{"id":148342,"date":"2021-12-14T14:42:40","date_gmt":"2021-12-14T14:42:40","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-contro-la-concorrenza\/freshdesk-vs-onedesk\/"},"modified":"2025-06-04T20:11:23","modified_gmt":"2025-06-04T20:11:23","slug":"freshdesk-alternativa","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/onedesk-vs-la-concorrenza\/freshdesk-alternativa\/","title":{"rendered":"Freshdesk contro OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148342\" class=\"elementor elementor-148342 elementor-47446\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d3d858 e-flex e-con-boxed e-con e-parent\" data-id=\"6d3d858\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25c11eb e-con-full e-flex e-con e-child\" data-id=\"25c11eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9698a1b elementor-widget elementor-widget-heading\" data-id=\"9698a1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk, l'alternativa a Freshdesk  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b478820 elementor-widget elementor-widget-text-editor\" data-id=\"b478820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u00e8 una soluzione di help desk completa ma conveniente, nonch\u00e9 un&#8217;alternativa a Freshdesk.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb03e33 e-flex e-con-boxed e-con e-child\" data-id=\"bb03e33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef8842 elementor-widget elementor-widget-image\" data-id=\"1ef8842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1307\" height=\"574\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards.png\" class=\"attachment-full size-full wp-image-77665\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards.png 1307w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-300x132.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1024x450.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-768x337.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-683x300.png 683w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1140x501.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-182x80.png 182w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-480x211.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-500x220.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-750x329.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-360x158.png 360w\" sizes=\"(max-width: 1307px) 100vw, 1307px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459998f e-flex e-con-boxed e-con e-parent\" data-id=\"459998f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5bc295 e-con-full e-flex e-con e-child\" data-id=\"a5bc295\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1025afe elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"1025afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/08\/freshdesk-logo.svg\" class=\"attachment-medium size-medium wp-image-273859\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cf70c5 e-con-full e-flex e-con e-child\" data-id=\"9cf70c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1f850 elementor-widget elementor-widget-image\" data-id=\"0d1f850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"59\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/cropped-logo-300x59.png\" class=\"attachment-medium size-medium wp-image-126069\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/cropped-logo-300x59.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/cropped-logo.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1d8306 e-flex e-con-boxed e-con e-parent\" data-id=\"f1d8306\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca9758 elementor-widget elementor-widget-heading\" data-id=\"4ca9758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perch\u00e9 cercare alternative a Freshdesk?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e311f0b elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e311f0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshdesk \u00e8 una soluzione di help desk molto nota. Le sue funzionalit\u00e0 includono ticketing via email, gestione degli SLA e una knowledge base. Offre inoltre componenti aggiuntivi e pacchetti per ticketing omnicanale, chat, ITSM e un bot con intelligenza artificiale.  &nbsp;&nbsp;<\/p>\n<p>Alcuni recensori menzionano aspetti negativi come:&nbsp;<\/p>\n<ul>\n<li>Limitazioni alla segnalazione e all&#8217;esportazione&nbsp;<\/li>\n<li>Prezzi elevati per funzionalit\u00e0 avanzate<\/li>\n<li>Mancanza di interfaccia personalizzabile<\/li>\n<li>Automazione inadeguata<\/li>\n<\/ul>\n<p>Freshdesk offre quattro livelli di pacchetto, oltre a pacchetti aggiuntivi per le funzionalit\u00e0 omnicanale, chat e chiamata. Le funzionalit\u00e0 disponibili variano a seconda del pacchetto selezionato. Freshdesk offre un pacchetto base a partire da 15 $\/utente al mese, fino al piano omnicanale Enterprise a 109 $\/utente al mese.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8e69c elementor-widget elementor-widget-heading\" data-id=\"4e8e69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri OneDesk, l'alternativa tutto in uno a Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd65bac elementor-widget elementor-widget-text-editor\" data-id=\"cd65bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre molte delle funzionalit\u00e0 dell&#8217;help desk di Freshdesk. Le funzionalit\u00e0 includono ticketing via email, live chat, knowledge base, chatbot con intelligenza artificiale e gestione degli SLA. Oltre a solide funzionalit\u00e0 di help desk, OneDesk offre prodotti per la gestione dei progetti, la fatturazione e la preventivazione, integrati in un&#8217;unica app. &nbsp;<\/p>\n<p>Il prezzo di OneDesk \u00e8 poco trasparente e accessibile rispetto a Freshdesk. L \u201cHelp Desk di OneDesk costa da $ 10,99 a $ 14,99 per utente al mese. Se desideri una gestione del lavoro completamente integrata con l\u201d Help Desk, il costo \u00e8 di soli $ 21,99 &#8211; $ 26,99 per utente al mese, una frazione del piano aziendale di Freshdesk.  &nbsp;<\/p>\n<p>Continua a leggere per vedere come OneDesk e Freshdesk si accumulano tra loro.