OneDesk for Healthcare & HIPAA

Streamline operations and provide high-quality care with OneDesk, an all-in-one, HIPAA-compliant, helpdesk and project management solution.

Why OneDesk for healthcare organizations?

In the fast-paced and high stakes healthcare industry, a robust yet flexible tool is crucial. OneDesk is unique amongst other software solutions. OneDesk offers both a full patient support and project management software solution for healthcare organizations. In combination with flexible, highly customizable functionality, OneDesk can meet the needs of your entire organization. Resolve requests and inquiries from patients, staff, or end-users and manage your projects and administrative tasks.

Healthcare support management software features

Read below about some of the essential healthcare help desk features in OneDesk.

Stay secure

OneDesk provides best-in-class security features: user-level permissions, activity audit, frequent back-ups, data encryption, and two-factor authentication. OneDesk is hosted on AWS, a secure and compliant cloud-based system. Read more about our security.
Additionally, choose what’s best for your organization. OneDesk also offers on-premise or private cloud options.

OneDesk for HIPAA

OneDesk can be used within a HIPAA-compliant environment. Learn more about the process of HIPAA compliance with OneDesk.

Human-friendly help desk

OneDesk provides a number of client-facing applications. These applications– the client portal, knowledgebase, webforms, and messenger– allow patients or staff to submit inquiries, communicate, and stay up-to-date. OneDesk also has email integration, which permits tickets to be created directly from any inbox.

No matter how tickets are submitted, OneDesk’s omnichannel software centralizes your healthcare organization’s requests and enquiries. These features allow your team to have a unified view and collaborate on tasks and tickets. Because of user-level permissions in OneDesk, you can also make sure information is shared only with the necessary individuals.

Self-service portal and knowledgebase

Keep patients and end-users happy and informed. The portal allows customers to login and check on the status and progress of requests or inquiries.

Also, create articles on services, preventative measures, and more for your knowledgebase. These accessible articles can reduce incoming inquiries and keep patients or staff informed.

Project management for healthcare organizations

Manage healthcare operations

OneDesk provides the unique ability to manage patient support and full project lifecycles. Plan your projects, tasks, costs, and schedule within OneDesk. Have real-time discussions, directly linked to task details, with your team, staff or stakeholders. This feature allows you to stay in-context and reduce redundancy.

In OneDesk you can track tasks and issues together. View your tasks/projects in a way that fits your needs, such as with the Gantt chart, Kanban, list, or calendar.

Make data-driven decisions

Reporting and analytics give your healthcare organization valuable insights. OneDesk provides a variety of KPI charts and graphs to analyze and improve your support. In addition, export your views or generate customizable reports.

Everything for your healthcare team

High-level security

Your data is secure with data encryption, and features like 2FA, audit logs, and user-level permissions. OneDesk can also be used in a HIPAA environment.

Connect communications

Connect your communication channels into one location. Capture inquiries from email, chat, forms, and more.

Streamline collaboration

Collaborate with your team in a shared view. Easily delegate, communicate, and follow progress on work tasks or patient inquiries.

Manage tasks & projects

Manage the full-lifecycle of your administrative or operational tasks and projects with OneDesk's all-in-one solution.

Build a great healthcare experience

Since implementing OneDesk, we've seen significant improvements in our workflow efficiency and patient management.
Practice Manager, Cingulum Health

Read the case study >

FAQ: OneDesk for healthcare

What OneDesk features are useful for healthcare?

OneDesk has many features that are helpful for those in the healthcare industry. Your team can centralize request intake, plan projects, and manage operational tasks.

Features include:

Is OneDesk HIPAA compliant?

Yes, OneDesk offers the option for a HIPAA-enabled account. This option is available as an add-on in the enterprise-level pricing plan and includes the Business Associate Agreement (BAA). Visit the pricing page for details.

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