Elevate Your Support with an AI Help Desk
Personalized to your business
Odie the AI provides reliable information because it is trained on your content. It can learn from your knowledge base articles, webpages, canned responses, and previous human agent replies. Your AI’s knowledge grows as your business grows.
Provide scalable live support
Deploy your AI agent on your website. The AI uses modern LLM and generative AI to answer questions and resolve queries in real-time.
AI-powered knowledge base
Enable an all-in-one self-service hub with the OneDesk knowledge base. The AI summarizes and provides answers while your customers perform searches.
Explore the benefits of an AI-powered help desk
Unlock all the benefits of an AI help desk.
Always available
Expand to a global audience or enable 24/7 support. The AI agent never sleeps!
Save time
Your AI agent can reply to queries or generate new replies faster than a human counterpart.
Reduce costs
Automate away much of your support, leaving agents to handle more high value tasks.
Increase efficiency
The AI agent wastes no time looking for canned responses or checking documentation.
Customer experience
Provide answers immediately at any time of the day using natural, context-aware conversations.
Personalized
Your AI agent knows about your company and services only, ensuring accurate and informative answers.
AI suggestions and responses
Deflect tickets, reduce work
Odie the AI agent is integrated into your OneDesk ticket forms. The AI deflects ticket for known issues and common questions by offering suggestions before submission.
Why OneDesk?
OneDesk is an all-in-one tool for managing help desk and project management. Manage your projects, support, and operations from one app. Plus, OneDesk is easy to start using, yet highly customizable. Configure unique fields, statuses, work views, automations, and more.
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