OneDesk for Engineering Firms
No matter the area of your expertise, you have rigorous projects that require precise planning & roadmaps, performance improvements, and launches. Streamline this process with OneDesk.
Why OneDesk?
Everything in one place
With OneDesk’s combination of helpdesk and project management software, you can truly keep you and your team organized from one desk.
Help Desk software for Engineers
Project Management for Engineering Projects
Discussions & Team Collaboration
In OneDesk you can share projects with the entire team, with specific members such as Team Leads, Designers, Directors, or keep them private. Everyone sees only what pertains to them and this, in turn, will increase efficiency. You can view your resources’ workload and easily re-assign tasks for optimal time management and work distribution between teams and members.
100s of Integrations
You can connect OneDesk to hundreds of web applications:
- Connect with project tracking software and track dev tasks, bugs, and issues within OneDesk.
- Connect with CRM software and link to customer profiles while viewing tickets.
- Connect with accounting software and create new invoices from OneDesk timesheets.
Reporting
Extract data and create insightful reports in OneDesk using pre-created templates or by customizing your own. Automatically schedule and email Excel or PDF documents. This will aid in creating your project expense sheets, etc.
Assign Tasks to Teams
Keep your entire team in the loop (including customers) with built-in discussions and email notifications on tasks and projects. View your resources’ workload and easily reassign tasks for optimal time management and work distribution between teams and members.
Mobile App
Carry your OneDesk around with you. Our mobile app connects to your OneDesk account so you can:
- Access, create, and reply to Help Desk tickets.
- Get notified of new assignments.
- Log work with timers & timesheets.
- Create new tasks and submit them to your projects.
Email Integration
Capture and respond to customer emails directly from your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new customer record if necessary.
Customer Web Portal
OneDesk includes a web-portal designed especially for your customers. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and customer permissions.
Knowledge Base & FAQ
Always answering the same questions on RFIs, RFPs, and project details? Let customers find the answers quickly by publishing FAQ’s to the knowledge base. Increase customer satisfaction while reducing the workload on your support team.
Completely Customizable
OneDesk can be customized to your preferences. With hundreds of options, you can change colours and layout, create custom messages and intelligent automations, and more.
