All-in-one work management for efficient service businesses
Streamline your service delivery at every stage.
Support clients, plan profitable projects, automate processes, track time and invoice your work — all from one robust platform.
Trusted by businesses worldwide
Never let a request fall through the cracks
Provide real-time project updates and excellent client support.
- Capture requests from multiple channels such as email integration and custom request forms.
- Assign, respond, and resolve requests from one centralized application.
- Send updates, questions, or files to clients.
- Turn requests into project tasks.
Deliver profitable projects
Plan projects visually and ensure deadlines are met. Use Kanban boards, Gantt charts, calendars, and more. Get a complete picture of moving parts. Drill down to the data you need and see how projects are progressing in real-time.
Make time tracking easy
Easily keep track of billable and non-billable time for all your team members.
Set your cost and billing rates hourly or with monthly retainers plus overage. Costs and revenue are automatically calculated based on your rates and plans. Only quote on profitable plans estimates. Then, monitor your actual progress and budget as your team logs work.
Turn your billable hours into invoices
Create invoices for billable time with just a few clicks of a button. OneDesk supports hourly rates, a retainer structure, or mixed rates at a variety of levels. Avoid double data entry by connecting to QuickBooks Online. Copy over OneDesk invoices to QBO. Or, send invoices from in OneDesk directly via QBO, payments will be synced back to the invoice in OneDesk.
Improve client communication
Make use of the client-facing applications to give your clients additional avenues for support. These apps allow clients to raise tickets, monitor progress, stay up-to-date, and facilitate communication.
- Win over prospects with live chat.
- Keep clients updated by enabling a client portal.
- Receive requests from webforms.
Get complete visibility
Get a complete understanding of your support and service delivery. Use built-in charts and graphs of your KPIs. Automatically send scheduled reports on support tickets, project data, timesheets, and more.
What Sets OneDesk apart?
Starting at only $11.99/user
Get the advanced features of enterprise software without the expensive enterprise costs. Starting at only $11.99/per user a month.
Flexible & customizable
Customize your OneDesk workflow with custom fields, statuses, workflows, views, and more.
All-in-one
OneDesk offers a unique and powerful suite of features. Manage multiple business requirements all from a single platform.
See why service businesses use OneDesk
14-day full featured trial. No credit card required.
