OneDesk for Product Design and Manufacturing
You need one repository of truth for all your product data: product ideas, customer requirements, design files, tasks, documents, and more. Achieve this with OneDesk.
Why OneDesk for design and manufacturing?
Used by industry innovators
Rocket Industrial is a national distributor of packaging supplies, software, and equipment. Rocket Industrial continue to Package with Less™ and work towards their million-pound promise of removing 1,000,000 lbs of packaging material from the waste stream annually. They use OneDesk’s Software for Product Design & Manufacturing. Read their case study HERE.
Help Desk
Provide Superior Customer Support: OneDesk’s built-in help desk software lets you capture, assign, and respond to support tickets from one centralized place. Simultaneously hold private internal conversations and separate client-facing discussions on the same ticket.
Project Management
Online Team Collaboration and Project Tracking: Plan your projects, tasks, cost, and schedule within OneDesk. Discuss tasks and issues with your team and customers, and capture hours worked using timesheets or work timers. In OneDesk you can track tasks and issues together, view your tasks/projects as Gantt charts, and generate reports.
Communicate with Customers on
Concept & Design
In OneDesk you can share projects with the entire team, with specific members such as vendors, designers, and customers, or keep them private. Everyone sees only what pertains to them and this, in turn, will increase efficiency. You can view your resources’ workload and easily re-assign tasks for optimal time management and work distribution between teams and members.
100s of Integrations
You can connect OneDesk to hundreds of web applications:
- Connect with accounting software for better billing and invoicing support.
- Connect with identity providers to enable SSO for your users and customers.
- Connect with CRM software and link to customer profiles while viewing tickets.
Reporting
Extract data and create insightful reports in OneDesk using pre-created templates or by customizing your own. Automatically schedule and email Excel or PDF documents. Easily determine the total number of hours spent on each client, and the breakdown by department, task, and project.
Assign Tasks to Teams
Keep your entire team in the loop (including customers) with built-in discussions and email notifications on tasks and projects. View your resources’ workload and easily reassign tasks for optimal time management and work distribution between teams and members.
Mobile App
Carry your OneDesk around with you. Our mobile app connects to your OneDesk account so you can:
- Access, create, and reply to Help Desk tickets.
- Get notified of new assignments.
- Log work with timers & timesheets.
- Create new tasks and submit them to your projects.
Live Chat with Customers
OneDesk includes a web-portal designed especially for your clients. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and client permissions.
Email Integration
Capture and respond to customer emails directly from your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new customer record if necessary.
Customer Web Portal
OneDesk includes a web-portal designed especially for your customers. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and customer permissions.
Knowledge Base & FAQ
Always answering the same questions on store procedures, methods, or account-related issues? Let customers find the answers quickly by publishing FAQ’s to the knowledge base. Increases customer satisfaction while reducing the workload on your support team.
Completely Customizable
OneDesk can be customized to your preferences. With hundreds of options, you can change colours, layout, create custom messages, intelligent automations, and more.
How other design & manufacturing companies use OneDesk
OneDesk Help Desk Case Study – Oil Company
OneDesk Case Study – Aquariums Specialist
How a heating and cooling system manufacturer uses OneDesk for customer support
How one manufacturer uses OneDesk to manage its IT helpdesk, development, and process-automation
A Consumer Package Goods (CPG) supplier uses OneDesk to manage its creative workflow
How a logistics firm serves clients and customers with OneDesk
