kru\u017ei kroz \u010dlanove va\u0161eg tima jednog po jednog, tako da nitko ne bude preoptere\u0107en. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Postavljanje je jednostavno: samo odete na Administracija &amp;gt; Pravila i automatizacija i stvorite automatizaciju koja ka\u017ee: &amp;quot;Kada se kreira zahtjev, promijenite polje &amp;#39;Dodijeljeno&amp;#39; u [Naziv korisnika ili tima].&amp;quot;<\/p>\n<div class=\"tpgb-empty-space tpgb-block-65a7_299814 \"><\/div>\n<h2 id=\"h-step-3-enjoy-the-set-it-and-forget-it-life\" class=\"wp-block-heading\">Korak 3: U\u017eivajte u \u017eivotu &#8220;Namjesti i zaboravi&#8221;<\/h2>\n\n<p class=\"wp-block-paragraph\">Nakon \u0161to pove\u017eete svoju e-po\u0161tu i uklju\u010dite pravila zadavanja, ru\u010dni rad nestaje.<br\/><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Korisnik \u0161alje e-poruku na adresu help@yourcompany.com.<\/li>\n\n\n\n<li>OneDesk to odmah prepoznaje i pretvara u zahtjev.<\/li>\n\n\n\n<li>Automatizacijski mehanizam \u010dita kartu i dodjeljuje je pravoj osobi.<\/li>\n\n\n\n<li>Va\u0161 tehni\u010dar dobiva ping, a krajnji korisnik poruku potvrde.<\/li>\n<\/ol>\n<div class=\"tpgb-empty-space tpgb-block-8128_299814 \"><\/div>\n<h2 id=\"h-why-onedesk-is-the-right-move\" class=\"wp-block-heading\">Za\u0161to je OneDesk pravi potez<\/h2>\n\n<p class=\"wp-block-paragraph\" id=\"h-why-onedesk-is-the-right-move\">Ako se trenutno davite u dijeljenoj pristigloj po\u0161ti, prelazak na namjensku slu\u017ebu za korisnike poput OneDeska mijenja sve. Fleksibilna pravila automatizacije omogu\u0107uju vam u\u0161tedu vremena automatskim usmjeravanjem i a\u017euriranjem zahtjeva na na\u010din koji odgovara va\u0161im tijekovima rada. Osim toga, s nadzorne plo\u010de dobivate jasan pregled onoga \u0161to je na \u010dekanju, tko na \u010demu radi i koliko je vremena potrebno za rje\u0161avanje problema.<br\/> Automatizacijom procesa &#8221; <a href=\"https:\/\/onedesk.com\/hr\/slucaj-upotrebe\/email-to-ticket\/\">Slanje e-po\u0161te na zahtjev<\/a> &#8221; mo\u017eete smanjiti administrativne tro\u0161kove i usredoto\u010diti se na probleme visoke vrijednosti.  <br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Spremni za organizaciju? OneDesk je napravljen za upravo ovaj tijek rada odmah po instalaciji. <a href=\"https:\/\/onedesk.com\/hr\/bez-registracije-2\/\">Zapo\u010dnite besplatnu probnu verziju<\/a> i pogledajte koliko \u0107ete vremena u\u0161tedjeti kada se va\u0161i tiketi po\u010dnu sami dodjeljivati! <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ako upravljate IT zahtjevima putem standardne Gmail ili Outlook pristigle po\u0161te, ve\u0107 znate da su mnoge dolazne e-poruke tiketi koje je potrebno pratiti, obraditi i zatvoriti. Upravljanje tiketima iz pristigle po\u0161te je ru\u010dni proces. Morate pro\u010ditati e-po\u0161tu, odlu\u010diti tko je najbolji za obradu i proslijediti je toj osobi. Zatim vam je potreban neki na\u010din da [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10166,10719],"tags":[],"class_list":["post-300770","post","type-post","status-publish","format-standard","hentry","category-2-best-practice-hr","category-6-laboratorij-za-pomoc-korisnicima"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kako automatski dodijeliti IT e-po\u0161tu sustavu za prodaju tiketa | OneDesk Blog<\/title>\n<meta name=\"description\" content=\"Tro\u0161ite vrijeme usmjeravaju\u0107i i dodjeljuju\u0107i dolazne IT e-poruke? 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Best Practice\"  class=\"category-2-best-practice-hr\">2. Best Practice<\/a> <a href=\"https:\/\/onedesk.com\/hr\/category\/6-laboratorij-za-pomoc-korisnicima\/\" alt=\"6. Laboratorij za pomo\u0107 korisnicima\"  class=\"category-6-laboratorij-za-pomoc-korisnicima\">6. Laboratorij za pomo\u0107 korisnicima<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-1gf8","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/posts\/300770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/comments?post=300770"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/posts\/300770\/revisions"}],"predecessor-version":[{"id":300772,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/posts\/300770\/revisions\/300772"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/media?parent=300770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/categories?post=300770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/hr\/wp-json\/wp\/v2\/tags?post=300770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}