{"id":125626,"date":"2021-08-25T13:25:12","date_gmt":"2021-08-25T13:25:12","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-per-iniziare-helpdesk\/"},"modified":"2022-02-10T18:15:51","modified_gmt":"2022-02-10T18:15:51","slug":"onedesk-get-started-helpdesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/it\/video\/onedesk-get-started-helpdesk\/","title":{"rendered":"OneDesk &#8211; Per iniziare: HelpDesk"},"content":{"rendered":"<h2>Trascrizione:<\/h2>\n<p>OneDesk rende facile fornire un&#8217;assistenza clienti eccezionale con un sistema di ticketing dell&#8217;helpdesk integrato.<\/p>\n<p>Ecco alcuni punti salienti delle funzionalit\u00e0 dell&#8217;helpdesk:<\/p>\n<ul>\n<li>Puoi ricevere i ticket nel tuo OneDesk in diversi modi: acquisendo e-mail dal tuo indirizzo e-mail di supporto, utilizzando un modulo di creazione ticket interno, moduli di ticket rivolti ai clienti, ticket dalla chat o importando ticket da altri sistemi.<\/li>\n<li>I tuoi agenti possono gestire e risolvere questi ticket rispondendo, modificandone lo stato e comunicando con i clienti.<\/li>\n<li>OneDesk ti offre quattro applicazioni rivolte ai clienti: chat dal vivo, un portale clienti, moduli web e una knowledge base self-service.<\/li>\n<li>Puoi abilitare e personalizzare pi\u00f9 tipi di ticket, ognuno con il proprio set di stati. Ci\u00f2 ti consente di instradare, assegnare e risolvere i diversi tipi di ticket utilizzando un flusso di lavoro separato.<\/li>\n<li>Puoi anche automatizzare i tuoi flussi di lavoro per aiutarti a organizzare, assegnare, rispondere e agire sui ticket nel tuo OneDesk.<\/li>\n<\/ul>\n<p>In OneDesk sono disponibili molte funzionalit\u00e0 dell&#8217;helpdesk, come la collaborazione interna, il monitoraggio del tempo, la creazione di report, gli SLA e la gestione dei progetti con funzionalit\u00e0 complete. Scopri di pi\u00f9 su tutti nella Guida introduttiva.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trascrizione: OneDesk rende facile fornire un&#8217;assistenza clienti eccezionale con un sistema di ticketing dell&#8217;helpdesk integrato. Ecco alcuni punti salienti delle funzionalit\u00e0 dell&#8217;helpdesk: Puoi ricevere i ticket nel tuo OneDesk in diversi modi: acquisendo e-mail dal tuo indirizzo e-mail di supporto, utilizzando un modulo di creazione ticket interno, moduli di ticket rivolti ai clienti, ticket dalla [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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