{"id":148223,"date":"2021-12-14T14:23:07","date_gmt":"2021-12-14T14:23:07","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-contro-la-concorrenza\/zendesk-vs-onedesk\/"},"modified":"2025-06-04T17:36:13","modified_gmt":"2025-06-04T17:36:13","slug":"zendesk-alternativa","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/","title":{"rendered":"Zendesk contro OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148223\" class=\"elementor elementor-148223 elementor-44662\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aef3f66 e-flex e-con-boxed e-con e-parent\" data-id=\"aef3f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b653aee e-con-full e-flex e-con e-child\" data-id=\"b653aee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709d56d elementor-widget elementor-widget-heading\" data-id=\"709d56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk, una potente alternativa a Zendesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189a09b elementor-widget elementor-widget-text-editor\" data-id=\"189a09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ridurre i costi senza ridurre la funzionalit\u00e0. OneDesk \u00e8 un&#8217;alternativa conveniente e altamente personalizzabile a Zendesk.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bb4c9e e-flex e-con-boxed e-con e-parent\" data-id=\"3bb4c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c703b0c e-con-full e-flex e-con e-child\" data-id=\"c703b0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b84e5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d1b84e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"84\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" class=\"attachment-medium size-medium wp-image-225675\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-60x60.png 60w\" sizes=\"(max-width: 84px) 100vw, 84px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00107e2 e-con-full e-flex e-con e-child\" data-id=\"00107e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbfd7 elementor-widget elementor-widget-image\" data-id=\"6bcbfd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"71\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/OneDesk-Logo-Initials-Blue.png\" class=\"attachment-medium size-medium wp-image-150221\" alt=\"Logo OneDesk\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7f3932 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f3932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6d37 elementor-widget elementor-widget-heading\" data-id=\"29f6d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perch\u00e9 cercare alternative a Zendesk?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae51b0 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cae51b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Probabilmente hai gi\u00e0 sentito parlare di Zendesk. Zendesk \u00e8 un software noto per la gestione dell&#8217;help desk, del servizio clienti e della collaborazione di gruppo. Zendesk offre numerose funzionalit\u00e0, tra cui il ticketing multicanale, l&#8217;inoltro automatico dei ticket, una knowledge base e un bot basato sull&#8217;intelligenza artificiale. Nonostante le sue numerose funzionalit\u00e0, Zendesk non \u00e8 la soluzione per tutti.   <\/p><p>Alcuni recensori menzionano aspetti negativi come:  <\/p><ul><li>Personalizzazione e flessibilit\u00e0 limitate  <\/li><li>Costoso per le funzionalit\u00e0 essenziali<\/li><li>Difficolt\u00e0 nella segnalazione<\/li><\/ul><p>Zendesk offre diversi piani che vanno da 19 dollari per utente al mese a 169 dollari per utente al mese. Sono disponibili anche componenti aggiuntivi a pagamento.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bead338 elementor-widget elementor-widget-heading\" data-id=\"bead338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri OneDesk, l'alternativa Zendesk all-in-one<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b49 elementor-widget elementor-widget-text-editor\" data-id=\"38c3b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">OneDesk \u00e8 una soluzione solida che offre funzionalit\u00e0 simili a Zendesk, tra cui: ticketing, automazione, gestione degli SLA, live chat, bot AI e knowledge base.&nbsp;<\/span><\/p>\n<p>OneDesk offre anche:<\/p>\n<ul>\n<li>Prodotti aggiuntivi per la gestione di progetti o servizi professionali. Questi prodotti integrati aggiungono pianificazione delle attivit\u00e0, fatturazione e altro ancora. &nbsp;<\/li>\n<li>Una soluzione ideale per team di help desk interni e agenzie.&nbsp;<\/li>\n<li>Combinazione unica di funzionalit\u00e0 per recepire le richieste dei clienti e garantire una comunicazione continua con loro.&nbsp;<\/li>\n<\/ul>\n<p>Il prezzo di OneDesk si basa sul numero di utenti, con clienti e progetti illimitati. Il prezzo dell&#8217;Help Desk di OneDesk parte da soli $ 10,99 per utente al mese. <\/p>\n<p>Vediamo come OneDesk e Zendesk si confrontano.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff22e70 e-flex e-con-boxed e-con e-parent\" data-id=\"ff22e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2241b24 e-con-full e-flex e-con e-child\" data-id=\"2241b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d03cd4 elementor-widget elementor-widget-heading\" data-id=\"7d03cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Potente sistema di biglietteria<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c8c71 elementor-widget elementor-widget-text-editor\" data-id=\"d6c8c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u00e8 un sistema di ticketing multicanale. Ricevi ticket via email, moduli di ticket personalizzati, chat dal vivo e altro ancora. Offri un supporto di qualit\u00e0 dall \u201cinizio alla fine, in un\u201d unica posizione centralizzata.