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bbd7dc e-flex e-con-boxed e-con e-parent\" data-id=\"0bbd7dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3878e91 elementor-widget elementor-widget-heading\" data-id=\"3878e91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Confronta OneDesk e Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b215fd0 elementor-widget elementor-widget-shortcode\" data-id=\"b215fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<table id=\"tablepress-9\" class=\"tablepress tablepress-id-9 A comparison between OneDesk and Freshdesk\" aria-describedby=\"tablepress-9-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk<\/th><th class=\"column-3\">Freshdesk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Price (users)<\/td><td class=\"column-2\">$10.99 - 26.99 per user\/month<\/td><td class=\"column-3\">$15 - $79+ per user\/month<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Email ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Team collaboration<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Knowledge base<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Inbound phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">With Freshcaller<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Social media ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">SLA breach notification<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Mobile app<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <br \/>\n<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Chat web widget<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $69\/user\/month plans for an EXTRA $30 per user\/plan<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Automations <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Round robin ticket assignment<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Integrations<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">AI agent<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> $69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Multiple SLA policies<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Time tracking<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only on $45+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Timesheets<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Satisfaction surveys<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only on $45+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Schedule reports<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $45+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Custom reports<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on 69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Portal customization<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $69+\/user\/month plans<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Calendar view<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">Kanban \/ Board view<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Custom ticket forms<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Task management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Project Management product<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">Invoicing \/ Quoting <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with PSA add on<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-28\">\n\t<td class=\"column-1\">Audit log<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> <\/td><td class=\"column-3\">Only on $109+\/user\/month plans<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span id=\"tablepress-9-description\" class=\"tablepress-table-description tablepress-table-description-id-9\"><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6092063 e-flex e-con-boxed e-con e-parent\" data-id=\"6092063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ab558 elementor-widget elementor-widget-heading\" data-id=\"e4ab558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cosa rende OneDesk l'alternativa ideale a Freshdesk?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c422033 e-flex e-con-boxed e-con e-parent\" data-id=\"c422033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1fb79cd e-con-full e-flex e-con e-child\" data-id=\"1fb79cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cca5f0 elementor-widget elementor-widget-heading\" data-id=\"5cca5f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Biglietteria multicanale  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea6347 elementor-widget elementor-widget-text-editor\" data-id=\"7ea6347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acquisisci, categorizza, assegna, gestisci e <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/helpdesk-ticketing-system\/\">risolvi i ticket<\/a> . I ticket possono essere creati automaticamente da email, chat live, portale clienti o moduli web. Utilizza visualizzazioni ticket personalizzate per organizzare, monitorare e gestire i ticket in modo efficiente.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d00d0d e-con-full e-flex e-con e-child\" data-id=\"4d00d0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66e6c2a elementor-widget elementor-widget-image\" data-id=\"66e6c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266889\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbdc99f e-flex e-con-boxed e-con e-parent\" data-id=\"dbdc99f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-261e443 e-con-full e-flex e-con e-child\" data-id=\"261e443\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562b6ca elementor-widget elementor-widget-image\" data-id=\"562b6ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"500\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1.webp\" class=\"attachment-large size-large wp-image-270190\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1.webp 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1-300x194.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1-768x495.webp 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24a7524 e-con-full e-flex e-con e-child\" data-id=\"24a7524\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6923c elementor-widget elementor-widget-heading\" data-id=\"1d6923c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agente AI personalizzato<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-251f943 elementor-widget elementor-widget-text-editor\" data-id=\"251f943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Risparmia tempo prezioso e fornisci supporto 24 ore su 24, 7 giorni su 7 con un chatbot con intelligenza artificiale in stile GPT. La tua intelligenza artificiale \u00e8 personalizzata per la tua azienda: addestrata sul tuo sito web, sulla tua knowledge base, sulle risposte salvate o sulle risposte degli agenti precedenti.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2e6b2a e-flex e-con-boxed e-con e-parent\" data-id=\"c2e6b2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb1711f e-con-full e-flex e-con e-child\" data-id=\"cb1711f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb149de elementor-widget elementor-widget-heading\" data-id=\"fb149de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automazione e routing flessibili<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1277fc4 elementor-widget elementor-widget-text-editor\" data-id=\"1277fc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configura le regole di automazione scegliendo tra centinaia di opzioni. Risparmia tempo assegnando, instradando, rispondendo e molto altro ancora automaticamente! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a3bbd8 e-con-full e-flex e-con e-child\" data-id=\"2a3bbd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b375511 elementor-widget elementor-widget-image\" data-id=\"b375511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169466\" alt=\"risposte automatiche dell&apos;help desk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc99516 e-flex e-con-boxed e-con e-parent\" data-id=\"fc99516\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d87a1ea e-con-full e-flex e-con e-child\" data-id=\"d87a1ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-529fbee elementor-widget elementor-widget-heading\" data-id=\"529fbee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestione completa del progetto  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c35b849 elementor-widget elementor-widget-text-editor\" data-id=\"c35b849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre prodotti aggiuntivi per gestire tutto il tuo lavoro. I prodotti sono perfettamente integrati per gestire il tuo help desk e la gestione dei progetti con un unico, solido strumento.<br> Ad esempio, converti i ticket in attivit\u00e0 per pianificarle. Pianifica e programma attivit\u00e0, sottoattivit\u00e0 e progetti con il diagramma di Gantt e le visualizzazioni del calendario. OneDesk include funzionalit\u00e0 avanzate di gestione dei progetti come le dipendenze tra attivit\u00e0, le relazioni collegate e il punteggio delle attivit\u00e0.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cfe6bb e-con-full e-flex e-con e-child\" data-id=\"4cfe6bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ccd670 elementor-widget elementor-widget-image\" data-id=\"0ccd670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"519\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp\" class=\"attachment-large size-large wp-image-248632\" alt=\"pianificazione delle risorse\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-300x152.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-768x389.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning.webp 1165w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-550ef11 e-flex e-con-boxed e-con e-parent\" data-id=\"550ef11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39cd5a elementor-widget elementor-widget-heading\" data-id=\"b39cd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti su Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-628b270 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"628b270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-103' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-36b1f7e\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-36b1f7e uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a311f88d84dc\">Quanto costa il software Freshdesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Pu\u00f2 essere difficile sapere quanto costa Freshdesk. Freshdesk offre diversi pacchetti e soluzioni. Il piano helpdesk standard offre quattro pacchetti da $ 15 a $ 79 per utente. Per le funzionalit\u00e0 omnicanale o ITSM, il costo mensile per utente varia da $ 29 a $ 109. Anche le funzionalit\u00e0 di chiamata e chat sono a pagamento.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-cac6e7a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-cac6e7a uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a311f88d86ef\">Qual \u00e8 una buona alternativa a Freshdesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Esistono diverse alternative di help desk a Freshdesk. Cerca soluzioni di help desk con funzionalit\u00e0 come live chat, ticketing via email, automazione e knowledge base. Riteniamo che OneDesk sia un \u201cottima alternativa a Freshdesk. OneDesk offre una gamma di funzionalit\u00e0 avanzate per la gestione dell\u201d help desk, tra cui SLA, automazioni, portale clienti, knowledge base e campi ticket personalizzati.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9fefa4c\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9fefa4c uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a311f88d8867\">Perch\u00e9 OneDesk \u00e8 una buona alternativa a Freshdesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk offre tutte le funzionalit\u00e0 essenziali di Freshdesk, come:<\/p><ul><li>Biglietteria via e-mail<\/li><li>Portale clienti<\/li><li>Base di conoscenza<\/li><li>SLA<\/li><li>Monitoraggio del tempo<\/li><li>Regole di routing<\/li><\/ul><p>In quest \u201cottica, OneDesk offre anche ulteriori funzionalit\u00e0 per gestire i progetti e personalizzare la tua esperienza. Ad esempio, OneDesk ti consente di creare campi personalizzati o nascondere quelli non necessari. Nonostante tutte queste funzionalit\u00e0, OneDesk \u00e8 l\u201d opzione pi\u00f9 conveniente.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-567427c e-flex e-con-boxed e-con e-parent\" data-id=\"567427c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4857ca9 e-con-full e-flex e-con e-child\" data-id=\"4857ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daf93d8 elementor-widget elementor-widget-heading\" data-id=\"daf93d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri come OneDesk \u00e8 la migliore alternativa a Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25c406 elementor-widget elementor-widget-text-editor\" data-id=\"a25c406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Valuta tu stesso OneDesk con la nostra prova completamente gratuita di 14 giorni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19788cc elementor-align-left elementor-widget elementor-widget-button\" data-id=\"19788cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inizia gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81663e7 e-con-full e-flex e-con e-child\" data-id=\"81663e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39d2bd4 elementor-widget elementor-widget-image\" data-id=\"39d2bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255544\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk, l&#8217;alternativa a Freshdesk OneDesk \u00e8 una soluzione di help desk completa ma conveniente, nonch\u00e9 un&#8217;alternativa a Freshdesk. Perch\u00e9 cercare alternative a Freshdesk? Freshdesk \u00e8 una soluzione di help desk molto nota. Le sue funzionalit\u00e0 includono ticketing via email, gestione degli SLA e una knowledge base. Offre inoltre componenti aggiuntivi e pacchetti per ticketing omnicanale, [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":78825,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-148342","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alternativa a Freshdesk | Help Desk e soluzione per la gestione dei progetti<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 un software di help desk alternativo a Freshdesk. 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