{"id":257041,"date":"2023-09-27T15:57:00","date_gmt":"2023-09-27T15:57:00","guid":{"rendered":"https:\/\/onedesk.com\/software-di-helpdesk-2\/helpdesk-conforme-a-hipaa\/"},"modified":"2023-12-18T18:43:43","modified_gmt":"2023-12-18T18:43:43","slug":"helpdesk-conforme-a-hipaa","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/software-di-helpdesk-2\/helpdesk-conforme-a-hipaa\/","title":{"rendered":"Helpdesk conforme a HIPAA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"257041\" class=\"elementor elementor-257041 elementor-168947\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84a5a5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84a5a5e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cad0f15\" data-id=\"cad0f15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da17337 elementor-widget elementor-widget-heading\" data-id=\"da17337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soluzione di help desk conforme a HIPAA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e357003 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e357003\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92b183f\" data-id=\"92b183f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f754d8e elementor-widget elementor-widget-text-editor\" data-id=\"f754d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un elevato livello di sicurezza e privacy \u00e8 importante per lo strumento di help desk di qualsiasi azienda. Le organizzazioni che si occupano di <a href=\"https:\/\/www.hhs.gov\/answers\/hipaa\/what-is-phi\/index.html\">informazioni sanitarie protette (PHI)<\/a> devono adottare determinati standard soddisfatti da una soluzione di help desk conforme a HIPAA. OneDesk pu\u00f2 essere utilizzato in un ambiente conforme a HIPAA e fornisce una soluzione completa di help desk e gestione dei progetti in un&#8217;unica solida app.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-07e777a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"07e777a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86309ec\" data-id=\"86309ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42d7ba3 elementor-widget elementor-widget-heading\" data-id=\"42d7ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cos'\u00e8 l'HIPAA?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ab565 elementor-widget elementor-widget-text-editor\" data-id=\"b4ab565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;HIPAA (Health Insurance Portability and Accountability Act) \u00e8 una legge emanata dal congresso degli Stati Uniti che stabilisce regole e standard per gli operatori sanitari e le organizzazioni legate al settore sanitario. Questi standard impongono la protezione e la gestione delle informazioni sanitarie protette (PHI) e altri processi. Per ulteriori informazioni consultare <a href=\"https:\/\/www.hhs.gov\/hipaa\/index.html\">le linee guida HIPAA<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05aee1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05aee1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54a36b8\" data-id=\"54a36b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32ab6b1 elementor-widget elementor-widget-heading\" data-id=\"32ab6b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vantaggi del software di help desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a292f1 elementor-widget elementor-widget-text-editor\" data-id=\"4a292f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un software di help desk pu\u00f2 aiutare un&#8217;organizzazione conforme a HIPAA migliorando il flusso di lavoro e semplificando il processo di supporto. Innanzitutto, la soluzione di help desk conforme a HIPAA di OneDesk centralizza le richieste dei clienti. I ticket creati da e-mail (anche da pi\u00f9 caselle di posta) o creati da moduli di richiesta di supporto possono essere tutti risolti dall&#8217;applicazione. OneDesk ti consente inoltre di assegnare e valutare le richieste agli agenti, in questo modo i biglietti non verranno persi o dimenticati. Puoi anche applicare automazioni flessibili per ridurre il lavoro ripetitivo e migliorare il flusso di lavoro.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-875e50f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"875e50f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b0bcb30\" data-id=\"b0bcb30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4147210 elementor-widget elementor-widget-heading\" data-id=\"4147210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Una soluzione di help desk sicura e conforme a HIPAA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c42f5c9 elementor-widget elementor-widget-text-editor\" data-id=\"c42f5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre un elevato livello di sicurezza:<\/p>\n<ul>\n<li>Ospitato su Amazon Web Services (AWS), una piattaforma basata su cloud che offre un <a href=\"http:\/\/aws.amazon.com\/compliance\/\">elevato livello di sicurezza e conformit\u00e0 HIPAA<\/a> .<\/li>\n<li>Dati crittografati su SSL.<\/li>\n<li>Offriamo anche opzioni <a href=\"https:\/\/onedesk.com\/features-index\/on-premise-helpdesk-on-premise-project-management\/\">on-premise<\/a> e cloud private.<\/li>\n<li>Backup frequenti dei dati.<\/li>\n<li>Controlli di audit delle attivit\u00e0.<\/li>\n<li>Autenticazione utente e controlli di accesso a livello utente.<\/li>\n<li>Autenticazione a due fattori.<\/li>\n<li>Configurazioni aggiuntive e funzionalit\u00e0 di sicurezza avanzate per evitare l&#8217;esposizione accidentale di PHI.<\/li>\n<\/ul>\n<p>Per le organizzazioni che desiderano soddisfare la conformit\u00e0 HIPAA, forniamo i nostri accordi di societ\u00e0 in affari (BAA) <a href=\"mailto:support@onedesk.com\">.<\/a> Ti forniamo inoltre le informazioni per configurare il tuo account in conformit\u00e0 con HIPAA. Queste funzionalit\u00e0 di sicurezza avanzate aggiuntive dovrebbero essere configurate per evitare al meglio le violazioni PHI. Per ulteriori informazioni sul processo vedere: <a href=\"https:\/\/onedesk.com\/onedesk-for-hipaa-process\/\">Conformit\u00e0 HIPAA con OneDesk<\/a> .