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e93e868 e-con-full e-flex e-con e-child\" data-id=\"e93e868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d905d5c elementor-widget elementor-widget-image\" data-id=\"d905d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266889\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d71d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d71d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64c3e26 e-con-full e-flex e-con e-child\" data-id=\"64c3e26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c2b77 elementor-widget elementor-widget-image\" data-id=\"e7c2b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"494\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp\" class=\"attachment-large size-large wp-image-266467\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1-300x257.webp 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-230de98 e-con-full e-flex e-con e-child\" data-id=\"230de98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac20b3 elementor-widget elementor-widget-heading\" data-id=\"6ac20b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routing e automazione flessibili  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a137ee elementor-widget elementor-widget-text-editor\" data-id=\"3a137ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre automazioni semplici da creare ma altamente flessibili. Routing, tagging, risposte e aggiornamenti automatici ti fanno risparmiare tempo e ti permettono di personalizzare i tuoi flussi di lavoro.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2bab49 e-flex e-con-boxed e-con e-parent\" data-id=\"f2bab49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b513a elementor-widget elementor-widget-heading\" data-id=\"56b513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Confronta OneDesk con Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01668d elementor-widget elementor-widget-shortcode\" data-id=\"f01668d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\"><\/span>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1 A comparison of ZenDesk to OneDesk - HelpDesk software\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk <\/th><th class=\"column-3\">Zendesk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><b>Price<\/b><\/td><td class=\"column-2\"><b>$10.99 - $39.99<\/b> per agent per month paid annually<\/td><td class=\"column-3\"><b>$19 - $115+ <\/b> per agent per month paid annually<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Email ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Social media ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Inbound voice \/ phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $55\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Satisfaction survey (CSAT)<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Custom views<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Web widget<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Real-time chat<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Customer portal<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only one portal starting at $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Task management <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Knowledge base \/ Help center<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Custom fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Conditional ticket fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Internal discussion\/collaboration<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Pre-built analytics dashboard<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Timesheets and Timers<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Integrated project management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with project management product<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Macros<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Automation rules<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Email audit<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> - last 72 hours<\/td><td class=\"column-3\">only in $115\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Custom ticket statuses<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">AI bot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Community forum<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Multiple ticket forms<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">HIPAA enabled account<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with HIPAA Plan<\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-28\">\n\t<td class=\"column-1\">Single Sign On (SSO) <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-29\">\n\t<td class=\"column-1\">Audit log<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-30\">\n\t<td class=\"column-1\">Invoicing &amp; quoting<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-31\">\n\t<td class=\"column-1\">AI agent<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-32\">\n\t<td class=\"column-1\">AI co-pilot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">additional $50 per agent add on<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1 from cache --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec24df9 e-flex e-con-boxed e-con e-parent\" data-id=\"ec24df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08d6a4e e-con-full e-flex e-con e-child\" data-id=\"08d6a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4eab9 elementor-widget elementor-widget-heading\" data-id=\"2a4eab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cosa pu\u00f2 offrire OneDesk su Zendesk?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c7288 elementor-widget elementor-widget-text-editor\" data-id=\"63c7288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acquisisci e gestisci ticket di assistenza clienti, e-mail, richieste di servizio e altre interazioni con i clienti. OneDesk offre le funzionalit\u00e0 di cui hai bisogno.  <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/\">Visualizza un elenco completo delle funzionalit\u00e0 di OneDesk.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bd205 e-flex e-con-boxed e-con e-parent\" data-id=\"47bd205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3426ee e-con-full e-flex e-con e-child\" data-id=\"b3426ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca79c87 elementor-widget elementor-widget-heading\" data-id=\"ca79c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizzazione completa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610dc9 elementor-widget elementor-widget-text-editor\" data-id=\"3610dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Molte soluzioni di help desk sul mercato ti limitano a una serie di personalizzazioni. Ad esempio, Zendesk non consente stati personalizzati.  <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">In OneDesk crediamo che il tuo strumento dovrebbe adattarsi alle tue esigenze. In quanto tale, OneDesk \u00e8 uno degli strumenti pi\u00f9 personalizzabili disponibili. Configura illimitati campi e stati personalizzati. Crea i tuoi team e ruoli di agenti. Cambia l&#8217;aspetto del tuo widget di aiuto. Crea SLA personalizzati per la tua organizzazione. Crea report personalizzati e molto altro!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f7dfde e-con-full e-flex e-con e-child\" data-id=\"0f7dfde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb0a0a elementor-widget elementor-widget-image\" data-id=\"6bb0a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp\" class=\"attachment-large size-large wp-image-231770\" alt=\"Personalizzazioni OneDesk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22257e8 e-flex e-con-boxed e-con e-parent\" data-id=\"22257e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faef636 e-con-full e-flex e-con e-child\" data-id=\"faef636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4df9c elementor-widget elementor-widget-image\" data-id=\"3d4df9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp\" class=\"attachment-large size-large wp-image-267061\" alt=\"strumenti di pianificazione per software di gestione progetti\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-300x139.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-768x355.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning.webp 1087w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e5cb4 e-con-full e-flex e-con e-child\" data-id=\"63e5cb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c33eed3 elementor-widget elementor-widget-heading\" data-id=\"c33eed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestione del lavoro a ciclo completo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96762f elementor-widget elementor-widget-text-editor\" data-id=\"d96762f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zendesk offre solo una soluzione di helpdesk. Con OneDesk ti basta un \u201cunica applicazione per gestire sia l\u201d helpdesk che la gestione dei progetti.  <\/p><p>L&#8217;applicazione di gestione dei progetti di OneDesk funziona perfettamente con l&#8217;helpdesk o pu\u00f2 funzionare separatamente. Converti i ticket in attivit\u00e0. <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/soluzione-di-gestione-del-progetto\/\">Pianifica e programma attivit\u00e0<\/a> e progetti con il diagramma di Gantt e il calendario. Imposta un budget e monitora i costi pianificati ed effettivi in tempo reale e molto altro ancora.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-115dbe1 e-flex e-con-boxed e-con e-parent\" data-id=\"115dbe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4ba983 e-con-full e-flex e-con e-child\" data-id=\"d4ba983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f7718 elementor-widget elementor-widget-heading\" data-id=\"02f7718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti su Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e3b72 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"97e3b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-159' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9366973\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9366973 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6aa30db693a41\">Quali sono le migliori alternative a Zendesk?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Sebbene Zendesk offra una variet\u00e0 di funzionalit\u00e0, potrebbe non essere la soluzione per tutti. Zendesk offre opzioni di personalizzazione limitate e quindi potrebbe non adattarsi al tuo flusso di lavoro specifico. Zendesk pu\u00f2 anche essere costoso se hai bisogno di funzionalit\u00e0 di alto livello. \u00c8 importante considerare anche le caratteristiche di cui hai bisogno. Se stai cercando un'alternativa a Zendesk, OneDesk offre molte delle funzionalit\u00e0 di altissimo livello di Zendesk a una frazione del costo. Inoltre, OneDesk offre prodotti per la gestione di attivit\u00e0 e progetti perfettamente integrati in un'unica applicazione. Pertanto, OneDesk \u00e8 ideale per i team interni che lavorano anche su attivit\u00e0 o progetti, nonch\u00e9 per le agenzie che devono gestire contemporaneamente il lavoro dei clienti.   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dba7543\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dba7543 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6aa30db693bfa\">Qual \u00e8 la differenza tra Zendesk e OneDesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Zendesk e OneDesk sono entrambe applicazioni di help desk che offrono una variet\u00e0 di funzionalit\u00e0. Zendesk si concentra maggiormente sulla biglietteria sui social media. OneDesk \u00e8 la soluzione ideale per l'helpdesk interno o B2B. OneDesk offre <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/funzionalita-app-clienti\/\">applicazioni rivolte al cliente<\/a> , consentendo a clienti o utenti finali di comunicare, inviare ticket e rimanere aggiornati tramite e-mail, moduli, live chat, un portale clienti e una knowledge base. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-97f829b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-97f829b uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6aa30db693d51\">Chi sono i concorrenti di Zendesk?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Vedrai numerosi concorrenti di Zendesk, solitamente concentrati su diverse funzioni del software di helpdesk. Questi concorrenti includono OneDesk, Freshdesk e HappyFox. I concorrenti di Zendesk di solito hanno funzionalit\u00e0 essenziali come l'emissione di ticket via e-mail e automazioni di base. A seconda di ci\u00f2 che stai cercando, potresti aver bisogno di automazioni pi\u00f9 potenti o <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/piu-modi-per-creare-i-biglietti\/\">di modi aggiuntivi per creare ticket<\/a> . OneDesk offre sia un help desk completo sia un prodotto di gestione dei progetti, perfettamente integrati tra loro, distinguendosi cos\u00ec dalle altre soluzioni. Dai un'occhiata ai nostri altri <a href=\"https:\/\/onedesk.com\/it\/helpdesk-alternative\/\">confronti tra help desk<\/a> per vedere come OneDesk e Zendesk si posizionano rispetto alla concorrenza.  <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbc85d e-flex e-con-boxed e-con e-parent\" data-id=\"0fbc85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74a212e e-con-full e-flex e-con e-child\" data-id=\"74a212e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f0e09 elementor-widget elementor-widget-heading\" data-id=\"37f0e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri perch\u00e9 OneDesk \u00e8 la migliore alternativa a Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ca317 elementor-widget elementor-widget-text-editor\" data-id=\"f9ca317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Valuta OneDesk in prima persona con la nostra prova gratuita di 14 giorni. Iniziare \u00e8 facile grazie alla nostra <a href=\"https:\/\/onedesk.com\/it\/iniziare\/\">guida all&#8217;onboarding<\/a> e ad altre risorse. Puoi anche <a href=\"https:\/\/onedesk.com\/it\/demo-2\/libro-demo\/\">prenotare una demo<\/a> per vedere OneDesk in azione.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091aeb8 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"091aeb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inizia gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deb9645 e-con-full e-flex e-con e-child\" data-id=\"deb9645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ff5e0 elementor-widget elementor-widget-image\" data-id=\"d7ff5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255544\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk, una potente alternativa a Zendesk Ridurre i costi senza ridurre la funzionalit\u00e0. OneDesk \u00e8 un&#8217;alternativa conveniente e altamente personalizzabile a Zendesk. Perch\u00e9 cercare alternative a Zendesk? Probabilmente hai gi\u00e0 sentito parlare di Zendesk. Zendesk \u00e8 un software noto per la gestione dell&#8217;help desk, del servizio clienti e della collaborazione di gruppo. Zendesk offre numerose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":302945,"parent":78825,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-148223","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alternativa Zendesk | Soluzione software per l&#039;help desk e la gestione dei progetti<\/title>\n<meta name=\"description\" content=\"Cerchi un software di help desk alternativo a Zendesk? Scopri come si confronta OneDesk in termini di prezzi, funzionalit\u00e0 e offerta.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternativa Zendesk | Soluzione software per l&#039;help desk e la gestione dei progetti\" \/>\n<meta property=\"og:description\" content=\"Cerchi un software di help desk alternativo a Zendesk? Scopri come si confronta OneDesk in termini di prezzi, funzionalit\u00e0 e offerta.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-04T17:36:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Alternativa Zendesk | Soluzione software per l'help desk e la gestione dei progetti","description":"Cerchi un software di help desk alternativo a Zendesk? Scopri come si confronta OneDesk in termini di prezzi, funzionalit\u00e0 e offerta.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/","og_locale":"it_IT","og_type":"article","og_title":"Alternativa Zendesk | Soluzione software per l'help desk e la gestione dei progetti","og_description":"Cerchi un software di help desk alternativo a Zendesk? Scopri come si confronta OneDesk in termini di prezzi, funzionalit\u00e0 e offerta.","og_url":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2025-06-04T17:36:13+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/","url":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/","name":"Alternativa Zendesk | Soluzione software per l'help desk e la gestione dei progetti","isPartOf":{"@id":"https:\/\/onedesk.com\/it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk.webp","datePublished":"2021-12-14T14:23:07+00:00","dateModified":"2025-06-04T17:36:13+00:00","description":"Cerchi un software di help desk alternativo a Zendesk? Scopri come si confronta OneDesk in termini di prezzi, funzionalit\u00e0 e offerta.","breadcrumb":{"@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk.webp","width":1342,"height":684},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/zendesk-alternativa\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Confronto di OneDesk con altri software di help desk e project management","item":"https:\/\/onedesk.com\/it\/onedesk-vs-the-competition\/"},{"@type":"ListItem","position":2,"name":"Zendesk contro OneDesk"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/it\/#website","url":"https:\/\/onedesk.com\/it\/","name":"OneDesk","description":"Software per la gestione dei progetti e l'helpdesk","publisher":{"@id":"https:\/\/onedesk.com\/it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/it\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/it\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/onedesk.com\/it\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"full":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk.webp",1342,684,false],"tp-image-grid":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk-700x700.webp?crop=1",700,700,true],"thumbnail":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk-150x150.webp?crop=1",150,150,true],"medium":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk-300x153.webp",300,153,true],"medium_large":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk-768x391.webp",768,391,true],"large":["https:\/\/onedesk.com\/wp-content\/uploads\/2026\/05\/zendesk-onedesk-1024x522.webp",1024,522,true],"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"December 14, 2021","get_modified_date":"June 4, 2025","author_name":"server.admin@onedesk.com","author_url":"https:\/\/onedesk.com\/it\/author\/server-adminonedesk-com\/","author_email":"server.admin@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"","author_lastname":"","user_login":"server.admin@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-CyH","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/148223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/comments?post=148223"}],"version-history":[{"count":19,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/148223\/revisions"}],"predecessor-version":[{"id":296059,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/148223\/revisions\/296059"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/78825"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/media\/302945"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/media?parent=148223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}