OneDesk for IT IT Work Management
How does OneDesk help my IT team?
Handle All Your IT Projects and Service Tickets Easily
Resolve All User Tech Issues with Smart IT Ticketing
IT teams live and breathe tickets for user support and infrastructure management. OneDesk consolidates help desk and project tasks. Capture tickets from email, chat, portal, phone, and monitoring tools via integrations. Use powerful custom views to visualize tickets by priority, system, user group, or assignment. Track ITIL-based SLAs rigorously and report on KPIs like first response, resolution time, and backlog.
Advanced IT Project Management
Structure all IT work—projects, support tickets, maintenance—as tasks in OneDesk. Break down complex projects (e.g., server migration) into detailed subtasks. Use dependencies extensively to manage workflows (dev -> test -> deploy). Utilize smart scheduling for sprint planning, release management, and resource allocation.
Accurate Time Tracking for All IT Tasks
Accurate time tracking is essential for IT teams to understand where effort is spent – support vs. projects vs. maintenance. Use OneDesk's integrated timer on tickets and tasks, or fill out timesheets. Analyze time data to optimize resource allocation, justify staffing, and improve project estimates.
Assign, Track, and Manage All IT Tasks Automatically
Leverage OneDesk automations for IT service management. Automatically triage and assign incoming tickets based on priority, affected system, user group, or keywords. Send automated acknowledgements and status updates. Escalate breached SLAs automatically. Trigger workflows for change management approvals.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
