{"id":301144,"date":"2026-04-21T18:03:36","date_gmt":"2026-04-21T18:03:36","guid":{"rendered":"https:\/\/onedesk.com\/ai-agent\/ai-copilot\/"},"modified":"2026-04-21T18:03:54","modified_gmt":"2026-04-21T18:03:54","slug":"ai-copilot","status":"publish","type":"page","link":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/","title":{"rendered":"Copilota IA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"301144\" class=\"elementor elementor-301144 elementor-300182\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12b553e e-flex e-con-boxed e-con e-parent\" data-id=\"12b553e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7ade91d7 e-con-full e-flex e-con e-child\" data-id=\"7ade91d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b64194 elementor-widget elementor-widget-heading\" data-id=\"35b64194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Il tuo assistente personale basato sull'intelligenza artificiale per l'assistenza clienti.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8c19b8 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2d8c19b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il copilota basato sull&#8217;intelligenza artificiale aiuta gli agenti a trovare le risposte pi\u00f9 accurate e ottimali.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d59fb54 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1d59fb54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Iscrizione gratuita!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29d7f586 e-con-full e-flex e-con e-child\" data-id=\"29d7f586\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3508c194 elementor-widget elementor-widget-image\" data-id=\"3508c194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"699\" height=\"298\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp\" class=\"attachment-large size-large wp-image-301147\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp 699w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot-300x128.webp 300w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b7e8a06 e-flex e-con-boxed e-con e-parent\" data-id=\"2b7e8a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f8db7c9 e-con-full e-flex e-con e-child\" data-id=\"f8db7c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37cca33b elementor-widget elementor-widget-heading\" data-id=\"37cca33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Individuare le soluzioni migliori<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69cd9ae3 elementor-widget elementor-widget-text-editor\" data-id=\"69cd9ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;IA Copilot analizza i tuoi contenuti per trovare gli articoli migliori o le risposte salvate in base alla query.<\/p><p>Non hai un articolo pertinente o una risposta preconfezionata per la situazione? Lascia che il copilota te ne generi una nuova! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c6194c e-con-full e-flex e-con e-child\" data-id=\"49c6194c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313067b1 elementor-widget elementor-widget-image\" data-id=\"313067b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"670\" height=\"216\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/AI-summary-search.webp\" class=\"attachment-large size-large wp-image-301146\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/AI-summary-search.webp 670w, https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/AI-summary-search-300x97.webp 300w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-535106fe e-flex e-con-boxed e-con e-parent\" data-id=\"535106fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-544b6e0 elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"544b6e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13e6a8f6 e-con-full e-flex e-con e-child\" data-id=\"13e6a8f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f442cb ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"77f442cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Solo pertinente alla tua attivit\u00e0\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Le informazioni fornite dal tuo Copilot si basano sul tuo sito web, sugli articoli della knowledge base, sulle risposte salvate e\/o sulle risposte precedenti degli altri agenti. Questo significa che il Copilot \u00e8 sempre focalizzato e pertinente.                       <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96d6e28 e-con-full e-flex e-con e-child\" data-id=\"96d6e28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55ba505d ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"55ba505d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Basato sul contesto\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Il Copilota comprende il contesto dei dettagli del ticket e della conversazione per formulare suggerimenti e generare risposte.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32db72d e-con-full e-flex e-con e-child\" data-id=\"32db72d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c808ace ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"c808ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Lavora in modo pi\u00f9 intelligente\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Il tuo Copilota impara sempre di pi\u00f9 e diventa pi\u00f9 intelligente man mano che invii risposte, aggiungi risposte salvate e crei articoli in OneDesk.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0290cc e-flex e-con-boxed e-con e-parent\" data-id=\"d0290cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c6364e elementor-widget elementor-widget-heading\" data-id=\"62c6364e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scopri i vantaggi dei suggerimenti basati sull'intelligenza artificiale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b60d6be elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3b60d6be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scopri tutti i vantaggi dell&#8217;integrazione di AI Copilot nel tuo help desk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51876517 e-con-full e-flex e-con e-child\" data-id=\"51876517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f25505c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1f25505c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAumenta la produttivit\u00e0\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOttimizzare e velocizzare i flussi di lavoro per concentrarsi sull'assistenza personalizzata.