{"id":154916,"date":"2021-12-20T16:01:13","date_gmt":"2021-12-20T16:01:13","guid":{"rendered":"https:\/\/onedesk.com\/indice-funzionalita\/monitoraggio-prestazioni-agente\/"},"modified":"2023-08-08T19:08:13","modified_gmt":"2023-08-08T19:08:13","slug":"monitoraggio-delle-prestazioni-degli-agenti","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/monitoraggio-delle-prestazioni-degli-agenti\/","title":{"rendered":"Monitoraggio delle prestazioni dell&#8217;agente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154916\" class=\"elementor elementor-154916 elementor-83361\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c81b050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c81b050\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e3e858b\" data-id=\"3e3e858b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40e3604 elementor-widget elementor-widget-heading\" data-id=\"40e3604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Monitoraggio delle prestazioni dell'agente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d903f05 elementor-widget elementor-widget-text-editor\" data-id=\"7d903f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Migliora la qualit\u00e0 del tuo team di supporto.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34300d3 elementor-align-center elementor-widget elementor-widget-global elementor-global-240227 elementor-global-131872 elementor-widget-button\" data-id=\"34300d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Iscriviti gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6616523c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6616523c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fc810\" data-id=\"76fc810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26067075 elementor-widget elementor-widget-image\" data-id=\"26067075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-144665\" alt=\"ufficio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a6cc0f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a6cc0f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-273eea6c\" data-id=\"273eea6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d3bb837 elementor-widget elementor-widget-text-editor\" data-id=\"5d3bb837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ti consente di monitorare ed eseguire report sugli agenti dell&#8217;helpdesk per assicurarti che stiano svolgendo il lavoro in modo efficiente, fornendo allo stesso tempo un&#8217;assistenza clienti eccezionale. Ecco i vantaggi di questa funzione:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6642d9e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6642d9e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e75e79c\" data-id=\"e75e79c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf56eaf elementor-widget elementor-widget-image\" data-id=\"cf56eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"702\" height=\"397\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png\" class=\"attachment-large size-large wp-image-83376\" alt=\"monitoraggio del timer\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png 702w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-530x300.png 530w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-255x144.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-141x80.png 141w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-71x40.png 71w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-480x271.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-500x283.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-360x204.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ada26e3\" data-id=\"2ada26e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9a4b47 elementor-widget elementor-widget-heading\" data-id=\"1a9a4b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Visualizza le attivit\u00e0 attuali e passate di un agente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727598bd elementor-widget elementor-widget-text-editor\" data-id=\"727598bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ti consente di vedere a cosa stanno lavorando i tuoi agenti in tempo reale. Visualizza chi sta attualmente lavorando su quale ticket attraverso <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/viste-di-lavoro-configurabili\/\">visualizzazioni personalizzate<\/a> e il widget di monitoraggio del timer. Puoi anche tenere traccia di tutte le attivit\u00e0 passate dei tuoi agenti per vedere a cosa hanno lavorato in un periodo di tempo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a8082ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a8082ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b575981\" data-id=\"5b575981\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5cff41 elementor-widget elementor-widget-heading\" data-id=\"1e5cff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Genera rapporti sulle prestazioni dell'agente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a910bcb elementor-widget elementor-widget-text-editor\" data-id=\"a910bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre diversi modi per <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/monitoraggio-delle-prestazioni-degli-agenti\/\">visualizzare i report sulle prestazioni degli agenti<\/a> . \u00c8 possibile visualizzare la quantit\u00e0 totale di lavoro svolto da ciascun agente insieme alla distribuzione delle ore registrate. Puoi vedere visivamente le ore di lavoro che ogni agente ha registrato in confronto l&#8217;una con l&#8217;altra. Puoi confrontare il numero di ticket terminati, in corso e non avviati per agente. C&#8217;\u00e8 anche un punteggio di soddisfazione che indica la soddisfazione complessiva dei clienti serviti da ciascun agente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61c8615b\" data-id=\"61c8615b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffba19d elementor-widget elementor-widget-image\" data-id=\"ffba19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"398\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png\" class=\"attachment-large size-large wp-image-83383\" alt=\"rapporti per assegnatario\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-302x300.png 302w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-255x254.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-360x358.png 360w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Monitoraggio delle prestazioni dell&#8217;agente Migliora la qualit\u00e0 del tuo team di supporto. Sign up free! OneDesk ti consente di monitorare ed eseguire report sugli agenti dell&#8217;helpdesk per assicurarti che stiano svolgendo il lavoro in modo efficiente, fornendo allo stesso tempo un&#8217;assistenza clienti eccezionale. Ecco i vantaggi di questa funzione: Visualizza le attivit\u00e0 attuali e passate [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151678,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154916","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Monitoraggio delle prestazioni dell&#039;agente | Applicazione software per helpdesk OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 un software di helpdesk e gestione dei progetti. Scopri come OneDesk ti consente di monitorare le prestazioni dei tuoi agenti dell&#039;helpdesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/monitoraggio-delle-prestazioni-degli-agenti\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monitoraggio delle prestazioni dell&#039;agente | Applicazione software per helpdesk OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e8 un software di helpdesk e gestione dei progetti. 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