{"id":80567,"date":"2021-03-22T16:08:25","date_gmt":"2021-03-22T16:08:25","guid":{"rendered":"https:\/\/onedesk.com\/risposte-preconfezionate-2\/"},"modified":"2021-03-22T16:08:25","modified_gmt":"2021-03-22T16:08:25","slug":"risposte-preconfezionate-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/it\/risposte-preconfezionate-2\/","title":{"rendered":"Risposte predefinite"},"content":{"rendered":"<h2 style=\"text-align: center;\"><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/RpYGrBC4V0k\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/h2>\n<h2>Risposte predefinite in OneDesk<\/h2>\n<p>Esistono diversi modi per impostare e automatizzare l&#8217;invio di risposte in OneDesk. Le risposte predefinite possono aiutare a rispondere alle domande frequenti che ricevi dai clienti, a rispondere alle richieste che ricevi ripetutamente e altro ancora. Ci\u00f2 ti consente di riordinare il tuo helpdesk e di risparmiare tempo a te e al tuo team quando si tratta di ordinare e rispondere alle richieste dei clienti.<\/p>\n<p>Puoi inviare una risposta predefinita nei seguenti modi:<\/p>\n<p><strong>Inserimento di un messaggio<\/strong> in una raccolta di biglietti o articoli selezionata manualmente<\/p>\n<p><strong>Inserimento di un messaggio<\/strong> quando viene ricevuto un ticket con una parola chiave o una frase specificata<\/p>\n<p><strong>Invio di un modello di posta elettronica<\/strong> quando viene ricevuto un ticket con una parola chiave o una frase specificata<\/p>\n<h2>Informazioni sull&#8217;inserimento di messaggi<\/h2>\n<p>L&#8217;inserimento di un messaggio consente di inviare una risposta al messaggio nell&#8217;applicazione di messaggistica interna di OneDesk. Puoi scegliere di automatizzare l&#8217;inserimento di un messaggio o di creare una macro e quindi selezionare manualmente a quali elementi applicare quella macro. Il vantaggio dell&#8217;inserimento di un messaggio \u00e8 il seguente:<\/p>\n<ul>\n<li>Ti consente di tenere traccia del flusso di conversazione tra te ei tuoi clienti direttamente all&#8217;interno di OneDesk.<\/li>\n<li>Consente di selezionare i ticket o gli elementi pi\u00f9 appropriati a cui inserire una risposta.<\/li>\n<li>Salva i messaggi che scrivi per dopo e usali con il clic di un pulsante.<\/li>\n<\/ul>\n<p>Quando si inviano internamente messaggi preconfezionati, \u00e8 possibile inserire propriet\u00e0 nei messaggi:<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" alt=\"\" width=\"570\" height=\"270\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png 570w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-300x142.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-255x121.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-169x80.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-84x40.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-480x227.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-500x237.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-360x171.png 360w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><\/p>\n<h2>Informazioni sull&#8217;invio di un modello di posta elettronica<\/h2>\n<p>L&#8217;invio di un modello di posta elettronica consente di inviare un messaggio di posta elettronica diretto ai clienti da OneDesk e consente di:<\/p>\n<ul>\n<li>Utilizza un modello di e-mail preconfigurato con propriet\u00e0 inserite<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-79641\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png\" alt=\"\" width=\"623\" height=\"331\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png 623w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-300x159.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-565x300.png 565w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-255x135.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-151x80.png 151w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-75x40.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-480x255.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-500x266.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-360x191.png 360w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<ul>\n<li>Tieni traccia delle e-mail inviate, consegnate o non riuscite nelle ultime 72 ore<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-79642\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png\" alt=\"\" width=\"177\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png 177w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-49x80.png 49w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-25x40.png 25w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/><\/p>\n<p>Il vantaggio di questo approccio \u00e8:<\/p>\n<ul>\n<li>Non \u00e8 necessario selezionare manualmente gli elementi a cui applicarlo.<\/li>\n<li>Nessun essere umano deve istigare l&#8217;azione, quindi meno tempo sprecato per la tua squadra.<\/li>\n<li>Puoi scegliere tra pi\u00f9 propriet\u00e0.<\/li>\n<\/ul>\n<p>Lo svantaggio dell&#8217;invio di modelli di email basati su parole chiave \u00e8:<\/p>\n<ul>\n<li>La precisione di queste risposte automatiche non \u00e8 perfetta e dipende fortemente dalle parole chiave o dalle specifiche selezionate.<\/li>\n<li>Poich\u00e9 l&#8217;email viene inviata al di fuori del flusso di messaggi, non stai tenendo traccia di tutti i messaggi tra te ei tuoi clienti.<\/li>\n<\/ul>\n<h1>Come inviare manualmente una risposta al messaggio<\/h1>\n<p>Per inviare manualmente una risposta macro:<\/p>\n<p><strong>Passo 1:<\/strong> Fare clic sull&#8217;applicazione in cui si desidera creare la macro.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80534 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png\" alt=\"Select Tasks Application\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passo 2:<\/strong> Seleziona tutti i biglietti a cui desideri inviare il messaggio. Se desideri creare semplicemente la Macro da salvare e utilizzare in seguito, assicurati di aver selezionato solo il portfolio dell&#8217;organizzazione o un non articolo.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80535\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png\" alt=\"Select Portfolio\" width=\"389\" height=\"122\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-300x94.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-255x80.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-127x40.png 127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-360x113.png 360w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/><\/p>\n<p><strong>Passaggio 3:<\/strong> Clic<strong> Utensili<\/strong> nella barra di navigazione in alto.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80536 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passaggio 4:<\/strong> Clic<strong> Nuova macro<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80537\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png\" alt=\"Select New Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png 224w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passaggio 5:<\/strong> Clic<strong> Crea nuova conversazione<\/strong> e digita il messaggio che desideri inviare al tuo cliente.