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-749cacf7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"749cacf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAccelerare la risoluzione\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa potenza dell'intelligenza artificiale aiuta gli agenti a trovare soluzioni pi\u00f9 rapidamente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35469f39 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"35469f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMaggiore coerenza\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLavora con sicurezza dimostrando di possedere conoscenze accurate.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-134a7d05 e-con-full e-flex e-con e-child\" data-id=\"134a7d05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-48ef5319 e-flex e-con-boxed e-con e-child\" data-id=\"48ef5319\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70299b37 e-flex e-con-boxed e-con e-child\" data-id=\"70299b37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-384ac8ec elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"384ac8ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Iscriviti gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df71a57 e-con-full e-flex e-con e-child\" data-id=\"5df71a57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa5a0c4 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"5aa5a0c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visualizza tutte le funzionalit\u00e0 &gt;  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a41ca80 e-con-full e-flex e-con e-parent\" data-id=\"1a41ca80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6beb88ab elementor-widget elementor-widget-heading\" data-id=\"6beb88ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22587aea elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-accordion\" data-id=\"22587aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69ee022349494\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-22587aea\">\n                        <a href=\"#collapse-4bdf76a69ee022349494\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4bdf76a69ee022349494\" aria-expanded=\"false\" aria-controls=\"Collapse-4bdf76a69ee022349494\">\n                            \n                            <span class=\"ekit-accordion-title\">Che cos&#039;\u00e8 un copilota basato sull&#039;intelligenza artificiale?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4bdf76a69ee022349494\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-22587aea\" data-parent=\"#accordion-69ee022349494\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Un copilota AI, nel contesto di un software di help desk, \u00e8 una sorta di assistente personale per gli operatori. Il copilota aiuta gli operatori a trovare le <a href=\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/risposte-salvate\/\">risposte predefinite (risposte precompilate)<\/a> o gli articoli della knowledge base pi\u00f9 adatti per rispondere a un ticket o a una chat, in base al contesto. Il copilota pu\u00f2 anche generare una risposta per conto dell'operatore umano.    <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-22587aea\">\n                        <a href=\"#collapse-d78ed0c69ee022349494\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d78ed0c69ee022349494\" aria-expanded=\"false\" aria-controls=\"Collapse-d78ed0c69ee022349494\">\n                            \n                            <span class=\"ekit-accordion-title\">Come funziona il Copilota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d78ed0c69ee022349494\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-22587aea\" data-parent=\"#accordion-69ee022349494\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>L'operatore umano pu\u00f2 cliccare sul pulsante <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ai-copilot\/9b20bb12-1196-48c8-a838-36662d39a1b3?customerAccess=\" target=\"_blank\" rel=\"noopener\">AI Copilot<\/a> all'interno della conversazione. Il Copilot cercher\u00e0 quindi le risposte o gli articoli pi\u00f9 pertinenti per rispondere al ticket o alla chat. L'operatore umano pu\u00f2 selezionare le opzioni disponibili e, se necessario, modificare la risposta prima di inviarla.    <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-22587aea\">\n                        <a href=\"#collapse-13f837769ee022349494\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-13f837769ee022349494\" aria-expanded=\"true\" aria-controls=\"Collapse-13f837769ee022349494\">\n                            \n                            <span class=\"ekit-accordion-title\">Copilot offre altre funzionalit\u00e0 basate sull&#039;intelligenza artificiale?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-13f837769ee022349494\" class=\" show collapse\" aria-labelledby=\"primaryHeading-2-22587aea\" data-parent=\"#accordion-69ee022349494\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>S\u00ec, OneDesk offre altre <a href=\"https:\/\/onedesk.com\/it\/ai-agent\/\">funzionalit\u00e0 basate sull'intelligenza artificiale<\/a> , incluse in un unico piano. Tra queste, un agente di chat basato sull'IA, la generazione automatica di articoli, la ricerca nella knowledge base e la creazione di riepiloghi.   <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-22587aea\">\n                        <a href=\"#collapse-a307f4169ee022349494\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a307f4169ee022349494\" aria-expanded=\"false\" aria-controls=\"Collapse-a307f4169ee022349494\">\n                            \n                            <span class=\"ekit-accordion-title\">Da dove prende i suggerimenti il \u200b\u200bcopilota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a307f4169ee022349494\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-22587aea\" data-parent=\"#accordion-69ee022349494\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Copilot apprende, suggerisce contenuti e genera risposte in base a ci\u00f2 su cui lo addestri. Puoi addestrarlo utilizzando il tuo sito web, articoli della knowledge base, risposte salvate e\/o risposte precedenti fornite da utenti umani.   <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-22587aea\">\n                        <a href=\"#collapse-65820bb69ee022349494\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-65820bb69ee022349494\" aria-expanded=\"false\" aria-controls=\"Collapse-65820bb69ee022349494\">\n                            \n                            <span class=\"ekit-accordion-title\">Come posso iniziare a utilizzare AI Copilot?  <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-65820bb69ee022349494\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-22587aea\" data-parent=\"#accordion-69ee022349494\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Iscriviti per una prova gratuita di OneDesk facendo clic sul pulsante \"Iscriviti gratuitamente\". A quel punto potrai attivare Copilot e selezionare semplicemente il tipo di contenuto da cui desideri che impari. Ti consigliamo di creare alcune risposte salvate e articoli della knowledge base nel tuo account OneDesk.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Che cos&#039;\u00e8 un copilota basato sull&#039;intelligenza artificiale?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Un copilota AI, nel contesto di un software di help desk, \u00e8 una sorta di assistente personale per gli operatori. Il copilota aiuta gli operatori a trovare le <a href=\\\"https:\/\/onedesk.com\/it\/indice-delle-caratteristiche\/risposte-salvate\/\\\">risposte predefinite (risposte precompilate)<\/a> o gli articoli della knowledge base pi\u00f9 adatti per rispondere a un ticket o a una chat, in base al contesto. Il copilota pu\u00f2 anche generare una risposta per conto dell'operatore umano.    <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Come funziona il Copilota?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>L'operatore umano pu\u00f2 cliccare sul pulsante <a href=\\\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ai-copilot\/9b20bb12-1196-48c8-a838-36662d39a1b3?customerAccess=\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">AI Copilot<\/a> all'interno della conversazione. Il Copilot cercher\u00e0 quindi le risposte o gli articoli pi\u00f9 pertinenti per rispondere al ticket o alla chat. L'operatore umano pu\u00f2 selezionare le opzioni disponibili e, se necessario, modificare la risposta prima di inviarla.    <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Copilot offre altre funzionalit\u00e0 basate sull&#039;intelligenza artificiale?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>S\u00ec, OneDesk offre altre <a href=\\\"https:\/\/onedesk.com\/it\/ai-agent\/\\\">funzionalit\u00e0 basate sull'intelligenza artificiale<\/a> , incluse in un unico piano. Tra queste, un agente di chat basato sull'IA, la generazione automatica di articoli, la ricerca nella knowledge base e la creazione di riepiloghi.   <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Da dove prende i suggerimenti il \u200b\u200bcopilota?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Copilot apprende, suggerisce contenuti e genera risposte in base a ci\u00f2 su cui lo addestri. Puoi addestrarlo utilizzando il tuo sito web, articoli della knowledge base, risposte salvate e\/o risposte precedenti fornite da utenti umani.   <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Come posso iniziare a utilizzare AI Copilot?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Iscriviti per una prova gratuita di OneDesk facendo clic sul pulsante \\\"Iscriviti gratuitamente\\\". A quel punto potrai attivare Copilot e selezionare semplicemente il tipo di contenuto da cui desideri che impari. Ti consigliamo di creare alcune risposte salvate e articoli della knowledge base nel tuo account OneDesk.<\/p>\\n\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a82a5ef e-flex e-con-boxed e-con e-parent\" data-id=\"5a82a5ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b230b85 elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"6b230b85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/onedesk.com\/it\/iscriviti-gratis-2\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAccelera la risoluzione del tuo ticket\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tRegistrati per una prova gratuita\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-\">\n\t\t\t\t\t\tInizia subito\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df39323 e-flex e-con-boxed e-con e-parent\" data-id=\"5df39323\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a4947 elementor-widget elementor-widget-heading\" data-id=\"e6a4947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ulteriori flussi di lavoro basati sull'intelligenza artificiale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4f7ddc uael-post__link-complete-yes uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"1f4f7ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:3,&quot;classic_slides_to_show_tablet&quot;:2,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position- uael-post-image-top uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"301144\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"yes\" data-post-count=\"4\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   2.-best-practice 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/10-helpdesk-metrics\/\" target=\"_blank\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t<h3 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/10-helpdesk-metrics\/\" target=\"_self\">\n\t\t\t\t10 metriche dell&#8217;help desk per misurare il supporto\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tChe cosa sono le metriche dell&#8217;help desk? Le metriche dell&#8217;help desk, note anche come KPI dell&#8217;help desk, sono indicatori quantificabili, come grafici, diagrammi o report, ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/it\/10-helpdesk-metrics\/\" target=\"_blank\" aria-labelledby=\"uael-post-300894\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-300894>Leggi di pi\u00f9 \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applicazioni-industriali 6.-laboratorio-helpdesk laboratorio-di-servizi-professionali \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/6-signs-agency-outgrown-email\/\" target=\"_blank\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t<h3 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/6-signs-agency-outgrown-email\/\" target=\"_self\">\n\t\t\t\t6 segnali che indicano che la tua agenzia \u00e8 cresciuta al punto da non poter pi\u00f9 utilizzare l&#8217;email per le richieste dei clienti\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tOgni agenzia digitale di successo segue un ciclo di vita ben definito. All&#8217;inizio siete un team di tre persone che gestisce cinque clienti e l&#8217;email ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/it\/6-signs-agency-outgrown-email\/\" target=\"_blank\" aria-labelledby=\"uael-post-300868\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-300868>Leggi di pi\u00f9 \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   6.