<\/p>\n<p>Gli account abilitati HIPAA includono: il BAA firmato e tutte le funzionalit\u00e0 aziendali per $ 29\/utente al mese, fatturati su base annuale. <a href=\"https:\/\/onedesk.com\/request-quote-hipaa\/\">Richiedi un preventivo qui<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4ef06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb4ef06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0ab7fb\" data-id=\"f0ab7fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4f4606 elementor-widget elementor-widget-heading\" data-id=\"c4f4606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Funzionalit\u00e0 di help desk conformi a HIPAA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12da34 elementor-widget elementor-widget-text-editor\" data-id=\"b12da34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un software di help desk conforme a HIPAA pu\u00f2 aiutare il tuo team fornendo strumenti che funzionano con te e i tuoi clienti. Di seguito sono riportati alcuni di questi strumenti utili.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c1322 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"73c1322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visualizza un elenco completo delle funzionalit\u00e0<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a63638 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a63638\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9cad207\" data-id=\"9cad207\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d2e3b7 elementor-widget elementor-widget-heading\" data-id=\"2d2e3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Supporta i clienti da pi\u00f9 canali<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678211b elementor-widget elementor-widget-text-editor\" data-id=\"678211b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c8 importante incontrare i clienti alle loro condizioni. Alcuni clienti preferiscono contattarci tramite chat dal vivo e altri tramite e-mail. L&#8217;help desk conforme HIPAA di OneDesk offre strumenti per supportare sia i clienti che gli agenti. I biglietti possono essere inviati automaticamente tramite e-mail. Inoltre, utilizza il <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/widget-web\/\">widget<\/a> OneDesk che include: moduli Web, un portale clienti, chat dal vivo e knowledge base. Indipendentemente dal modo in cui un cliente ti contatta, puoi rispondere e risolvere le richieste dalla tua applicazione OneDesk principale.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f7e283\" data-id=\"1f7e283\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c337d4b elementor-widget elementor-widget-image\" data-id=\"c337d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"462\" height=\"702\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp\" class=\"attachment-large size-large wp-image-232745\" alt=\"dettagli del biglietto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards-197x300.webp 197w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3679025 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3679025\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0d35c9f\" data-id=\"0d35c9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9c8abd elementor-widget elementor-widget-image\" data-id=\"e9c8abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-medium_large size-medium_large wp-image-231919\" alt=\"collaborazione tra team e clienti\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19e3bae\" data-id=\"19e3bae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2778a05 elementor-widget elementor-widget-heading\" data-id=\"2778a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Risolvere i problemi in modo collaborativo  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c2d15 elementor-widget elementor-widget-text-editor\" data-id=\"31c2d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assegna te stesso o i membri del team manualmente o automaticamente ai ticket in entrata. I ticket hanno <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/stati-configurabili\/\">stati (configurabili)<\/a> in modo da sapere a colpo d&#8217;occhio come sta procedendo la squadra. Inoltre, i ticket offrono collaborazione in tempo reale. Il <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/applicazione-messenger\/\">messenger<\/a> OneDesk semplifica la connessione con i membri del team o i clienti. Rimani aggiornato comunicando direttamente insieme ai dettagli del biglietto.<\/p>\n<p>Queste funzionalit\u00e0 consentono a tutti di rimanere sulla stessa pagina ed evitare ripetizioni.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-177dec3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"177dec3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-481e6e7\" data-id=\"481e6e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90bd393 elementor-widget elementor-widget-heading\" data-id=\"90bd393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Garantire un servizio di qualit\u00e0 con gli SLA  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a61a31 elementor-widget elementor-widget-text-editor\" data-id=\"6a61a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gli accordi sul livello di servizio (SLA) possono aiutarti a migliorare l&#8217;assistenza clienti. Gli SLA ti consentono di monitorare e misurare la reattivit\u00e0 del team di supporto. L&#8217;helpdesk conforme HIPAA di OneDesk offre <a href=\"https:\/\/onedesk.com\/da\/videos\/serviceniveau-aftaler-slas-in-onedesk\/\">SLA<\/a> personalizzabili. Puoi definire la policy, assegnare ticket alla policy e quindi avvisare automaticamente il tuo team prima che qualsiasi policy venga violata.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1bd7b2b\" data-id=\"1bd7b2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4261b90 elementor-widget elementor-widget-image\" data-id=\"4261b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168902\" alt=\"supporto del contratto di servizio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1808dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1808dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d54f4c4\" data-id=\"d54f4c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465b603 elementor-widget elementor-widget-image\" data-id=\"465b603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169466\" alt=\"risposte automatiche dell&#039;help desk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09b5c75\" data-id=\"09b5c75\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c269541 elementor-widget elementor-widget-heading\" data-id=\"c269541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Risparmia tempo e fatica con le automazioni del flusso di lavoro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c796790 elementor-widget elementor-widget-text-editor\" data-id=\"c796790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk fornisce strumenti <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/automazioni-del-flusso-di-lavoro\/\">di automazione del flusso di lavoro<\/a> potenti e flessibili. Le automazioni ti consentono di semplificare il flusso di lavoro in vari modi.  <\/p>\n<p>Automaticamente:<\/p>\n<ul>\n<li>Inviare emails.<\/li>\n<li>Assegnare e instradare i biglietti.<\/li>\n<li>Modificare gli stati dei biglietti.<\/li>\n<li>Modifica propriet\u00e0.<\/li>\n<li>Creare progetti.<\/li>\n<li>e altro ancora!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e30b79a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e30b79a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e87f3aa\" data-id=\"e87f3aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dcc19b elementor-widget elementor-widget-heading\" data-id=\"9dcc19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti su OneDesk per HIPAA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41730d uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"a41730d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-172' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-597b568\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-597b568 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69fe045630f37\">OneDesk \u00e8 conforme a HIPAA?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>S\u00ec, OneDesk offre account abilitati HIPAA che includono il BAA firmato. Scopri il processo di <a href=\"https:\/\/onedesk.com\/onedesk-for-hipaa-process\/\">OneDesk per HIPAA<\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-42b72b7\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-42b72b7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69fe0456310fa\">Quali sono le funzionalit\u00e0 di OneDesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk \u00e8 una soluzione di helpdesk e gestione dei progetti in un'unica piattaforma. Offriamo molte funzionalit\u00e0 come ticketing via e-mail, automazioni e pianificazione delle risorse. Consulta l' <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/\">elenco completo delle funzionalit\u00e0 qui<\/a> .  <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5769aa9\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5769aa9 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-69fe045631253\">Qual \u00e8 il prezzo della soluzione conforme HIPAA di OneDesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>I prezzi per gli account abilitati HIPAA sono separati dai nostri prezzi normali. Richiede il piano di livello Enterprise insieme a un componente aggiuntivo HIPAA. Un account HIPAA include il BAA e ha un prezzo di $ 29 per utente al mese e viene fatturato annualmente. Puoi <a href=\"https:\/\/onedesk.com\/request-quote-hipaa\/\">richiedere un preventivo qui<\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13db26a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13db26a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d92cd7b\" data-id=\"d92cd7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0db6fe elementor-widget elementor-widget-heading\" data-id=\"d0db6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\">Prova gratis<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f736d20 elementor-widget elementor-widget-text-editor\" data-id=\"f736d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prova gratuitamente tutte le funzionalit\u00e0 di OneDesk per 14 giorni. Nessuna carta di credito richiesta. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7ca47 elementor-align-center elementor-widget elementor-widget-global elementor-global-240227 elementor-global-131872 elementor-widget-button\" data-id=\"9a7ca47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Iscriviti gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e43dd82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e43dd82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af7a57a\" data-id=\"af7a57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f8ffd3 elementor-widget elementor-widget-heading\" data-id=\"8f8ffd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ulteriori informazioni sulla soluzione di helpdesk conforme a HIPAA di OneDesk:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a48b74 elementor-widget elementor-widget-text-editor\" data-id=\"5a48b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"https:\/\/onedesk.com\/how-a-healthcare-msp-uses-onedesk-to-streamline-its-workflow\/\">In che modo un MSP del settore sanitario utilizza OneDesk per semplificare il proprio flusso di lavoro<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/it\/industrie\/organizzazioni-sanitarie\/\">OneDesk per le organizzazioni sanitarie<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/it\/nuove-autorizzazioni-di-accesso-a-livello-di-applicazione\/\">Informazioni sulle autorizzazioni a livello di applicazione<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/email-queues\/\">Informazioni sulle code di posta elettronica in OneDesk<\/a><\/li>\n<li><a href=\"https:\/\/onedesk.com\/da\/videos\/webinar-kom-i-gang\/\">Per iniziare: webinar<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soluzione di help desk conforme a HIPAA Un elevato livello di sicurezza e privacy \u00e8 importante per lo strumento di help desk di qualsiasi azienda. Le organizzazioni che si occupano di informazioni sanitarie protette (PHI) devono adottare determinati standard soddisfatti da una soluzione di help desk conforme a HIPAA. OneDesk pu\u00f2 essere utilizzato in un [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":78504,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-257041","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soluzione di help desk conforme a HIPAA | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 un software di help desk conforme a HIPAA. 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