<\/p>\n<p>Nota: assicurati di aver selezionato &#8220;Risposte del cliente&#8221; nella parte superiore della finestra del messaggio.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79650\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png\" alt=\"\" width=\"442\" height=\"137\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-300x93.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-255x79.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-258x80.png 258w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-129x40.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-360x112.png 360w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/><\/p>\n<p><strong>Passaggio 6:<\/strong> Clic<strong> Salva questa macro<\/strong> per salvarlo per un uso successivo o<strong> Applica questa macro<\/strong> per applicarlo ai biglietti selezionati.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80538 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png\" alt=\"Select Save This Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>     <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80541\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png\" alt=\"\" width=\"252\" height=\"163\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png 309w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-300x194.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-124x80.png 124w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-62x40.png 62w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/p>\n<h1>Come inviare automaticamente una risposta al messaggio<\/h1>\n<p><strong>Passo 1:<\/strong> Clicca il<strong> Pi\u00f9 applicazioni<\/strong> icona nella parte inferiore sinistra dell&#8217;applicazione OneDesk.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80502\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passo 2:<\/strong> Clicca il<strong> ingranaggio<\/strong> icona per accedere alla sezione di amministrazione.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80507\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passaggio 3:<\/strong> Fare clic sull&#8217;applicazione in cui si desidera creare l&#8217;automazione (ticket, attivit\u00e0, funzionalit\u00e0 o progetti).<\/p>\n<p><strong>Passaggio 4:<\/strong> Impostare la parola chiave o la frase chiave dell&#8217;automazione che porter\u00e0 al messaggio (es. Parola chiave &#8220;password&#8221; per reimpostare la password).<\/p>\n<p><strong>Passaggio 5:<\/strong> Clic<strong> inserire \/ creare messaggio<\/strong> dal<strong> azione<\/strong> menu a discesa e seleziona a chi inviare il messaggio. Puoi scegliere un singolo utente o il bot aziendale. Scrivi la tua risposta al messaggio.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79652\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png\" alt=\"\" width=\"881\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png 881w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-300x98.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-768x251.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-255x83.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-245x80.png 245w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-122x40.png 122w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-480x157.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-500x163.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-750x245.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-360x118.png 360w\" sizes=\"(max-width: 881px) 100vw, 881px\" \/><\/strong><\/p>\n<p><strong>Passaggio 5:<\/strong> Clic<strong> Applica e salva<\/strong> .<\/p>\n<h1>Come inviare automaticamente un modello di posta elettronica<\/h1>\n<p><strong>Passo 1:<\/strong> Clicca il<strong> Pi\u00f9 applicazioni<\/strong> icona nella parte inferiore sinistra dell&#8217;applicazione OneDesk.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80502\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passo 2:<\/strong> Clicca il<strong> ingranaggio<\/strong> icona per accedere alla sezione di amministrazione.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-80507\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Passaggio 3:<\/strong> Fare clic sull&#8217;applicazione in cui si desidera creare l&#8217;automazione (ticket, attivit\u00e0, funzionalit\u00e0 o progetti).<\/p>\n<p><strong>Passaggio 4:<\/strong> Impostare la parola chiave o la frase chiave dell&#8217;automazione che porter\u00e0 al messaggio (es. Parola chiave &#8220;password&#8221; per reimpostare la password).<\/p>\n<p><strong>Passaggio 5:<\/strong> Clic<b> invia modello di email<\/b> dal<strong> azione<\/strong> menu a discesa e scegli il modello di email che desideri utilizzare. Clic<strong> Crea nuovo modello di email<\/strong> se vuoi scriverne uno nuovo.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79653\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png\" alt=\"\" width=\"811\" height=\"345\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png 811w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-300x128.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-768x327.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-705x300.png 705w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-255x108.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-188x80.png 188w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-94x40.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-480x204.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-500x213.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-750x319.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-360x153.png 360w\" sizes=\"(max-width: 811px) 100vw, 811px\" \/><\/p>\n<p><strong>Passaggio 6.<\/strong> Per<strong> invia un&#8217;e-mail a<\/strong> , selezionare a chi si desidera inviare il messaggio di posta elettronica.<\/p>\n<p><strong>Passaggio 7.<\/strong> Clic<strong> Applicare<\/strong> poi<strong> Salva<\/strong> .<\/p>\n<h1>Esempi di risposte macro<\/h1>\n<h2>Risposte alle domande pratiche<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79643\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png\" alt=\"\" width=\"904\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png 904w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-569x80.png 569w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-285x40.png 285w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-480x67.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-750x105.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-360x51.png 360w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79644\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png\" alt=\"\" width=\"775\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-300x49.