-laboratorio-helpdesk approfondimenti-sull&#039;ia \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/resolve-with-ai-summaries\/\" target=\"_blank\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t<h3 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/resolve-with-ai-summaries\/\" target=\"_self\">\n\t\t\t\tRisolvi i ticket in tempi record grazie ai riepiloghi basati sull&#8217;intelligenza artificiale.\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/it\/resolve-with-ai-summaries\/\" target=\"_blank\" aria-labelledby=\"uael-post-300848\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-300848>Leggi di pi\u00f9 \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   approfondimenti-sull&#039;ia \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/ai-article-generation\/\" target=\"_blank\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t<h3 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/ai-article-generation\/\" target=\"_self\">\n\t\t\t\tCreazione di conoscenza senza sforzo: generazione di articoli basata sull&#8217;intelligenza artificiale\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tLe conoscenze del tuo team sono una risorsa preziosa. In OneDesk , la tua knowledge base offre un hub self-service per i tuoi clienti (o ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/it\/ai-article-generation\/\" target=\"_blank\" aria-labelledby=\"uael-post-300827\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-300827>Leggi di pi\u00f9 \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Il tuo assistente personale basato sull&#8217;intelligenza artificiale per l&#8217;assistenza clienti. Il copilota basato sull&#8217;intelligenza artificiale aiuta gli agenti a trovare le risposte pi\u00f9 accurate e ottimali. Iscrizione gratuita! Individuare le soluzioni migliori L&#8217;IA Copilot analizza i tuoi contenuti per trovare gli articoli migliori o le risposte salvate in base alla query. Non hai un articolo [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":270468,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-301144","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Copilota AI: Aumenta la produttivit\u00e0 dell&#039;assistenza clienti<\/title>\n<meta name=\"description\" content=\"AI Copilot \u00e8 l&#039;assistente personale dei tuoi agenti. Risparmia tempo nella risoluzione dei ticket grazie alla potenza dell&#039;intelligenza artificiale, che suggerisce risposte o articoli predefiniti e ne genera di nuovi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Copilota AI: Aumenta la produttivit\u00e0 dell&#039;assistenza clienti\" \/>\n<meta property=\"og:description\" content=\"AI Copilot \u00e8 l&#039;assistente personale dei tuoi agenti. Risparmia tempo nella risoluzione dei ticket grazie alla potenza dell&#039;intelligenza artificiale, che suggerisce risposte o articoli predefiniti e ne genera di nuovi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-21T18:03:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"699\" \/>\n\t<meta property=\"og:image:height\" content=\"298\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Copilota AI: Aumenta la produttivit\u00e0 dell'assistenza clienti","description":"AI Copilot \u00e8 l'assistente personale dei tuoi agenti. Risparmia tempo nella risoluzione dei ticket grazie alla potenza dell'intelligenza artificiale, che suggerisce risposte o articoli predefiniti e ne genera di nuovi.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/","og_locale":"it_IT","og_type":"article","og_title":"Copilota AI: Aumenta la produttivit\u00e0 dell'assistenza clienti","og_description":"AI Copilot \u00e8 l'assistente personale dei tuoi agenti. Risparmia tempo nella risoluzione dei ticket grazie alla potenza dell'intelligenza artificiale, che suggerisce risposte o articoli predefiniti e ne genera di nuovi.","og_url":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2026-04-21T18:03:54+00:00","og_image":[{"width":699,"height":298,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/","url":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/","name":"Copilota AI: Aumenta la produttivit\u00e0 dell'assistenza clienti","isPartOf":{"@id":"https:\/\/onedesk.com\/it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp","datePublished":"2026-04-21T18:03:36+00:00","dateModified":"2026-04-21T18:03:54+00:00","description":"AI Copilot \u00e8 l'assistente personale dei tuoi agenti. Risparmia tempo nella risoluzione dei ticket grazie alla potenza dell'intelligenza artificiale, che suggerisce risposte o articoli predefiniti e ne genera di nuovi.","breadcrumb":{"@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-copilot.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/it\/odie-ai\/ai-copilot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Odie AI","item":"https:\/\/onedesk.com\/it\/odie-ai\/"},{"@type":"ListItem","position":2,"name":"Copilota IA"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/it\/#website","url":"https:\/\/onedesk.com\/it\/","name":"OneDesk","description":"Software per la gestione dei progetti e l'helpdesk","publisher":{"@id":"https:\/\/onedesk.com\/it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/it\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/it\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/onedesk.com\/it\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"April 21, 2026","get_modified_date":"April 21, 2026","author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/it\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-1gla","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/301144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/comments?post=301144"}],"version-history":[{"count":2,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/301144\/revisions"}],"predecessor-version":[{"id":301162,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/301144\/revisions\/301162"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/pages\/270468"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/media?parent=301144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}