{"id":260454,"date":"2023-10-27T17:38:01","date_gmt":"2023-10-27T17:38:01","guid":{"rendered":"https:\/\/onedesk.com\/iniziare-2\/"},"modified":"2025-11-14T18:04:19","modified_gmt":"2025-11-14T18:04:19","slug":"iniziare","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/iniziare\/","title":{"rendered":"Guida introduttiva"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260454\" class=\"elementor elementor-260454 elementor-259972\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f4753 e-flex e-con-boxed e-con e-parent\" data-id=\"42f4753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7fada elementor-widget elementor-widget-heading\" data-id=\"2f7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guida all'onboarding di OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82fbd2e elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"82fbd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLdPPtQJlgYv_TpzYRg8zZaK\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Panoramica completa Demo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/onedesk-video-guida\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Videoguida<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La nostra base di conoscenza  <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef447e8 e-flex e-con-boxed e-con e-parent\" data-id=\"ef447e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e40e299 e-con-full e-flex e-con e-child\" data-id=\"e40e299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16968bd elementor-widget elementor-widget-heading\" data-id=\"16968bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benvenuto in OneDesk!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588173c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"588173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La guida all&#8217;onboarding di OneDesk ti guider\u00e0 passo dopo passo nella configurazione del tuo account. Inizia da qui per scoprire come sfruttare al meglio OneDesk. <span style=\"font-style: inherit; font-weight: inherit;\">Per prima cosa, se non l&#8217;hai ancora fatto,<\/span> <a style=\"font-style: inherit; font-weight: inherit; background-color: #ffffff;\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\" target=\"_blank\" rel=\"noopener\">registrati per creare un account.<\/a> <span style=\"font-style: inherit; font-weight: inherit;\">. Offriamo una prova completa di 14 giorni in cui puoi provare tutte le funzionalit\u00e0 e iniziare a configurare il tuo account.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7f08d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b7f08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una volta registrato, verrai accolto dalla &#8220;Procedura guidata introduttiva&#8221;. Questa procedura guidata ti aiuta a soddisfare i requisiti di base per la configurazione del tuo account inserendo le informazioni aziendali e invitando il tuo team. Consigliamo vivamente di seguire questa procedura guidata.  <\/p><p><strong>Suggerimento<\/strong> : fai clic su &#8220;Inizia&#8221; nell&#8217;intestazione superiore in qualsiasi momento per accedere alla procedura guidata, nonch\u00e9 ai tutorial, alla nostra knowledge base e a questa guida!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb3d46 elementor-widget elementor-widget-image\" data-id=\"6eb3d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp\" class=\"attachment-medium_large size-medium_large wp-image-297964\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-300x136.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1024x465.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1536x697.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen.webp 1796w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b953f0 e-flex e-con-boxed e-con e-parent\" data-id=\"6b953f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2f27b elementor-widget elementor-widget-heading\" data-id=\"2d2f27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri i prodotti OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e0899 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5e0899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre 4 prodotti tra cui scegliere per gestire il tuo lavoro e le tue esigenze aziendali.  <br>I prodotti vengono aggiunti in aggiunta a &#8220;OneDesk Essentials&#8221; (che include app per la dashboard utente, Messenger e fogli presenze). Puoi aggiungere altri prodotti al tuo account in base alle tue esigenze. <\/p><p><strong>Help Desk<\/strong> : offre opzioni di self-service per i clienti o gli utenti finali e consente di gestire le proprie esigenze di supporto e ticket.<\/p><p><strong>Gestione dei progetti<\/strong> : aiuta ad alimentare la collaborazione di squadra e a gestire in modo efficiente progetti e attivit\u00e0.  <\/p><p><strong>Servizi professionali<\/strong> : aggiunge la preventivazione clienti, la fatturazione e la gestione finanziaria al tuo flusso di lavoro. (Richiede i prodotti Help Desk o Project Management). <\/p><p><strong>Gestione del lavoro<\/strong> : gestisci l&#8217;intero ciclo di vita dei progetti dei clienti, dal preventivo iniziale alla consegna del progetto e al supporto continuo. (Raggruppa tutti i prodotti sopra menzionati in un unico strumento integrato).   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4489f61 elementor-widget elementor-widget-heading\" data-id=\"4489f61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La piattaforma OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb352ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb352ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>L&#8217;applicazione web<\/strong><br> L&#8217;app web di OneDesk \u00e8 accessibile dal browser del tuo computer desktop o portatile. L&#8217;app web \u00e8 il luogo principale in cui lavori. Da qui puoi accedere a tutte le funzionalit\u00e0 di OneDesk, comprese tutte le tue app e impostazioni.  <\/p><p><strong>L&#8217;app mobile<\/strong><br> L&#8217;applicazione mobile OneDesk pu\u00f2 essere installata sul tuo telefono e consente a te e al tuo team di accedere alle assegnazioni, inviare risposte, ricevere notifiche e altro ancora. L&#8217;app \u00e8 disponibile sia per iOS che per Android.<br> Video: l&#8217;app mobile <\/p><p><strong>Le app del cliente<\/strong><br> Disponibili nei prodotti di help desk o di gestione del lavoro, le app rivolte al cliente mettono OneDesk a disposizione dei tuoi clienti, utenti finali o clienti finali. Puoi scegliere liberamente le app da utilizzare, tra cui: homepage, live chat, moduli web, knowledge base e portale. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abc7e8b e-con-full e-flex e-con e-parent\" data-id=\"abc7e8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b797409 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b797409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Abbiamo strutturato la nostra guida all&#8217;onboarding in base ai tuoi interessi. Seleziona il prodotto che ti interessa qui sotto per accedere alla guida appropriata. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc85b7 e-grid e-con-boxed e-con e-parent\" data-id=\"5bc85b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6a29c elementor-widget elementor-widget-image\" data-id=\"8f6a29c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/iniziare\/helpdesk-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/HD-GuideButton.webp\" class=\"attachment-full size-full wp-image-294043\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d6b65 elementor-widget elementor-widget-image\" data-id=\"b8d6b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/iniziare\/project-management-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/PM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294057\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e07c69 elementor-widget elementor-widget-image\" data-id=\"6e07c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/iniziare\/work-management-1\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"134\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/WM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294071\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01c8f2a e-flex e-con-boxed e-con e-parent\" data-id=\"01c8f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guida all&#8217;onboarding di OneDesk Panoramica completa Demo Videoguida La nostra base di conoscenza Benvenuto in OneDesk! La guida all&#8217;onboarding di OneDesk ti guider\u00e0 passo dopo passo nella configurazione del tuo account. Inizia da qui per scoprire come sfruttare al meglio OneDesk. Per prima cosa, se non l&#8217;hai ancora fatto, registrati per creare un account. . [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"footnotes":""},"class_list":["post-260454","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guida introduttiva | OneDesk<\/title>\n<meta name=\"description\" content=\"Scopri le nozioni di base sull&#039;utilizzo di OneDesk per supporto, PM e PSA. Utilizza questa guida passo passo per configurare il tuo account e iniziare rapidamente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/it\/iniziare\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guida introduttiva | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Scopri le nozioni di base sull&#039;utilizzo di OneDesk per supporto, PM e PSA. Utilizza questa guida passo passo per configurare il tuo account e iniziare rapidamente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/it\/iniziare\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-14T18:04:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1796\" \/>\n\t<meta property=\"og:image:height\" content=\"815\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Guida introduttiva | OneDesk","description":"Scopri le nozioni di base sull'utilizzo di OneDesk per supporto, PM e PSA. 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