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-768x126.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-255x42.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-488x80.png 488w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-244x40.png 244w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-480x79.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-500x82.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-750x123.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-360x59.png 360w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<h2>Risposte alle richieste di reimpostazione della password<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79645\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png\" alt=\"\" width=\"902\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png 902w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-568x80.png 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-284x40.png 284w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-480x68.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-750x106.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-360x51.png 360w\" sizes=\"(max-width: 902px) 100vw, 902px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79646\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png\" alt=\"\" width=\"760\" height=\"103\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png 760w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-590x80.png 590w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-295x40.png 295w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-360x49.png 360w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h2>Risposte alle domande sull&#8217;individuazione di X<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79647\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png\" alt=\"\" width=\"905\" height=\"123\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png 905w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-768x104.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-589x80.png 589w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-294x40.png 294w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-360x49.png 360w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/p>\n<h1>Esempi di e-mail automatizzate<\/h1>\n<h2>Risposte alle domande pratiche<\/h2>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79649\" style=\"font-size: 16px;\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png\" alt=\"\" width=\"828\" height=\"66\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png 828w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-300x24.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-768x61.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-502x40.png 502w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-480x38.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-500x40.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-750x60.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-360x29.png 360w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/h2>\n<h2>Risposte alle richieste di reimpostazione della password<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79648\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png\" alt=\"\" width=\"776\" height=\"74\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png 776w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-300x29.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-768x73.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-255x24.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-419x40.png 419w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-480x46.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-500x48.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-750x72.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-360x34.png 360w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/p>\n<h2>Risposte alle domande sull&#8217;individuazione di X<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79651\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png\" alt=\"\" width=\"858\" height=\"67\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png 858w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-300x23.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-768x60.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-512x40.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-480x37.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-500x39.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-750x59.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-360x28.png 360w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Risposte predefinite in OneDesk Esistono diversi modi per impostare e automatizzare l&#8217;invio di risposte in OneDesk. Le risposte predefinite possono aiutare a rispondere alle domande frequenti che ricevi dai clienti, a rispondere alle richieste che ricevi ripetutamente e altro ancora. Ci\u00f2 ti consente di riordinare il tuo helpdesk e di risparmiare tempo a te [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9523],"tags":[],"class_list":["post-80567","post","type-post","status-publish","format-standard","hentry","category-1-come-utilizzare-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Risposte predefinite - OneDesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/it\/risposte-preconfezionate-2\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Risposte predefinite - OneDesk\" \/>\n<meta property=\"og:description\" content=\"\ufeff Risposte predefinite in OneDesk Esistono diversi modi per impostare e automatizzare l&#8217;invio di risposte in OneDesk. Le risposte predefinite possono aiutare a rispondere alle domande frequenti che ricevi dai clienti, a rispondere alle richieste che ricevi ripetutamente e altro ancora. Ci\u00f2 ti consente di riordinare il tuo helpdesk e di risparmiare tempo a te [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/it\/risposte-preconfezionate-2\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-22T16:08:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Risposte predefinite - OneDesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/it\/risposte-preconfezionate-2\/","og_locale":"it_IT","og_type":"article","og_title":"Risposte predefinite - OneDesk","og_description":"\ufeff Risposte predefinite in OneDesk Esistono diversi modi per impostare e automatizzare l&#8217;invio di risposte in OneDesk. Le risposte predefinite possono aiutare a rispondere alle domande frequenti che ricevi dai clienti, a rispondere alle richieste che ricevi ripetutamente e altro ancora. 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Come utilizzare OneDesk\"  class=\"category-1-come-utilizzare-onedesk\">1. 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