{"id":100650,"date":"2021-05-20T17:30:40","date_gmt":"2021-05-20T17:30:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/gesprekken-en-discussies-in-een-bureau\/"},"modified":"2021-05-20T17:30:40","modified_gmt":"2021-05-20T17:30:40","slug":"gesprekken-en-discussies-in-een-bureau","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/gesprekken-en-discussies-in-een-bureau\/","title":{"rendered":"Gesprekken en discussies"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>In OneDesk zijn gesprekken uw gesprekken die u voert met klanten en andere teamleden. Gesprekken kunnen gaan over iets dat zo verbonden is met een ticket, een taak of een project, of ze kunnen gewoon onafhankelijk zijn tussen jou en een klant. Je zou die gesprekken over de details van het item kunnen vinden wanneer ze zijn bijgevoegd. Hier zou ik bijvoorbeeld kunnen zien dat er wat gesprekken met een klant over dit ticket zullen zijn. Je gesprekken zijn ook allemaal gegroepeerd in de weergave van de Messenger. Hier ziet u dat het bovenste gedeelte voor gesprekken met klanten is. Dit gedeelte is beschikbaar voor die mensen in uw organisatie die zijn aangewezen om met klanten te communiceren. Al uw gebruikers hebben een gedeelte Mijn gesprek waar ze open, openbaar, priv\u00e9 en zelfs gesloten gesprekken kunnen zien. Als ze een gesprek selecteren, selecteren ze hier een filter. Ze kunnen een gesprek selecteren en de berichten verschijnen in dit paneel. Ze kunnen dit menu gebruiken om een ticket te maken als er geen ticket is, nog niet is gemaakt, of om de itemdetails of de gebruikersdetails weer te geven. Hier kun je zien dat er een gesprek is met anoniem, er is een gesprek met een specifieke gebruiker en hier hebben we een gesprek met een klant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: In OneDesk zijn gesprekken uw gesprekken die u voert met klanten en andere teamleden. Gesprekken kunnen gaan over iets dat zo verbonden is met een ticket, een taak of een project, of ze kunnen gewoon onafhankelijk zijn tussen jou en een klant. Je zou die gesprekken over de details van het item kunnen vinden [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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