{"id":100903,"date":"2021-05-21T19:17:47","date_gmt":"2021-05-21T19:17:47","guid":{"rendered":"https:\/\/onedesk.com\/videos\/tickets-taken-en-andere-items\/"},"modified":"2022-06-17T17:01:19","modified_gmt":"2022-06-17T17:01:19","slug":"tickets-taken-en-andere-items","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/tickets-taken-en-andere-items\/","title":{"rendered":"02. Tickets en taken"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-item-creation-configuration\/\">Bijgewerkte video<\/a><\/strong><\/p>\n<h2><strong>Vertaling:<\/strong><\/h2>\n<p>Items zijn de tickets, taken en andere soorten dingen die u beheert in OneDesk. Hier kun je ze zien in de taken-applicatie, mijn items zijn mijn taken. In de ticketapplicatie zijn mijn items mijn tickets. Het kan worden gegroepeerd in projecten zoals je hier ziet, en ik kan een nieuwe maken door op toevoegen te klikken en het type te selecteren dat ik wil maken. Dus als ik een nieuw ticket wil maken, geef het dan een naam en maak het aan. Het verschijnt in mijn lijst.<\/p>\n<p>U kunt maximaal 30 verschillende soorten items in uw OneDesk-account hebben. Hier leest u hoe u die kunt achterhalen. Klik op administratie en selecteer het type applicatie waaraan u een type wilt toevoegen. In mijn ticketapplicatie heb ik bijvoorbeeld \u00e9\u00e9n type, alleen het algemene ticket. Als ik er nog meer wil toevoegen, laat ik verborgen typen zien en kan ik andere soorten tickets inschakelen. Voor elk van deze kan ik het een naam geven, ik kan het pictogram wijzigen, en belangrijker nog, ik kan de statussen ervan beheren, zodat ik de kleuren kan wijzigen, de verschillende statussen die we zullen doorlopen kan wijzigen en een standaard kan kiezen . Als ik nu op Toevoegen klik, zie je dat er enkele extra typen zijn die ik hier kan maken. Het is vermeldenswaard dat elk van deze typen, die u hebt ingeschakeld, een speciaal e-mailadres heeft, zodat u deze items van deze typen rechtstreeks per e-mail kunt ontvangen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bijgewerkte video Vertaling: Items zijn de tickets, taken en andere soorten dingen die u beheert in OneDesk. Hier kun je ze zien in de taken-applicatie, mijn items zijn mijn taken. In de ticketapplicatie zijn mijn items mijn tickets. Het kan worden gegroepeerd in projecten zoals je hier ziet, en ik kan een nieuwe maken door [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9691],"aiovg_tags":[],"class_list":["post-100903","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-1-aan-de-slag"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - 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