{"id":80659,"date":"2021-03-22T17:26:02","date_gmt":"2021-03-22T17:26:02","guid":{"rendered":"https:\/\/onedesk.com\/qual-e-la-differenza-tra-ticket-e-task-2\/"},"modified":"2021-03-22T17:26:15","modified_gmt":"2021-03-22T17:26:15","slug":"qual-e-la-differenza-tra-ticket-e-task","status":"publish","type":"post","link":"https:\/\/onedesk.com\/it\/qual-e-la-differenza-tra-ticket-e-task\/","title":{"rendered":"Qual \u00e8 la differenza tra ticket e attivit\u00e0?"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/FCPfm1lXlAg\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>OneDesk ti consente di creare ticket e attivit\u00e0 e ti d\u00e0 la possibilit\u00e0 di creare l&#8217;automazione del flusso di lavoro per ciascuno. Sia i ticket che le attivit\u00e0 vengono immessi in OneDesk tramite uno dei cinque canali: e-mail, chat, importazione, aggiunta manuale o moduli web. Puoi utilizzare lo strumento di automazione del flusso di lavoro di OneDesk per automatizzare le azioni su ticket e attivit\u00e0.<\/p>\n<h2><strong>Ticket e attivit\u00e0 in OneDesk<\/strong><\/h2>\n<p>I ticket e le attivit\u00e0 si comportano praticamente allo stesso modo; qualunque cosa tu possa fare con un&#8217;attivit\u00e0, puoi farlo anche con un ticket. Sono entrambi elementi di lavoro e hanno la stessa funzionalit\u00e0. Ci\u00f2 significa che puoi acquisire un ticket e un&#8217;attivit\u00e0 nello stesso modo attraverso i cinque canali ed entrambi hanno funzionalit\u00e0, stati e altro di automazione del flusso di lavoro.<\/p>\n<p>Tuttavia, attivit\u00e0 e ticket presentano alcune differenze.<\/p>\n<p>1. Visivamente, ognuno ha la propria icona dedicata che vedrai utilizzata in tutta l&#8217;applicazione OneDesk.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-80668 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png\" alt=\"Ticketandtaskicon\" width=\"334\" height=\"148\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png 544w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-300x133.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-255x113.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-181x80.png 181w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-90x40.png 90w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-480x213.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-500x222.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-360x159.png 360w\" sizes=\"(max-width: 334px) 100vw, 334px\" \/><\/p>\n<p>2. I ticket e le attivit\u00e0 hanno la propria applicazione dedicata, a cui \u00e8 possibile accedere facendo clic sulle rispettive icone dalla barra di sinistra.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-80666 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar.png\" alt=\"\" width=\"192\" height=\"258\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar.png 393w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-223x300.png 223w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-255x343.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-59x80.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-30x40.png 30w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-360x485.png 360w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/p>\n<p>3. Ognuno ha la propria sezione amministrativa in cui \u00e8 possibile configurare le proprie funzionalit\u00e0 per adattarle meglio alle proprie preferenze.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-80667 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1.png\" alt=\"\" width=\"191\" height=\"376\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1.png 393w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-153x300.png 153w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-255x501.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-41x80.png 41w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-20x40.png 20w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-360x707.png 360w\" sizes=\"(max-width: 191px) 100vw, 191px\" \/><\/p>\n<h2><strong>Perch\u00e9 applicazioni diverse per attivit\u00e0 e biglietti?<\/strong><\/h2>\n<p>Allora perch\u00e9 OneDesk ha applicazioni separate per attivit\u00e0 e ticket?<\/p>\n<p>In genere, le best practice suggeriscono di gestire le richieste dei clienti nell&#8217;applicazione ticket e di assegnare il lavoro pianificato nell&#8217;applicazione delle attivit\u00e0. Ci\u00f2 significa che i biglietti sono riservati per la gestione delle comunicazioni con i clienti mentre le attivit\u00e0 vengono conservate per il lavoro che deve essere pianificato. Ecco perch\u00e9 OneDesk viene fornito con pianificazioni pianificate sulle attivit\u00e0 ma non sui biglietti. Crea un ambiente di lavoro pi\u00f9 efficiente e meno disordinato.<\/p>\n<p>Sebbene sia le attivit\u00e0 che i ticket funzionino allo stesso modo, \u00e8 meglio utilizzarli per gli scopi previsti: ticket per le comunicazioni con i clienti e attivit\u00e0 per il lavoro pianificato.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk ti consente di creare ticket e attivit\u00e0 e ti d\u00e0 la possibilit\u00e0 di creare l&#8217;automazione del flusso di lavoro per ciascuno. Sia i ticket che le attivit\u00e0 vengono immessi in OneDesk tramite uno dei cinque canali: e-mail, chat, importazione, aggiunta manuale o moduli web. Puoi utilizzare lo strumento di automazione del flusso di lavoro [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9523],"tags":[],"class_list":["post-80659","post","type-post","status-publish","format-standard","hentry","category-1-come-utilizzare-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qual \u00e8 la differenza tra ticket e attivit\u00e0? | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e8 helpdesk e gestione dei progetti combinati in un unico software. 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