Dropbox Integration with Help Desk and Project Management Software

OneDesk integrates Helpdesk and Project Management software with your Dropbox account.
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Integrate with dropbox

Connect Dropbox to your OneDesk Account

Attach files directly from the cloud. Connect OneDesk’s helpdesk and project management software to your Dropbox account to make it easier to grab and attach the files you store there.

What does the Dropbox Integration let you do?

With the Dropbox integration enabled you have an additional option when it comes to attaching files to tickets, tasks, and projects, in OneDesk. You can still add them from your local storage, but additionally you can browse for them and attach them directly from your Dropbox account.Integrating OneDesk’s helpdesk and project management software with your Dropbox account is easy. Just follow the steps below or watch the video.

Watch a video overview of the OneDesk to Dropbox Integration

How to connect OneDesk to Dropbox

  • In your OneDesk account, navigate to ADMINISTRATION > INTEGRATIONS.
  • Click ‘Connect’ beside the Dropbox integration. 
  • The connect button will change to indicate the integration is now active.
  • Navigate to a ticket, task, or project detail panel and click ‘Attach File.’ 
  • You will now have a new option in the attach menu to ‘Attach from Dropbox’.
  • Select ‘Attach from Dropbox’ and you will be prompted to login and authorize your Dropbox account.
  • After authorizing your Dropbox account you will be able to easily browse and attach files from the window.
  • You will not need to authorize or login each time you attach files from Dropbox.
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