{"id":80657,"date":"2021-03-22T17:26:01","date_gmt":"2021-03-22T17:26:01","guid":{"rendered":"https:\/\/onedesk.com\/best-practice-diversi-usi-per-ticket-attivita\/"},"modified":"2021-03-22T17:26:11","modified_gmt":"2021-03-22T17:26:11","slug":"best-practice-diversi-usi-per-ticket-attivita","status":"publish","type":"post","link":"https:\/\/onedesk.com\/it\/best-practice-diversi-usi-per-ticket-attivita\/","title":{"rendered":"Best practice: usi diversi per ticket e attivit\u00e0"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-80669 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png\" alt=\"Tickets Vs Tasks\" width=\"490\" height=\"367\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png 1200w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-300x225.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1024x768.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-768x576.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-400x300.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1140x855.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-255x191.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-107x80.png 107w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-53x40.png 53w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-480x360.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-500x375.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-750x563.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-360x270.png 360w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk distingue tra ticket e attivit\u00e0 per aiutarti a organizzare meglio il tuo ambiente di lavoro. \u00c8 possibile fare in modo che i ticket e le attivit\u00e0 si comportino praticamente allo stesso modo; qualunque cosa tu possa fare con un&#8217;attivit\u00e0, potresti farlo anche con un ticket e viceversa. Sono entrambi elementi di lavoro e hanno la stessa funzionalit\u00e0. Tuttavia, esiste una best practice per utilizzarli in OneDesk.<\/span><\/p>\n<h2><b>Biglietti per richieste e richieste dei clienti<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c8 meglio conservare i ticket per qualsiasi comunicazione che hai con i tuoi clienti che intendi risolvere in un breve periodo di tempo. Conservare i ticket per questi tipi di richieste dei clienti \u00e8 la cosa migliore per questi motivi:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offre al tuo team la capacit\u00e0 di mantenere separate le richieste dei clienti dal lavoro interno<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente al tuo team di organizzare meglio le comunicazioni con i clienti in arrivo e di suddividere il lavoro in flussi di lavoro appropriati<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offre un modo per visualizzare e tenere traccia del lavoro svolto solo sui problemi relativi ai clienti<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente di assegnare le comunicazioni del cliente a tipi di ticket appropriati (ad esempio reclami, domande, problemi, ecc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ti consente di assegnare meglio le richieste \/ progetti rivolti ai clienti al team di assistenza clienti<\/span><\/li>\n<\/ul>\n<h2><b>Attivit\u00e0 per il lavoro pianificato<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c8 buona norma conservare le attivit\u00e0 per il lavoro pianificato, che potrebbe richiedere pi\u00f9 tempo, risorse e pianificazione per essere completato. Mantenere le attivit\u00e0 per il lavoro pianificato \u00e8 la cosa migliore per questi motivi:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Aiuta il tuo team a organizzare gli incarichi di lavoro e la divisione del lavoro sulle attivit\u00e0 interne senza occuparsi delle richieste rivolte ai clienti<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offre al tuo team un modo per visualizzare i progressi su attivit\u00e0 e incarichi interni e visualizzare le scadenze imminenti<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente al tuo team di comunicare su questioni interne e pianificare grandi progetti specifici dell&#8217;azienda<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente di assegnare il lavoro dei dipendenti a tipi di attivit\u00e0 appropriati (ad esempio problemi, funzionalit\u00e0, bug, ecc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ti d\u00e0 la possibilit\u00e0 di coordinare meglio il tuo flusso di lavoro interno per progetti aziendali, rilasci, ecc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente di pianificare piani per progetti pi\u00f9 lunghi e tenere traccia delle attivit\u00e0 interne sensibili al tempo<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consente di tenere traccia del budget e dei costi di spesa per grandi progetti e attivit\u00e0 interne<\/span><\/li>\n<\/ul>\n<h2><b>Raccomandazione sulle migliori pratiche<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Tenere separati i ticket e le attivit\u00e0 ti consente di organizzare meglio i tuoi team e i loro flussi di lavoro in OneDesk. Utilizza i tipi di articoli unici per i biglietti e le attivit\u00e0 per organizzare ulteriormente ciascuno in categorie distinte e per sviluppare flussi di lavoro indipendenti per ciascuno.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk distingue tra ticket e attivit\u00e0 per aiutarti a organizzare meglio il tuo ambiente di lavoro. \u00c8 possibile fare in modo che i ticket e le attivit\u00e0 si comportino praticamente allo stesso modo; qualunque cosa tu possa fare con un&#8217;attivit\u00e0, potresti farlo anche con un ticket e viceversa. Sono entrambi elementi di lavoro e hanno [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9523],"tags":[],"class_list":["post-80657","post","type-post","status-publish","format-standard","hentry","category-1-come-utilizzare-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best practice: usi diversi per ticket e attivit\u00e0 | App Helpdesk di OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 helpdesk e gestione dei progetti in un unico software. 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Come utilizzare OneDesk<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-kYV","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/posts\/80657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/comments?post=80657"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/posts\/80657\/revisions"}],"predecessor-version":[{"id":80687,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/posts\/80657\/revisions\/80687"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/media?parent=80657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/categories?post=80657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/it\/wp-json\/wp\/v2\/tags?post=80657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}