Funzionalità di gestione del progetto
Gestisci facilmente progetti, team e lavora automatizzando il flusso di lavoro.
OneDesk ha molte utili funzionalità di gestione dei progetti per ottimizzare il tuo flusso di lavoro e consentirti di gestire meglio i tuoi progetti e team.
Vuoi confrontare OneDesk con altre soluzioni di help desk o project management?
Project Management Features | |
| Project Portfolio Management OneDesk allows you to create portfolios to contain and organize your projects. | Tracking Task Activity OneDesk lets you audit work done by having access to a full-trail transparent history of changes on tickets, tasks and projects. |
| Tracking Time Spent on Tasks OneDesk allows you to track where your team's time and effort are being placed. | Reporting OneDesk lets you report on the progress of your tickets, tasks and projects. Stay on top of your helpdesk & project management efforts. |
| Key Performance Indicator OneDesk has a dashboard widget that displays the key performance indicators for your operations. | Customizable & Shareable Work Views OneDesk allows you to customize and share work views with your teammates. |
| Team Management Powerful team management capabilities can help to keep your team working at peak productivity and ensure a higher quality of work for your customers. | Agile Project Management Agile project management enables you to better manage your team’s work and strive for improved delivery of business value. |
| Task Scoring & Planning Use agile points and points capacity to score and plan your tasks and manage your projects. | Resource Allocation OneDesk helps you to allocate your existing resources to get work done. |
| Assignment Management OneDesk lets you easily assign work manually or automatically as well as monitor and track assignments. | Project Collaboration with Teams OneDesk helps you to work with your teammates on shared tasks and tickets, and progress further in your projects. |
| Client Project Collaboration OneDesk lets you easily communicate and collaborate with your clients on projects. | Team & Customer Communication OneDesk’s internal messenger system allows you to weave communication into your workflow. |
| Cloning from Project Templates OneDesk lets you clone projects and work tasks to easily start the work you need to get done. | Sharing Projects with Customers The OneDesk customer portal allows your customers to see the status of their submitted tickets, create new tickets, and access self-service options. |
| Sharing with Users & Teams OneDesk helps you to work with your teammates on shared tasks and tickets, and progress further in your projects. | Project Roles & Permissions OneDesk allows you to control who has access to what on multiple levels. |
| Auto-Triage OneDesk lets you create auto-routing rules for tickets, tasks, and projects. | Private Projects & Project Archiving OneDesk lets you create private projects and archive projects to declutter your workspace. |
| Data Exporting OneDesk lets you export your data to be repurposed into reports. | Project Analytics OneDesk has an analytics application that aggregates all of your data into one location. |
| Task Dependencies OneDesk lets you set task dependencies by linking them together with a predecessor and successor relationship. | Merging Tickets OneDesk lets you merge two or more tickets or tasks (items) into one to simplify your work. |
| Task Management OneDesk helps make your task management work easier with many helpful features. | Configurable Statuses OneDesk lets you configure the lifecycle statuses of each type of ticket, task, and project that you have enabled. |
| Task Detail Panel Use OneDesk's specialized ticket or task detail panels to complete almost any action from a centralized location. | Macros OneDesk lets you create and save macros to bulk edit tickets, tasks & projects. |
| Linking Tasks OneDesk lets you link tickets and tasks for quick access and label them to determine their relationships. | Subtasks In OneDesk, you can divide complex tickets and tasks into smaller, manageable subtasks. |
| Notifications OneDesk notifies you about the things you want to keep informed on, be it a conversation, ticket, task, or project update. | Configurable Task Types OneDesk lets you configure unique task types to distinguish between incoming requests. |
| Custom Fields OneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers. | Printing Tasks OneDesk enables you to generate printer-friendly pages of information for all your work tickets or tasks. |
| Combined View for Tickets & Tasks OneDesk enables you to view and work on tickets and tasks together. | Workflow Automations OneDesk lets you enable workflow automations to replace your repetitive and time-consuming activities. |
| Automated Bot Responses OneDesk’s automated bot lets you display information to your customers based on triggers set by you. | Automated Emails Use automated emails to send information to customers or users based on triggers you set. |
| Automated Time Tracking Complete tasks and submit tracked time with just a click. | Kanban Board Visually plan and update tasks and projects on the Kanban board. |
| Gantt Chart Visually plan and create dependencies on the interactive Gantt chart. | Calendar Plan and monitor work on a daily, weekly, or monthly view calendar. |
| Resource Management Visually manage your organization's workload and availability. | Workload View Visually manage your organization's workload and availability. |
| Budget Management Keep track of your planned and actual costs and profit in real-time. | InvoicingCreate and send invoices to clients for the billable time your team logs. |